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Microtel Inn & Suites by Wyndham Keyser

Traveler (14)
Room & Suite (22)
Business Center & Event Rooms (1)
Certificate of Excellence

About

#1 of 2 hotels in Keyser
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Room service
Babysitting
Business Center with Internet Access
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
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397Reviews
0Q+A
17Room tips
Traveler rating
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Popular mentions
Along with family members staying in several rooms of the hotel, we were given the utmost care and accomodating attention during our stay for memorial service for our bereaved sister. Wonderful staff at this hotel.
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Review collected in partnership with this hotel
Response from Daydream62161233707, General Manager at Microtel Inn & Suites by Wyndham Keyser
Responded 4 weeks ago
We are delighted that you enjoyed your stay at Microtel Inn & Suites in Keyser, WV. We love our guests and hope you'll come back to the area for a wonderful West Virginia Mountain region vacation. :)
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Last minute trip due to death in family. EVERYONE was very helpful and professional. Haven't got anything negative to say about hotel but phone reception in the area was low. Have relation in the area and will stay here again.
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Review collected in partnership with this hotel
Response from Daydream62161233707, General Manager at Microtel Inn & Suites by Wyndham Keyser
Responded 4 weeks ago
Hello, Le me express my sincerest condolences on your loss it is never easy to lose a loved one and know that it can be difficult. I am delighted that my staff was helpful and professional and that you enjoyed your stay. I hope we will see you again in the future when you come to West Virginia to visit family. Thank you for your feedback. We look forward to seeing you in the future.
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I stayed here while traveling through on a vacation. It was average in price ($104/night) and advertised free WiFi and breakfast. The decor is a little dated, but nice enough and clean. The receptionist was very friendly and quickly checked me in. Although the building is apparently non-smoking, my room had a heavy odor of smoke. It was pretty gross and distracting. The room was average in just about every way. The bed was comfortable enough, just roomy enough, and everything worked. The towels in the bathroom were clean, albeit pretty stiff and scratchy. The breakfast in the morning was good - they offered pancakes, waffles, biscuits and gravy, eggs, toast, some fruit, juices, a few packaged muffins, and a few cereal choices. They also have a 24/7 coffee service in the lobby. The breakfast was pretty standard and pretty good. All in all, I'd probably stay here again if I was making my way through. The biggest downer was the heavy smoke smell in the room. I hope that isn't indicative of all the rooms and I just got a lemon. Management should fumigate rooms with that problem.
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Response from Daydream62161233707, General Manager at Microtel Inn & Suites by Wyndham Keyser
Responded 4 weeks ago
Dear Beta7 I sincerely appreciate your feedback regarding your stay and thank you for your candor. It would seem that overall the stay was good. I'm delighted that you would stay again and overjoyed that you found breakfast to your liking. I'm disappointed that the smell of smoke was in your room. I'm sure you remember the welcome speech that clearly stated no smoking, but unfortunately not every guest understands the impact of breaking that rule. We try very hard to clean the rooms, but the smell of any type of smoke is difficult to remove. We do fumigate the rooms with a high quality air cleaner, however, as you experienced, it is not always successful. If you could call the hotel and ask to speak with Dee regarding your stay, I would love to speak with you regarding your room. Make sure you mention that you are BETA7 from TripAdvisor. Again, THANK YOU!! your feedback is really important. I'm glad you took the time to talk to us and hope you'll call me.
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I needed a comfortable place to stay overnight before my college graduation. Or was a lovely getaway from the hustle and bustle of being a wife and mother to three children. The internet is a little show compared to what I'm used to (even my 4G was faster lol) but overall the staff was friendly, the room was clean and comfortable, and breakfast was decent.
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Review collected in partnership with this hotel
Response from Daydream62161233707, General Manager at Microtel Inn & Suites by Wyndham Keyser
Responded 4 weeks ago
Hello, THANK YOU so much for sharing your opinion about Microtel Inn & Suites in Keyser. and please accept my apology for taking so long to respond to your feedback. I like that you enjoyed your stay in the mountains of West Virginia. It is a great place to get away. I hope you will consider returning for a visit, just to have a small quiet vacation nestled in the heart of the mountains and when you do you'll come back to us. Thank you again Sincerely
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we went up on Friday May 3, 2019 and checked out on May 4 for my daughter's graduation we had a blast there the Walmart is right there and convenient for all our needs that day and breakfast was good. Only mishap was the elevator got stuck and they said that never happen but it was a good day thanks for the hospitality
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Response from Daydream62161233707, General Manager at Microtel Inn & Suites by Wyndham Keyser
Responded 4 weeks ago
Hello and thank you for your feedback on the Microtel Inn & Suites in Keyser, WV. I apologize for not replying sooner: that is not acceptable for me to delay in thanking you. I'm glad you enjoyed the breakfast and your overall stay. I am surprised that the elevator got stuck. I contacted the company that provides our inspections and they assured me that everything is now in proper working order. Thank you for taking the time to share your stay and we are looking forward to the day when you come back and visit again. :) Sincerely
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PRICE RANGE
$93 - $127 (Based on Average Rates for a Standard Room)
LOCATION
United StatesWest VirginiaKeyser
NUMBER OF ROOMS
61
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