We traveled to Glade Springs with our family and one other family. When we called to book, we were told that, to accommodate us as a group (5 adults, 4 children) the only available option was a 6 bedroom lodge. It was much more room than we needed but took it since it was the only thing “available,” and like many people during COVID, we just wanted to get away. When we arrived, the lodge was filthy-unchanged sheets, other people’s hair/whiskers in sinks, visible dirt and debris running down cabinets, crumbs in drawers and eating spaces, and dirt on the floors. We spent our first evening doing a significant amount of cleaning. One of the bathroom vent fans did not work and the condition of the lodge was dingy, misty and moldy. I concur with one of the other reviewers that the lodges are in need of attention and refurbishing. After calling the front desk, the housekeeping manager stopped by and was very friendly-she did her best, but we still did not have full housekeeping service through the week. We recognize that, due to COVID, it is hard for them to maintain staff, but they were seriously understaffed, leaving guests under-served. The lady at the front desk offered us a free dinner and $200 off our first night’s stay, and we thought that was a nice gesture. After talking to housekeeping crew, we learned (and had already observed) that 2 of the rooms in the lodge were on the lower level and had separate entrances AND separate room numbers, meaning they could have booked us in a 4 bedroom by blocking off those two rooms. We got the strong impression that they simply wanted to upsell us since we were looking for a multi-family cabin and since the resort was not fully booked. When we asked the front desk, they acknowledged that we should have had a 4 bedroom option but there was no manager available to address it for us. Our friend called to try to speak with someone at least 4 times about our stay, the fact that we had to direct housekeeping as to what we needed, the fact that we had to check on available activities almost every day since some things were not open or staffed (particularly the boathouse) and it was not clear when they would be open, and to see about changing our reservation charge to a 4 BR lodge instead of 6 BR since we did not need or use 3 full bedrooms. We did not receive a return call during our stay and are still trying to follow up with the resort. On our last morning, prior to checking out, our friend who put down the deposit received an email showing his card had already been charged for the full amount, without addressing the 4 v. 6 BR rate, and without the discount we were supposed to receive due to lack of cleaning. We now have to follow up to get our room charges fixed after having a pretty rough stay. We recognize that the staff is dealing with a lot during reopening from COVID closures but our experience is that the resort is not ready for guests at this time. We will not return to Glade Springs not would we recommend it to other travelers.…
This was a nice place to stop on our road trip! I found that it was a great value with breakfast included. We did not stay long, but found the rooms large, the people working friendly, and the atmosphere seemed fun! I would love to come back again!
Great place to get away for some simple, basic fun. We really enjoyed the countless amenities - pool, arcade, basketball, tennis, disc golf, fitness room, etc. Also great food! The staff was really nice and helpful. The only negative thing I can think of is that the walls were a little too thin between rooms.
Good location at the hotel service was great and housekeeping were very accommodating we are looking forward in visiting soon We went to a restaurant and food was very good we were disappointed that the fancy restaurant was closed due to Covid but hoppefully it will reopen in our next visit
Great family fun including swimming,laser tag, escape room, and bowling. If your looking for a good local restaurant try the Dish. daniels winery was a nice adventure as well. Bunkers, located at the golf clubhouse, also has excellent food and drinks.