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    Holiday Inn Express Charleston/Kanawha City

    107 Alex Ln, Charleston, WV 25304-2971
    +1 877-859-5095
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    1/30/2018 1/31/2018
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    $143
    $123
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    Traveler (18)
    Room & Suite (21)
    Pool & Beach (2)
    Overview
    • Excellent25%
    • Very good39%
    • Average23%
    • Poor9%
    • Terrible4%
    Travelers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Hotel
    Family Rooms
    Fitness center
    Wheelchair access
    Business Center
    Dry Cleaning
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
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    Rooms
    Jan 30Jan 31
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (141)
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    1 - 5 of 139 reviews

    Reviewed 2 weeks ago

    The front desk agent was RUDE and condescending from the moment we got there. There was a mixup as we were traveling on my husband's company's corporate card and they had not received the authorization form from his boss. We were inquiring about other options...More

    Thank jessray00
    Response from Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha CityResponded 2 weeks ago

    Dear Jessray00, I do apologize about the situation during your check in process. Due to strict regulations on CC authorizations, we did not have the proper documentation to let this guest check in with the card that the reservatiosn was made with. We take great...More

    Hotel's Favorite
    Reviewed October 22, 2017

    We reserved ten rooms for our school as we were participating at a competition the next morning and it could not have been any better. When we arrived; since we had coordinated with the staff days before, our rooms and keys were already labeled and...More

    Thank Bruce G
    Response from Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha CityResponded October 31, 2017

    Dear Bruce G, Thank you for your kind review of your recent stay. I am happy to hear that everything from booking the hotel, accommodations, breakfast and the personalized Customer Service that you received from Patty exceeded your expectations. We were happy to host your...More

    Reviewed October 23, 2017 via mobile

    On our way back from Kentucky, we were running late, so we elected to stay at the Holiday Inn Express at Charleston-Kanawha City. The hotel was a great facility-soft beds, nice rooms, wonderful breakfast, the staff were courteous, and a quiet place. The only 'knock'...More

    Thank James H
    Response from Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha CityResponded October 31, 2017

    Dear James H, Thank you for taking the time to give us a nice review of your recent stay with us. We are sorry that you had a difficult time parking in our parking lot. it does get a little tricky to park when we...More

    Reviewed September 22, 2017

    We had a reservation but either them or us screwed it up. It really didn't matter because they took our money and we didn't get a room. The lady couldn't have been more rude, We'll lodge a complaint with our credit card company. We went...More

    Thank Planefun601
    Response from Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha CityResponded September 27, 2017

    Dear Planefun601, Thank you for taking the time to give us feedback on your experience that you had at our hotel. Please accept my sincere apologies for the staff interaction that you had encountered. We would like to discuss the financial issues with you personally...More

    Reviewed September 17, 2017

    Driving from Charleston,SC to Columbus, OH and decided to stop for the night. Did not have a reservation. Patrice at the front counter was wonderful. Rooms were casual and neat. Clean and comfortable. Breakfast was included (and mean a complete hot breakfast) and it was...More

    Thank Mario A
    Response from Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha CityResponded September 20, 2017

    Dear Mario A, Thank you for such a wonderful review! It was great having you stay with us during your travels to Ohio. I am happy to hear that you enjoyed your clean and comfortable accommodations as well as our Express Start breakfast. We strive...More

    About
    Amenities
    • Top amenities
    • Pool
    • Fitness Center with Gym / Workout Room
    • Free Parking
    • Breakfast included
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Business Center with Internet Access
    • Laundry Service
    • Self-Serve Laundry
    • Dry Cleaning
    • Meeting Rooms
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    • Hot Tub
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • $115 - $151 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 66
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Travelocity, Orbitz, Hotwire, Cancelon, TripOnline SA and getaroom.com so you can book your Holiday Inn Express Charleston/Kanawha City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • West Virginia >
    • Charleston
    • Also Known As
    • Holiday Inn Express Charleston South Hotel Charleston ,
    • Comfort Suites Charleston ,
    • Charleston Comfort Suites
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    Traveler (18)
    Room & Suite (21)
    Pool & Beach (2)
    Dining (1)
    Hotel & Grounds (11)
    Bathroom (1)
    Nearby
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    deb m
    December 1, 2014|
    Answer
    Response from Patrice L | Property representative |
    Dear Deb M., We are accept only service animals at this location. Patrice L. General Manager
    0
    Votes
    Room Tips
    "Go somewhere else"
    Read review
    "We stayed on the 2nd floor near the stairs; seemed quieter."
    Read review
    "opposite from the highway"
    Read review
    "The rooms to the street side (away from I77) are quieter"
    Read review
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