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Holiday Inn Martinsburg

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Holiday Inn Martinsburg
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194 Reviews from our TripAdvisor Community

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Showing 193: English reviews
Reading, Pennsylvania
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 2, 2014

The hotel has had some issues from what I hear but are in a step in the positive direction. I think the staff could use some customer service training in the form of, the "Rules" aren't always good for the customer. I witnessed 2 situations that affected negatively towards customer service. My friend asked to check in at 12:30pm and... More 

Helpful?
2 Thank CrownePlazaReading
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

@CrownePlazaReading: Thank you for choosing to stay at Holiday Inn - Martinsburg. We appreciate your feedback. We apologize if the customer service was less than satisfactory. In regards to early check in, we do our best to accommodate those requests and do so when rooms are available. I hope you will consider staying with us again to see how we... More 

Level Contributor
76 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 25, 2014 via mobile

We stayed here on our way home from Tennessee,kind of a last minute thing.friendly desk staff,clean building. Nice pool and workout areas.I will say however,the building has a very odd layout that is not user friendly. Also not getting a free hot breakfast was missed as we often stay at Hampton inns or country inns and suites.

Helpful?
2 Thank 78silverado
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

@78silverado: Thank you for choosing Holiday Inn - Martinsburg for your hotel destination! We appreciate you taking the time to provide us with your feedback. In the future, ask about our best for breakfast rate, where for just a few more dollars, you can have breakfast included in your room rate. More 

Harrisburg, Pennsylvania
Level Contributor
286 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed August 12, 2014

I'm generally a "Marriott guy" but had some Holiday Inn points to use, and Marriott doesn't have a property in Martinsburg. Stayed overnight and found the staff to be exceedingly pleasant and helpful, and the room clean and quiet. Only issue is that although we stayed on a non-smoking floor, the smell of smoke still gets into the air conditioning... More 

Helpful?
2 Thank Show_Biz_Kid
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

Thank you for choosing to stay at Holiday Inn - Martinsburg for your recent visit to WV. We appreciate your positive review of our staff and accomodations and we will certainly consider your comments about the smoke smell in the room. We hope to see you again should your travels bring you to WV. More 

Steubenville Area
Level Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed August 10, 2014

I want to make clear from the outset that my wife and I did not stay here. But we did attend a wedding reception at the Holiday Inn and also spoke with many others in the wedding party who did stay here. If the room offerings match in any way the quality of the wedding reception food and staff, then... More 

Helpful?
1 Thank Jim_in_Wintersville
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

Thank you for your shining review of the Holiday Inn - Martinsburg events and staff! We are delighted that your reception experience was an enjoyable one, and we hope you will choose to stay with us should your travels bring you back to Martinsburg. More 

Level Contributor
73 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed August 6, 2014 via mobile

We were given a fantastic deal on a suite. The large heated indoor pool was open late and then early AM. The hotel restaurant was good and kids eat FREE. The room was spacious, clean and comfy. Overall a great experience.

Helpful?
2 Thank Meredith N
HolidayInnMRBWV, Guest Relations Manager at Holiday Inn Martinsburg, responded to this review

Thank you for choosing Holiday Inn - Martinsburg as your hotel destination and providing us with your positive feedback. We are thrilled that you enjoyed your stay and hope that you will choose our hotel next time your travels bring you to Martinsburg. More 

NY State
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 27, 2014

My grandmother and I travelled to the area to visit family and having never been to WV we weren't sure what to expect, coming from the New York City area. What we found was a hotel (and staff) that would run circles around anything in our area. Talking to my husband back home on the first night I told him... More 

Helpful?
1 Thank ChristinaA214
HolidayInnMRBWV, Manager at Holiday Inn Martinsburg, responded to this review

@ChristinaA214: Thank you for recently choosing to stay at the Holiday Inn - Martinsburg. We appreciate your feedback and are thrilled that we were able to surprise you with our facility and service. Thank you for spreading the kind words about the Holiday Inn - Martinsburg! We look forward to seeing you the next time you travel to Martinsburg, WV! More 

Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed July 24, 2014 via mobile

This is an interesting hotel - as noted on another review the building seems updated but the carpet and many furnishings seem well used. It is located near a highway but that also means there are other businesses conveniently nearby - Walmart, Outback, Cracker Barrel, Buffalo Wild Wings, Chick-Fil-A, Arby's, gas, coffee, etc. Breakfast buffet was cheap and made to... More 

