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Holiday Inn Express Cross Lanes

Traveler (25)
Room & Suite (41)
Dining (17)
Property amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Breakfast Available
Business Center with Internet Access
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
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29Room tips
Traveler rating
  • 93
  • 33
  • 12
  • 6
  • 7
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  • English
Popular mentions
The room, amenities, and service was really good. The staff working at the hotel were genuinely nice people. The room was in good shape and everything was in working order. I didn't get a chance to use the pool or the gym, so I can't comment on that. However, for the price range
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This is not the easiest hotel to find but it is worth the effort. Our GPS stopped short of getting us to the property and there really wasn't any signage to help. Fortunately, the staff were very helpful when we called for directions once we got off I64. The staff was
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We were very pleased with our stay at this hotel. Everything went perfect, but what especially sticks out is how pleasant everyone on staff was to us. Very friendly, and offered dining suggestions (which were right on, we took his advice). The room was very quiet and
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Blew through for a very quick stop on a road trip into Ohio (i.e. we arrived at 2:15 am for check in). Two rooms with 8 of us in tow. The night staff was pleasant and attentive. Rooms were clean and comfortable. Breakfast was good. Front desk helped me process a gift card as
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I have been an IHG Spire Elite member for over 10 years, staying in their hotels all over the country. The service I received at this hotel was absolutely unacceptable. It was not until the 3rd day of my stay that my room was touched by the housekeeping staff! No bed made, no
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Cross Lanes
Responded Nov 5, 2018
Hi dough626, We only want our guests to leave with a memorable stay with us. I'm very sorry that didn't happen this time due to the poor level of service you received. This is not the norm here. I've already alerted our hotel about this, and sent you a private message to obtain additional details about your stay. I look forward to hearing back from you. This may not be your greatest stay with us, but thanks for being one of our Spire Elite members. We value your input and would love a chance to make it up to you. Sincerely, Connie D Case Manager IHGService
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All photosTravelerRoom & SuiteDining Pool & BeachBusiness Center & Event Rooms
Photo provided by managementHoliday Inn Express Cross Lanes
Gigantic rooms!
beautiful sunrise when you walk out the door beautiful mountains and scenery all around
Mini fridge and microwave blocking full-length mirror.
Ample sized room.
Wad of blue paper holding drawer closed.
"The back of the hotel looks out at the side of a mountain. But, the front doesn't really have any better view."
"All good views of mountains"
"Handicap room was great if you need one."
"We were on the first floor, but seemed quiet despite the high occupancy."
"Can't say about budget. We got a friend and family rate:)"
$103 - $134 (Based on Average Rates for a Standard Room)
United StatesWest VirginiaCross Lanes
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