I stayed in the Xanadu resort during Carnival season in February. The staff were very welcoming, nurturing, and attentive to all my needs. The rooms were clean and included a refrigerator and sink. I will definitely be coming back to the Xanadu resort for next year’s carnival.
On the morning of Feb 23, 2020 I arrived back at the resort to find my travel mate balled up in the fetal position in her bed crying. I asked her what was wrong because she was crying, and she told me that one of the workers attempted to sexually assault her. She reported that he came into the bathroom completely naked while he was in the shower and attempted to kiss her twice. She pushed him away and told him to leave. What’s most disturbing about this ordeal is how it was handled by the supervisor working the facility that day. I asked him to come into our room and he listened to what happened. He said that he takes matters like this very seriously, but eventually went on to explain that he did not want to call the police because the man working there would be arrested and deported. He also cited that handling the ordeal would be “too much work”. The man that attempted to assault my travel mate lived on the grounds and there were absolutely no repercussions whatsoever. To be perfectly honest as he listened to what happened, he seemed concerned, but by the look on his face, I already knew the employee had done something serious. As long as Xanadu resort condones disguising behavior by sweeping matters like this under the rug I strongly advise that NO WOMAN STAY AT XANADU RESORT IN AROUCA, TRINIDAD. PERIOD.…
Just wanted to say thank you for your efforts and hospitality which goes beyond words. Xanadu Tropical was so kind to honoring our last minute request in organising two rooms for us.(we are so grateful). It was a wonderful stay as usual, clean rooms and friendly staff who makes you feel welcomed everytime. Keep it up Xanadu Tropical, you would definitely see us again.
Though a small room, it was very very cozy! The room was clean. We got excellent customer service from Joel. The pool is gorgeous and very clean. It was a wonderful experience. Will visit again, they need a restaurant though.
I stayed at Xanadu while in Trinidad visiting friends and family. I have stayed here on multiple occasions over the years and it is such a pleasure to see the enhancements over that time. Love the pool and poolside bar, the tropical birds, peaceful environment - can't avoid the mosquitoes though. They truly reinvest back into the facility to ensure a better customer experience each time. The facility overall is always very well maintained, rooms well cleaned, and with an incredibly dedicated, enthusiastic, and professional staff. Joel you sure do run a tight ship - you are awesome - Thank you. ...and BTW Management is not only receptive and encourages feedback but they take that feedback very seriously...No Kidding...
Hats off to you at Xanadu Tropical. Latoya and Joel made our stay an exceptional one. Their friendliness and help goes way beyond what I expected. I definitely would be visiting here again. Look out soon for me again Latoya. Oh... can I have one of those parrots? (Smile) Pros Clean and relaxing environment Customer satisfaction top of the line Rooms equipped with a small kitchenette Free wifi available Lovely pool and liming area suited for the whole family. Cons None.
How perfect is this place ! My family went to Xanadu Tropical Resort for a night as it was close to the parang venue. Thinking it was just a place to rest and go again ..it turned out to be much much more. At the moment I called to make a booking to the drive out of the resort we were treated like family. The service was courteous, kind warm. The pool and ambience was amazing.. relaxing. Overall we felt safe and comfortable. My toddler fell in love with this resort and the birds! Will definitely go again. Its perfect for couples... family ... parties etc.
Going to a place not knowing what to expect, left quite a lasting impression on my stay that was deemed a positive one from the team of staff at Xanadu Tropical Resort. I was first met with a warm welcoming embrace from La Toya the Office Secretary, whose bubbly personality and down to earth flare of spunk immediately made me feel as if i had just landed in a home away from my usual place of abode. I dont know if its because we both share the same name or what but i felt extremely aquainted with her right away and i absolutely loved the projection of her jolly spirit. On my tour of the resort i was quite suprised to my dismay. The ambiance of my suite depicted an elegance of simplicity that deemed to be cozy with a nice effect. It showcased, yes there was effort and thought which was really put into impressing me up on my stay at the resort. The level of professionalism that was displayed by all members of staff at Xanadu, showed me that my stay at the resort was of high importance and it was imperative they ensured my experience would be one that's unforgettable, in terms of the quality of service that was rendered. The Assistant General Manager, Joel would sporadically ask "So how are u enjoying your stay at the resort? "Is there anything you noticed that we could add to make your stay beyond worthwhile or any new suggestions on areas that you feel needs to be tweaked with some improvements? Ladies and Gentlemen, that is impeccable customer service and having a manager often come and sit with you, to ensure the experience of your stay exceeds their expections, fosters good rapport and establishes a relstionship where guests would often feel appreciated after paying their money and that its not just about paying for services of high standards. It's a unique quality that places this resort to the higest where it sits and it its not something you usually get at all small scale resorts in that similar stature. Most of them believe in simply having a suggestion and comments box, where as the Assistant General Manager, Joel takes the time out of their busy schedule to often interact and mingle socially with just about every guest that is staying at the resort. It even depicts the passion towards his job and his genuine love for dealing with people from all walks of life. Even the General Manager Mr. Wilson, took a few minutes of his time to stop say hello and initiate conversation to ensure that my stay was going well. That kind of genuine care that is exerted towards guests, tells you Xanadu is truely the place to be, if your're looking for some down time to unwind and enjoy pure relaxation on a get away from the daily hustle and bustle of your work life. The way the pool looks at night, is just so beautiful and attractive for couples who may want to spice up some romance, in a natural aura that's breath taking, sorrounded by lush vegetation and birds that captured the definition of clean, green, safe and serene elements of nature, that Trinidad Tobago is well noted for. The place is even suited for families, kids and friends whose ultimate goal is to have a grand time catching up with each other. Though Xanadu doesn't offer services of breakfast, lunch & dinner being served, its imbounded with capbale amentities for self made cooking, just the way you like your meals to be done. …
I hosted a bridal shower at Xanadu and my experience from the moment I was scouting the resort to the time I left after my event ended, was excellent. I can't even begin to say how excellent the service was. Latoya, Joel and Eric were the best. Very accommodating! The ambiance of the venue was lovely. The pool was clean, the area provided to us was spacious and the room was comfortable. There are many things I can write in this review and all would be glowing. However, I would just say that you need to visit them for yourself.
Very private and accommodating PROS Private Great pool Relaxing place with lounge chairs and hammocks Friendly staff Rooms are equipped with bed microwave tv ac hot and cold kitchenette Ice available CONS No meals Definitely a spot to unwind and relax. Worth it!