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Holiday Inn Express Cross Lanes

131 reviews
Traveler (25)
Room & Suite (41)
Dining (21)
  • Excellent63%
  • Very good22%
  • Average9%
  • Poor3%
  • Terrible3%
Travelers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
2.5 Star Hotel
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Offers from Holiday Inn Express Cross Lanes
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Mar 4Mar 5
1 room, 2 adults, 0 children
Standard Room
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Reviews (131)Write a Review
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All reviewsroom was cleanbiscuits and gravybefore hitting the roadquiet atmosphereindustrial areaup to datebathroom sinknice staynewer hotelwonderful hotelcharleston areastayed one nightenjoyed my stayother hotelsnice breakfastnext morningyogurt
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21 - 25 of 131 reviews
Reviewed February 27, 2017 via mobile

We were in town for business and stayed two nights. Check in was quick and easy. The room was spotless, bed very comfortable with both soft and firm pillows. My only dislike was the water pressure but, i like a shower that will sting so...More

Thank Mtngrl67
Response from David W, Director of Sales at Holiday Inn Express Cross LanesResponded February 28, 2017

Dear Mtngrl67, Thank you so much for the kind words about your stay with us at the Holiday Inn Express and Suites in Charleston NW, WV. Our entire team was so thrilled that they were able to give you a perfect 5 star stay! Our...More

Reviewed February 26, 2017 via mobile

Spent a week here recently on business. Had a room on the 1st floor near the end of the hall. Room was fine, no major issues. Cleaning staff left solicitations for tips every day. Motel caters to many truckers, and some park their rigs onsite....More

Thank Rm H
Response from David W, Director of Sales at Holiday Inn Express Cross LanesResponded February 27, 2017

Dear Rm H, I can't begin to apologize enough for the poor experience you had while on your stay with us. It is our entire teams goal to give every guest that stays with u a perfect 5 star stay. To fall short of this...More

Reviewed November 30, 2016 via mobile

Nothing spectacular but smells great. Not clean but awesome! Comfy and clean but no hot tub. I give 5 stars anyway because the lil pantry DOESNT gouge! Thats NEW and never heard of, well done! Pool is clean and staff is friendly. They also took...More

1  Thank Scott M
Response from David W, Director of Sales at Holiday Inn Express Cross LanesResponded December 1, 2016

Dear Scott M, Thank you so much for taking the time to let us know how we did as a staff. Our entire staff prides itself by going out of our way to make each guest stay perfect and unique. It is our goal for...More

Reviewed October 31, 2016

We have been using more hotels of this brand when driving because they are consistent quality, have a good app for booking, and almost always allow for same day, pre-6pm cancellation (in case we decide to drive more or less miles on that day). Although...More

Thank NewStart78
Reviewed October 21, 2016

A couple of friends and I stayed here on the way through while traveling and returned here on the way home because of the overall experience, It is a clean well run Hotel and the staff is excellent, Rooms are clean, beds are comfortable sheets...More

Thank roamer7456
Response from David W, Director of Sales at Holiday Inn Express Cross LanesResponded October 25, 2016

Dear Roamer7456, Thank you so much for your kind words and choosing to stay with us on both of your trips through our area! It means so much to our entire team to read the kind words from your review. Our entire staff works incredibly...More

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Awards & Recognition
Certificate of Excellence
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Center with Internet Access
Laundry Service
Self-Serve Laundry
Shuttle Bus Service
Room amenities
Air Conditioning
Things to do
Fitness Center with Gym / Workout Room
Indoor pool
Heated pool
Price range
$105 - $140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Price range
$105 - $140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (25)
Room & Suite (41)
Dining (21)
Pool & Beach (2)
Business Center & Event Rooms (2)
Questions & Answers
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Room Tips
"Can't say about budget. We got a friend and family rate:)"
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"Back rooms face the hill"
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"any floor is the same ?"
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"Just stay here you will not be disappointed"
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