Helpful?
Thank Rafen
HolidayInnMRBWV, Manager at Holiday Inn Martinsburg, responded to this review

@Rafen: Thank you so much for taking the time to write a review for the Holiday Inn - Martinsburg. We appreciate your kind words about the staff and our facility. We also appreciate the feedback about the hallway carpet with is on our list to be replaced. We hope that you will join us again the next time you stay... More 

1 review
4 of 5 stars Reviewed July 18, 2014 via mobile

We stayed here for seven days with a team full of 9/10 year old girls. Staff were great. Laundry facilities were inexpensive. Breakfast each morning was great. They were very accommodating. Would stay here again. Nice group accommodations.

Helpful?
Thank Kristen B
HolidayInnMRBWV, Manager at Holiday Inn Martinsburg, responded to this review

@Kristen B: Thank you so much for your business at the Holiday Inn - Martinsburg. We were thrilled to have your team stay at our location during the tournament nearby. We appreciate you taking the time to tell others about your experience and the kind words you provided. We hope that you will choose us the next time you travel... More 

Apex, North Carolina
Level Contributor
4 reviews
4 of 5 stars Reviewed July 16, 2014

This is my number one pick for a hotel stay while traveling the I-81 corridor. It is always quiet, clean & comfortable. The stay here in June was my third this year so far. The staff is most accommodating when you need to stay an extra day or two unexpectedly due to illness or other issues. This happened to my... More 

Helpful?
Thank charolette l
HolidayInnMRBWV, Manager at Holiday Inn Martinsburg, responded to this review

@charolette I: Thank you for staying at the Holiday Inn - Martinsburg during your travels again this month. We appreciate your loyalty to our hotel and look forward to seeing you again many times in the future. Thank you for your kind words about the Holiday Inn - Martinsburg and telling others about your experiences. We hope that you have... More 

Philly
Level Contributor
291 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 stars Reviewed July 12, 2014

Never thought a hotel could be accused of being bi-polar. Facility seems to have been renovated in the room area from some prior existing chain. Rooms are all up to date. I say renovated since it appears after rooms were updated, curtains were re-installed and were done incorrectly. Dont need a diploma to figure out how to install a drape,... More 

Helpful?
1 Thank HikingTom
HolidayInnMRBWV, Manager at Holiday Inn Martinsburg, responded to this review

@HikingTom: Thank you for recently choosing to stay at the Holiday Inn - Martinsburg, WV. We appreciate your feedback and have passed your thoughts along to our desk agents. We have had several transitions with our desk staff lately and are working through getting everyone fully trained. Our entire staff tries to meet as many guest requests as possible, but... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Martinsburg! This hotel is conveniently located off I-81 exit 13 in Martinsburg, WV. All 120 guest rooms including 10 two-room suites and 4 whirlpool suites are beautifully decorated with many amenities for the comfort of our guests. Each room offers free high-speed Internet and its own refrigerator and microwave. Our location is perfect for leisure and business travelers alike with its close proximity to the IRS Center, VA Hospital, Charles Town Races and Slots and Harper's Ferry NHP.Heatherfield's, our in-house restaurant, serves breakfast and dinner 7 days a week. An elaborate brunch buffet is offered every Sunday while a daily luncheon buffet is available Monday through Friday. Dine-in where Kids Eat Free in a casual family atmosphere or order from our room service menu. Enjoy a relaxing drink at our lounge which is open Monday - Saturday.The Holiday Inn Martinsburg offers a guest business center equipped with a PC desktop and printer. Fax and photocopy services are offered at the front desk. Maintain your exercise routine in our 24 hour fitness center or just relax by our heated indoor pool.Consider us for your next convention or social affair in our 3,872 sq. ft. ballroom or inquire about one of our many smaller private meeting and board rooms.We are a pet friendly hotel. ... more   less 

Additional Information about Holiday Inn Martinsburg

Address: 301 Foxcroft Ave, Martinsburg, WV 25401-5315
Location: United States > West Virginia > Martinsburg
Price Range: $123 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Martinsburg 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Holiday Inn Martinsburg Hotel Martinsburg
Martinsburg Holiday Inn
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