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The Grande Hotel At Mountaineer

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The Grande Hotel At Mountaineer
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151 Reviews from our TripAdvisor Community

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Showing 151: English reviews
Pittsburgh, Pennsylvania
Level Contributor
108 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We have stayed a couple of times hotel is nice tower is the best. They have a great spa as well. Clean rooms and good price definitely recommend staying. Make reservations especially on weekends. A couple of good restaurants to eat at

Helpful?
Thank Elaine S
Lakewood, Ohio
1 review
4 of 5 stars Reviewed 3 weeks ago

My husband and I visited for our 20th anniversary. It was our first trip and the resort came highly recommended. We chose it because it had both a racetrack and a casino. The Grand Hotel was very nice - large well appointed rooms, clean, and quiet. We had a great view of the track. The casino was amazing -- the... More 

Helpful?
Thank Suzanne H
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Suzanne, Thank you for taking the time to post a review. We will use the information that you provided to improve the overall experience for our guests at Mountaineer. I will pass along your comments regarding the staff to the entire team. It is always nice to hear that we are friendly and helpful. I will also relay your feedback... More 

Sugar Land, Texas
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Nice rooms, excellent service hotel and Casino. Very helpful & accommodating staff, got the best rate on Trip Advisor! Would go back again for sure! Room card key required for elevator entry! Thanks for a great visit. In New Cumberland and racetrack too.

Helpful?
Thank Anita R
James S, Director of Hotel Operation at The Grande Hotel At Mountaineer, responded to this review

Anita, Thank you for taking the time to post and for the positive review. We appreciate the feedback. I will pass along your comments about the staff to the management team here and we look forward to seeing you again soon. More 

Indianapolis, Indiana
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Room was large and clean. Staff was very nice. Restaurants were good and reasonably priced. Casino was also very nice. Did not have a chance to go t the buffet but it looked great. Drink were reasonably priced.

Helpful?
Thank Mike M
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Mike, Thank you for taking the time to post a review. We appreciate the feedback. Happy to hear that you enjoyed your stay with us. We hope to see you again very soon. Again, thank you for taking the time to post. More 

Level Contributor
110 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Stayed at Mountaineer with a free night promotion. It was wonderfully relaxing. It was so convenient to have a pool, casino, and restaurants all on the same property. Park your car and you can just relax until you head out the next day. We will definitely be back!

Helpful?
Thank J G
1 review
5 of 5 stars Reviewed July 20, 2016 via mobile

I am writing this review because once again i had a great time at mountaineer have been there several times and once again i must say how nice the casino is and all of the staff are friendly and very helpful to their guest. I have previously stayed srveral times in the lodge this time i stayed in the towers... More 

Helpful?
Thank John S
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

John, Thank you for taking the time to post and for the positive review. We appreciate the feedback and the wonderful comments about the team here. I will make sure that I pass those along to the management and staff. We are happy that you had a good time and look forward to seeing you again soon in the future.... More 

Sarasota, Florida
Level Contributor
224 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed July 4, 2016

If you can't get a room in the main building. -- decline the offer of the annex. Hallway to room had musty odor. Room was clean and bed comfortable. Mold was growing in corners of tub. Clorox will take care of that. No added conveniences in the small room. Room offered no sound barriers -- be prepared to hear noise... More 

Helpful?
Thank Dr Tim T
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Dr. T. Thank you for taking the time to post a review. We appreciate your feedback and will use the information provided to improve the overall experience for our guests at Mountaineer. We have begun but have not yet completed the renovations of the lodge section of the hotel. We have replaced the carpet, mattresses, televisions, etc. and expect the... More 

Rochester, New York
Level Contributor
6 reviews
4 of 5 stars Reviewed June 28, 2016

On our way to NC, we decided to give Mountaineer Casino a try. Very nice hotel. Friendly staff. Very clean. My wife and I both slept well. It was a Friday night, casino not very crowded, but we found "The Market Place" buffet. They were serving clusters of crab legs !! The legs were good size and very tasty. Comparable... More 

Helpful?
Thank AD M
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post a review and for stopping to visit us on your way to NC. Happy to hear that you had a good time and you enjoyed the accommodations. I will make sure that I pass along your compliments to the F&B staff. Again, thank you for taking the time to post and hopefully... More 

Milford, Delaware
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed June 22, 2016 via mobile

I stayed on the 6 th floor of the hotel. The room was very nice, clean, spacious and quiet, which I had requested. The price was lower than a brand name hotel closer to my destination by a few miles, so I thought I would try this hotel. I didn't use the casino or the pools, but for those who... More 

Helpful?
Thank judyp0409
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post a review. We certainly appreciate the feedback. I will make sure that I pass along your comments to the managers and staff here and we hope to see you again the next time you pass through the area. More 

Medway
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 25, 2016

A first visit to this area. Hotel rooms were large and comfortable. They had a fridge and coffee maker as well as a safe. Bathtub faucet dripped excessively after taking a shower, Hardware of bathtub seemed old. Friendly staff and nice casino. Sandwiches in Big Al's were large enough to feed 2 people. All in all a very pleasant visit.... More 

Helpful?
Thank sheilac723
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Sheila, Thank you for taking the time to post and for the positive review. We certainly appreciate the feedback. I will pass along your comments to the management and staff here as well as address the issues you mentioned with the room. Thank you again for posting and we hope to see you again in the near future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
The upscale, five-story tower adds 258 rooms, including 20 suites, to Mountaineer's 101-room wing. Check In: 4:00 pm Check Out: 11:00 am ... more   less 

Additional Information about The Grande Hotel At Mountaineer

Address: Route 2, Chester, WV 26034
Location: United States > West Virginia > Chester
Price Range: $95 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Grande Hotel At Mountaineer 3.5*
Number of rooms: 354
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