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Mountaineer Casino Racetrack & Resort

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163 Reviews from our TripAdvisor Community

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Showing 163: English reviews
Sharpsville, Pennsylvania
Reviewed yesterday NEW

I have reviewed Mountaineer Casino before but I have read so many negative reviews that I wanted to let people know about the positives. First of all, so many people complain about not winning. If I expected to win every time I went gambling I would become a professional. My husband and I play table games for the socialization, excitement...

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Helpful?
Thank Deborah S
Rostraver, Pennsylvania
Reviewed 3 weeks ago via mobile

Have visited this casino many times but they are now under new management. We'd heard that the Tuesday senior lunch buffet had gone up several dollars but it also has gone down in quality. Very few choices, especially in the healthy food department. We were very disappointed-certainly not worth the 150 mile round trip.

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Helpful?
Thank Travelingrandma64
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

Thank you for taking the time to post a review. I will make sure that I pass along your comments to the F&B Director. Should you want to discuss it further with him directly, please feel free to give us a call. Thank you again for the feedback. We certainly appreciate it and hope you have a wonderful New Year.

Pittsburgh, Pennsylvania
Reviewed 3 weeks ago

My wife and I have been to Mountaineer a few times for the day and never had an issue. This past weekend for Christmas we decided to get a room and stay the night. We checked in with no issues, went to play a few games and then went to dinner. Dinner was nice but the selections were a bit...

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Helpful?
Thank garchr
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

First of all, thank you for taking the time to post a review. We appreciate the feedback and will use the information provided to improve the overall experience for our guests at Mountaineer. I am sorry for the issues you experienced during your visit. Although we are a child friendly facility, we do have security on hand should they become...

Reviewed 4 weeks ago via mobile

The hotel at mountaineer is great comfortable beds and the places to eat at all have great food 0lus you can have a great time just listening to a band or have fun playing slots and poker or whatever game they have you like it is definitely a great place to visit and stay at

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Helpful?
Thank John L
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

John, We appreciate you taking the time to post and for the wonderful review. I will make sure that I pass along your comments to the management and staff here. We hope you have a wonderful holiday and hope to see you again soon.

Reviewed December 15, 2016 via mobile

My husband and I stayed 1 night after a work Christmas party. We had a king room. The room was clean, very spacious, mattress was very comfortable. My only complaint was that the room smelled pretty strongly of smoke. I'm sure that is because the casino used to allow smoking and it is very difficult to rid an area of...

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Helpful?
Thank Melissa B
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

Melissa, Thank you for taking the time to post a review. We really appreciate your feedback. I will let our executive housekeeper know about the smoke smell so we can have the room deep cleaned. If you ever have any issues with your room, let us know and we will address it or move you to more suitable accommodations. Again,...

Reviewed November 1, 2016 via mobile

I am writing this review once again to let everyone know what an excellent place mountaineer grand hotel and casino is. I have stayed there several times since my last review and I only have great things to say about the casino and the great staff at the grand hotel. I am once again going yhere this weekend the 6th...

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Helpful?
Thank John S
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

John, Thank you for taking the time to post and for the glowing review. We certainly appreciate it and I will make sure that I share your comments with the staff. We always try to make every stay with us a memorable experience for our guests and one that will make them want to come back again and again. We...

Elyria, Ohio
Reviewed October 20, 2016 via mobile

This hotel is great as long as you are lucky enough to get a room in the tower instead of the lodge. Lodge rooms are a very long walk and more like a cheap motel. However the tower rooms are more like a modern hotel. Both types of rooms are the same price but not of the same the quality.

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Helpful?
Thank twolfie514
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

Thank you for taking the time to post a review. We appreciate the feedback and will use the information provided to improve the overall experience for our guests. It is true that the hotel tower rooms are larger and there is an elevator as well for your convenience. However, the décor is very similar in either section. Consequently, the tower...

Masury
Reviewed October 16, 2016 via mobile

We stay several times a month here. Mostly to visit the casino. The hotel is more updated than the Lodge. We prefer to stay at the hotel. The rooms are larger and more accomidating. The rooms are clean and staff is friendly.

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Helpful?
Thank Martin G
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

Thank you for taking the time to post a review. We certainly appreciate the feedback. I will pass along your comments regarding the staff to the entire team. Again, thank you for the review. We look forward to seeing you again soon.

Peterborough, Ontario
Reviewed October 2, 2016 via mobile

We were driving through the area and we stopped at this hotel for one night. We were visiting the Fiesta Ware Factory retail outlet and tour of the factory. Parking and check in were easy. We booked two rooms that were connecting. The rooms were spacious and clean. The pool and jacuzzi were a lovely place to relax in the...

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Helpful?
Thank Hedgren
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

Hedgren, Thank you for taking the time to post and for the positive review. We certainly appreciate the feedback. I will make sure that I share your comments with the staff and management team here. The hotel and casino are completely non-smoking but we do offer an outdoor smoking pavilion with over 200 machines and 6 blackjack tables for our...

Beaver Falls, Pennsylvania
Reviewed September 17, 2016 via mobile

My wife and I have stayed here frequently in both the tower and the lodge. The rooms are always clean and comfortable although the tower rooms are more spacious. We have never had a bad experience and will definitely stay again in the future.

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Helpful?
Thank KevnKimB
James S, Director of Hotel Operations at Mountaineer Casino Racetrack & Resort, responded to this review

Kevin and Kim, Thank you for taking the time to post and for the positive review. We certainly appreciate the feedback and I will share your comments with the hotel team. Hopefully, we will see you again soon. Thank you again for posting.

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Casino and Gambling
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service
  • Business Center with Internet Access
Official Description (provided by the hotel)
The upscale, five-story tower adds 258 rooms, including 20 suites, to Mountaineer's 101-room wing. ... more   less 

Additional Information about Mountaineer Casino Racetrack & Resort

Address: Chester, WV 26047 (Formerly The Grande Hotel At Mountaineer)
Location: United States > West Virginia > Chester
Price Range: $84 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mountaineer Casino Racetrack & Resort 3.5*
Number of rooms: 354
Reservation Options:
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Questions & Answers

Here's what travelers have asked, with answers from Mountaineer Casino Racetrack & Resort staff and other travelers.
21 questions
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Pittsburgh, Pennsylvania
over a year ago
Hatfield, Pennsylvania
Shippingport, Pennsylvania
5 months ago

See all questions (21)

Questions? Get answers from Mountaineer Casino Racetrack & Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“book in the tower”
 of 5 bubbles garchr, 3 weeks ago | Read review
“(Hotel):Odd rooms face the parking lots. Even numbered rooms face the courtyard.”
 of 5 bubbles TCOTCC1, Aug 27, 2016 | Read review
“Choose tower or lodge if possible.”
 of 5 bubbles 60JG, Jul 21, 2016 | Read review
“Stay in Grand Hotel Not Annex”
 of 5 bubbles drtimt, Jul 4, 2016 | Read review
“Just be friendly at the front desk.”
 of 5 bubbles 760adm, Jun 28, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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