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The Grande Hotel At Mountaineer

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154 Reviews from our TripAdvisor Community

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Showing 154: English reviews
Beaver Falls, Pennsylvania
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My wife and I have stayed here frequently in both the tower and the lodge. The rooms are always clean and comfortable although the tower rooms are more spacious. We have never had a bad experience and will definitely stay again in the future.

Helpful?
Thank KevnKimB
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Kevin and Kim, Thank you for taking the time to post and for the positive review. We certainly appreciate the feedback and I will share your comments with the hotel team. Hopefully, we will see you again soon. Thank you again for posting. More 

Struthers, Ohio
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed in lodge this time excellent room by pool.kids swam played b ball threw football around in court yard.went to races in evening then indoor pool.lodge has been redone rooms real nice close to parking ice machines etc could use few more lawn chairs help very friendly Hi

Helpful?
Thank Marlane K
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Marlane, Always nice to hear from one of our loyal guests. As you mentioned, we recently updated the lodge rooms with new mattresses, carpet, bedding and curtains. Photos are also updated on our new website, moreatmountaineer.com. Happy to hear you had another wonderful stay. We look forward to seeing you again soon. More 

Euclid, Ohio
1 review
4 of 5 stars Reviewed 4 weeks ago

Stayed/played/ate here 08/23, 24 & 25, 2016. Love the atmosphere. Very clean rooms and friendly staff. Had breakfast at Gatsby's. Great meal and super pro wait staff (ask for Vickie). This trip the slots did not pay as well as Presque Isle despite Eldorado ownership. Also, was SHOCKED when I ordered a Southern Comfort Manhattan and the young lady "accidentally"... More 

Helpful?
Thank TCOTCC1
James S, Director of Hotel Ops at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post a review. Happy to hear that you enjoyed your visit with us. Our new buffet is open now and is getting rave reviews. Thank you again for posting and we look forward to seeing you again very soon. More 

Pittsburgh, Pennsylvania
Level Contributor
110 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed August 22, 2016 via mobile

We have stayed a couple of times hotel is nice tower is the best. They have a great spa as well. Clean rooms and good price definitely recommend staying. Make reservations especially on weekends. A couple of good restaurants to eat at

Helpful?
Thank Elaine S
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Elaine, Thank you for taking the time to post and for the positive review. We certainly appreciate the feedback. I will make sure I pass along your compliments to the hotel staff. I know they will appreciate it. Thanks again for posting and we look forward to seeing you again soon. More 

Lakewood, Ohio
1 review
4 of 5 stars Reviewed August 4, 2016

My husband and I visited for our 20th anniversary. It was our first trip and the resort came highly recommended. We chose it because it had both a racetrack and a casino. The Grand Hotel was very nice - large well appointed rooms, clean, and quiet. We had a great view of the track. The casino was amazing -- the... More 

Helpful?
Thank Suzanne H
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Suzanne, Thank you for taking the time to post a review. We will use the information that you provided to improve the overall experience for our guests at Mountaineer. I will pass along your comments regarding the staff to the entire team. It is always nice to hear that we are friendly and helpful. I will also relay your feedback... More 

Sugar Land, Texas
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 25, 2016 via mobile

Nice rooms, excellent service hotel and Casino. Very helpful & accommodating staff, got the best rate on Trip Advisor! Would go back again for sure! Room card key required for elevator entry! Thanks for a great visit. In New Cumberland and racetrack too.

Helpful?
Thank Anita R
James S, Director of Hotel Operation at The Grande Hotel At Mountaineer, responded to this review

Anita, Thank you for taking the time to post and for the positive review. We appreciate the feedback. I will pass along your comments about the staff to the management team here and we look forward to seeing you again soon. More 

Indianapolis, Indiana
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 23, 2016

Room was large and clean. Staff was very nice. Restaurants were good and reasonably priced. Casino was also very nice. Did not have a chance to go t the buffet but it looked great. Drink were reasonably priced.

Helpful?
Thank Mike M
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Mike, Thank you for taking the time to post a review. We appreciate the feedback. Happy to hear that you enjoyed your stay with us. We hope to see you again very soon. Again, thank you for taking the time to post. More 

Level Contributor
110 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed July 21, 2016

Stayed at Mountaineer with a free night promotion. It was wonderfully relaxing. It was so convenient to have a pool, casino, and restaurants all on the same property. Park your car and you can just relax until you head out the next day. We will definitely be back!

Helpful?
Thank J G
1 review
5 of 5 stars Reviewed July 20, 2016 via mobile

I am writing this review because once again i had a great time at mountaineer have been there several times and once again i must say how nice the casino is and all of the staff are friendly and very helpful to their guest. I have previously stayed srveral times in the lodge this time i stayed in the towers... More 

Helpful?
Thank John S
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

John, Thank you for taking the time to post and for the positive review. We appreciate the feedback and the wonderful comments about the team here. I will make sure that I pass those along to the management and staff. We are happy that you had a good time and look forward to seeing you again soon in the future.... More 

Sarasota, Florida
Level Contributor
247 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed July 4, 2016

If you can't get a room in the main building. -- decline the offer of the annex. Hallway to room had musty odor. Room was clean and bed comfortable. Mold was growing in corners of tub. Clorox will take care of that. No added conveniences in the small room. Room offered no sound barriers -- be prepared to hear noise... More 

Helpful?
Thank Dr Tim T
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Dr. T. Thank you for taking the time to post a review. We appreciate your feedback and will use the information provided to improve the overall experience for our guests at Mountaineer. We have begun but have not yet completed the renovations of the lodge section of the hotel. We have replaced the carpet, mattresses, televisions, etc. and expect the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Golf course
  • Tennis Court
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
In your room
  • Refrigerator in room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
The upscale, five-story tower adds 258 rooms, including 20 suites, to Mountaineer's 101-room wing. Check In: 4:00 pm Check Out: 11:00 am ... more   less 

Additional Information about The Grande Hotel At Mountaineer

Address: Route 2, Chester, WV 26034
Location: United States > West Virginia > Chester
Price Range: $95 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Grande Hotel At Mountaineer 3.5*
Number of rooms: 354
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