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Holiday Inn Martinsburg

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Traveler (7)
Room & Suite (34)
Dining (13)
Overview
  • Excellent39%
  • Very good34%
  • Average18%
  • Poor7%
  • Terrible2%
Travelers talk about
“small dog”(3 reviews)
“nice hotel”(11 reviews)
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star accommodation
All hotel details
Additional information
Offers from Holiday Inn Martinsburg
Special Offer: Book Direct and Save
Hotel deals
Offers from Holiday Inn Martinsburg
Special Offer: Book Direct and Save
Hotel deals
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Rooms
Aug 26Aug 27
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (230)
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229 results
Traveler rating
85
79
42
17
6
Traveler type
Time of year
LanguageEnglish
85
79
42
17
6
Show reviews that mention
All reviewssmall dognice hotelin house restaurantoff the highwaythe past yearsfront desk staffcomfortable bedenjoyable staynice roomample parkingeasy accesswest virginiaparking lotpetbrandondogsmicrowave
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1 - 5 of 229 reviews
Reviewed 1 week ago

My friends and I really enjoyed our stay at the Holiday Inn Martinsburg. The rooms were amazingly clean, the bathrooms were well stocked with fresh towels and toiletries and the room itself was very spacious. Every staff member we ran into was friendly. The breakfast...More

Thank lyrick718
Response from Christina B, Front Office Manager at Holiday Inn MartinsburgResponded 1 week ago

Good morning, Thank you so much for taking the time to review our hotel. I'm thrilled to hear your stay was amazing. I am happy to pass on your feedback to our staff as we do strive to provide exceptional service. Thank you, Christina B....More

Hotel's Favorite
Reviewed May 15, 2018

I was traveling with a small puppy and needed a convenient place to spend the night. The staff were all super friendly and helpful. The rooms were clean despite being used by other pet owners. It appears that the pet friendly rooms are all on...More

Thank Hello420
Response from Jason G, Front Office Manager at Holiday Inn MartinsburgResponded May 16, 2018

Good Morning Hello420, Thank you for providing a perfect review and feedback from your recent visit with us. I'm really happy to hear that you and your fur-baby thoroughly enjoyed your stay. Our hotel is setup a little different being that the lobby and restaurant...More

Reviewed 2 weeks ago

This is a nice hotel for a reasonable price. The suites are very spacious and clean. There is a restaurant on site, however the hotel is convenient to a variety of restaurants and places to shop. I would stay again if in the area.

Thank welfordh
Response from Christina B, Front Office Manager at Holiday Inn MartinsburgResponded 2 weeks ago

Thank you so much for your review. We hope we get the chance to accommodate you in the future. Thank you!

Reviewed 3 weeks ago

Two stays in as many weeks confirmed that this former Sheraton property is still a 1970s hotel with a little new decoration. Small rooms (esp. bathroom). Low cost touches everywhere. Lampshades with holes and splitting material. Carpets worn out and not clean. Noise in the...More

Thank SeattleRoamer
Response from Christina B, Front Office Manager at Holiday Inn MartinsburgResponded 2 weeks ago

Good afternoon, Thank you so much for your constructive feedback. Are you a part of our loyalty program? It has many great features! We are going to use your review as a training tool, as we do have some new staff members joining our team....More

Reviewed July 3, 2018

This is my second stay in the last eight where I have stayed in a Holiday Inn and the second straight stay for the following issue. The day before arriving at this hotel I called and inquired about an early check-in. I was told because...More

Thank Michael K
Response from Jason G, Front Office Manager at Holiday Inn MartinsburgResponded July 4, 2018

Good Morning Michael K, I'm very sorry that your first experience at our Holiday Inn wasn't a good one. That is definitely not our standard. When you arrived, I had two new employees at the front desk who are still in a training period. Nonetheless,...More

View more reviews
About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Wheelchair access
Business Center with Internet Access
Room Service
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Dry Cleaning
Room amenities
Microwave
Things to do
Fitness Center with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Tennis Court
Details
Price range
$122 - $156 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$122 - $156 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Photos
Traveler (7)
Room & Suite (34)
Dining (13)
Pool & Beach (3)
Business Center & Event Rooms (6)
Questions & Answers
Ask a question
John80c
January 27, 2016|
AnswerShow all 5 answers
Response from pakharmony | Reviewed this property |
There are many places to eat of all types. I personally eat at the restaurant at the hotel. I just don't want to get back in the car. The menu has variety and you can get a drink from the bar.
0
Votes
Diane L
May 13, 2015|
AnswerShow all 6 answers
Response from Cyndi W | Reviewed this property |
No, it doesn't. But it DOES have a reasonably priced breakfast bar with everything on it. PLUS - the hotel itself has discounts for military and Federal employees. And it's the only one with a restaurant around here or... More
1
Vote
HikingTom
November 23, 2014|
Answer
Response from HolidayInnMRBWV | Property representative |
@HikingTom: Thank you for stepping in there. You are correct that the Holiday Inn Martinsburg, WV accepts Visa/Mastercard/Discover/American Express credit/debit cards. Guests can pay cash at check-in for the full amount... More
0
Votes
Room Tips
"Ask what real level your room is on. I had room in the 300s but was actually on the lower level"
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"If you get a room on the upper sides you won't hear any noise."
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"I think all rooms are almost the same."
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"Breakfast is not free"
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