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Comfort Inn Charleston

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102 Racer Drive, Cross Lanes, WV 25313
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228 Reviews from our TripAdvisor Community

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Showing 228: English reviews
Saint Louis, Missouri
Level Contributor
127 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed November 22, 2013

This is the typical type of motel ChoicePriveledges wants you to spend your hard earned money on and tell you how good they are. At first when I walked into the lobby of this motel I thought it would be clean and decent for the $90 a night they charge. But once I got to my room I saw just... More 

Helpful?
1 Thank John B
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

We would like to thank you for your comments for it gives us an opportunity to solve issues through the guests' eyes. We anticipate hearing your voice to take care of any problem you may have that causes discomfort or inconvenience. Our goal is to make it right during your stay. Our staff is always ready to make your time... More 

Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 19, 2013

Came into hotel on the 14th November after an drive from Myrtle Beach. Wife and I were tired and hungry. They have a small bar with food inside their lobby. Nothing fancy but all around good food. The room was clean and on the fisrt floor as requested. The next morning we discovered that our car would not start (... More 

Helpful?
1 Thank stanleygolucki
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Thank you for sharing how we were able to make your visit with us special. I am proud of the staff we hire to make each and every stay for our guests a remarkable experience. Please come back to visit us again soon. More 

Huddleston
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 1, 2013

Our room was in the new section and it was clean, comfortable, and quiet. The pool was beautiful. All attendants were very pleasant and accommodating. Breakfast was one of the best buffets with hot eggs and bacon. Curtis worked at the desk and was extremely helpful. We'll be happy to go back again.

Helpful?
1 Thank JoAnn A
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

It is such a joy to know that you enjoyed so many aspects of our hotel and staff. We have been very busy renovating our property to the Choice Hotels "Truly Yours" package for Comfort Inns. We are delighted you appreciated the aviance of our new rooms, the courtesy of our staff and our great breakfast of variety. We hope... More 

Marshfield, Wisconsin, United States
Level Contributor
298 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
3 of 5 stars Reviewed October 2, 2013 via mobile

This hotel is really trying and it shows. The parts that have been updated, like the lobby and the breakfast area are really nice. The pool area is great. Breakfast was nice with hot items and Sandi the attendant was super friendly and kept things looking nice. On check-in, we discovered a room deoderizer in our room since a previous... More 

Helpful?
Thank Judy C
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Thank you for your acknowlegement of the qualities you like about our hotel. Our renovations have been very successful thus far. I am glad you found our original room clean. I will have to say the items in your room are not indicative of anyother rooms. And I apologize for your inconvenience. We look forward to your return in one... More 

Lafayette, Indiana
Level Contributor
50 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed September 18, 2013

This place is a "must stay" if you're in the area! Friendly staff, clean room, beautiful pool area, great view, neat small bar, and one of the best breakfast buffets I've had in quite some time. And if you're into gambling, there's one less than a mile away! Enjoy!

Helpful?
1 Thank L S
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

We are proud to be one of the best kept hotes in the West Virginia Mountains. It was very nice of you to ackowledge our service and amenities as a tribute to our Great State. More 

Carterville, Illinois
Level Contributor
67 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed September 17, 2013

The employees were very welcoming and friendly. The pool was clean and sunny with nice ambiance. The rooms were quiet and comfortable. The only thing was the bathroom fan was very noisy and it came on when the light was on. Not a big thing to complain about. We did get one of the remodeled rooms and it was clean... More 

Helpful?
1 Thank Bonnie M
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

We are pleased you enjoyed your stay and look forward to serving your lodging needs in the future. The new rooms are spectaculary chic, glad you enjoyed it. More 

Upland, California
Level Contributor
170 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed September 17, 2013

This is an older hotel, that is no frills. If you really need a low cost hotel and can get this for a good price, then it is very acceptable. It is not much for comfort, but it has all of the basics, and nothing is horrible about it. It is just ok. I wouldn't stay here for a long... More 

Helpful?
1 Thank Pharmarep1979
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Your comments are welcomed. Our public areas renovations are finished I can't wait til you see the new rooms. Come back to see us. More 

intl falls, mn
Level Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed September 13, 2013

The two desk personnel, Cory and Moni, were vere helpful, accommodating, and friendly. We appreciated their gracious help. The rooms are very nicely decorated, spotlessly clean and quiet. The indoor and outdoor pool along with the workout room are very pleasant places to be. The attached bar and grill offers very reasonable drinks ($3 for a microbrew) and decent sandwiches.... More 

Helpful?
1 Thank Caroln G
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Thank you for your remarks! You seemed to have taken full advantage of all of our amenties and we are happy your experience was one to brag about. Thank you. More 

Johnson City, Tennessee
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed September 4, 2013

The fact is, this fairly large place is in dire need of renovation, but if you can overlook the broken elevator, long gloomy hallways, and smelly/ineffective air conditioning system, it does have good points: the staff is accommodating and welcoming, the breakfast is much better than average, the kids like the indoor pool, jocks like the better than average fitness... More 

Helpful?
Thank Blueridgebob
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Your comments are important to us. And we will use them to enhance our progress. Thank you for the good points. Our staff will appreciate your kind comments. Our hotel is in the middle of a $1.5 million renovation. And we have strategically planned our upgrades so our guests will enjoy their stay without the hassle these changes can sometimes... More 

Medina, Ohio
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed August 26, 2013

We stayed here because it was convenient to the casino. It is in need of major updating ( let me put it this way...decor was done in hunter green and burgundy...that goes back to the 1980's) The room was clean but felt dark and gloomy. Bed linens were thin and pillows need replacing. For $109 it's a place to stop... More 

Helpful?
Thank Claire N
ComfortInnWV, General Manager at Comfort Inn Charleston, responded to this review

Thank you for your feedback. I am excited to tell you that we are in the middle of a $1.5 million renovation. While our original rooms are nice and clean we have all of our rooms on scheule for a new decor rnovation. We have just completed a brand new lobby and elevator. Just two months ago we renovated our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located next to Mardi Gras Casino in Cross Lanes, WV near Charleston, WV, we offer a 100% non-smoking hotel with a shopping center, theater, dining and attractions. We have 137 rooms, a Large Tropical Indoor Pool with Waterfall, Spa, Sauna, an Outdoor Pool, plus Fitness Center, Business Center with three computers with High-Speed Internet, and don't forget the Lazy Dog Saloon just off our large lobby with fireplace. FREE BREAKFAST Featuring: fresh scrambled eggs, bacon, sausage, flavored waffles, sausage gravy and biscuits, an assortment of donuts, bagels, pastries, cereal, yogurt, fruit, and juices. We also offer some unique services and features you may not find at every hotel, such as: Fully stocked Sundry Room, Guest Laundry, Picnic Area with grill ,Coffee Bar in Lobby - fresh coffee with cookies (24 hours). From the moment you arrive at Comfort Inn we want you to relax and feel at home. Our helpful staff is there to welcome you and fulfill even the unexpressed wishes and needs of our guest. ... more   less 

Additional Information about Comfort Inn Charleston

Address: 102 Racer Drive, Cross Lanes, WV 25313
Location: United States > West Virginia > Cross Lanes
Price Range: $94 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Inn Charleston 3*
Number of rooms: 139
Reservation Options:
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Also Known As:
Comfort Inn Charleston Wv Hotel Cross Lanes
Comfort Inn Cross Lanes
Cross Lanes Comfort Inn
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