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Country Inn & Suites By Carlson, Charleston South

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Country Inn & Suites By Carlson, Charleston South
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293 Reviews from our TripAdvisor Community

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Showing 293: English reviews
Charleston, United States
1 review
4 of 5 stars Reviewed 1 week ago

Relocating, had 2 animals.... overall a great experience after 8 hours of driving. It is close to the freeway- but the building itself was fairly quiet. They do have a pet policy that says you are not to leave your room unless your pets go with you- I've found different at other hotels.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Ellyn H
Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

Thank you very much for completing the Trip Advisor survey. We appreciate your feedback. We are glad you pet enjoyed its stay as well. You are allowed to leave your animal in the room, but you must give a cell phone number of where you can be reached if the pet begins barking and other guests complaining. When the pet... More 

wv
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

As always the staff at this Country Inn really has great customer service down to a science...always friendly and make you feel at home! The housekeeping manager is always one of the highlights of stay...she is so kind and helpful and always knows who we are when we visit! It says alot about the way the facility is managed! I... More 

Helpful?
Thank springflutterby
Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

Thank you very much for your kind words! We have been so busy for months, I am so pleased my staff is keeping up. They do work very hard and always improving. I am very proud of them. Please visit soon! More 

Pittsburgh, Pennsylvania
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

For the class of hotel, the Country Inn and Suites in Charleston is one of the best we've stayed at. Many many extras and free unexpected perks for the money! As for the other reviews, what my feelings are in comparison: Yes, the rooms are big and clean. Yes, the beds and bedding are very comfortable. Yes, the staff and... More 

Helpful?
Thank lindaandblair
Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

What a great review! Thank you so so much! I have shared this with my team and they were very excited. We really appreciate your feedback and everything you mentioned! I hope you will return to Charleston and stay with us here at the Country! lol your comment about Honeymooners - I would agree. Thank you again! Mary Adams More 

Belington, WV, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

You can hear every step of those in the room above you and guests who leave their dogs in the room and then leave are not dealt with as per agreement signed when registering with a pet. Staff were very friendly and helpful. Room clean but not spacious.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank PEGGY K
Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

I am very sorry about the guests leaving their pets. They do sign an agreement that states they are allowed to leave the room, but if the pet begins to bark we are to call them and they have to return. We do not want other guests getting upset like yourself over barking. I do apologize. We have addressed this... More 

Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This chain of hotels just can't go wrong! Beds are always comfy, their free continental breakfast is practically a buffet (waffles, eggs, sausage, red potatoes, cereals, oatmeal, biscuits/gravy, juices, coffee, fruit, pastries/bagels/bread, on and on!), loved the heated indoor pool. When we arrived staff graciously introduced themselves and said to let them know if we needed ANYTHING! Unfortunately during our... More 

Helpful?
Thank Kathleen A
Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

Thank you very much for your review. We do our best to deter the smokers and explain where to smoke and we stress that we are a non smoking facility. It is very hard to determine where the smoke is coming from until the morning, it would disturb the other guests in the hotel if we knocked on every door.... More 

Windsor, Canada
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed July 20, 2016

Although we've stayed at a number of Country Inn & Suites and had very positive experiences, this WAS NOT. Receptionist quoted a room rate of $125.00 for a hotel surrounded by parking lots in an old factory area - close to I-77. My husband happened to see the bill at 3 am and was infuriated to see a charge of... More 

Helpful?
Thank cathyperich
Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

I want to sincerely apologize for the incident that happened during your stay. I would like to speak to you and make it up to you during your next time traveling to Charleston. If you would like to speak to me please call me 304-925-4300. I want to make it right with you. Thank you for your time. Mary Adams More 

Charleston, West Virginia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 18, 2016

I stayed here during the recent Flood in WV the whole staff was amazing, our room was very clean, beds were comfortable, breakfast was great, I look forward to staying here again, it's home away from home.

Helpful?
1 Thank Shawn1969
Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

Thank you so much for being an understanding guest while staying here at your home away from home! We like to hear that. I am very happy your enjoyed your stay with us. And I hope you return. Thank you again for taking your time out of your day to complete the survey! See you soon! Mary Adams More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Come stay with us in the mountains! Our hotel is located in the beautiful capitol city of West Virginia. We have available numerous outdoor activities such as snow skiing, white water rafting, golfing and biking trails.Within one block of our hotel are many choices of restaurants, bowling and malls. We are also close to the Governor's Mansion, Appalachian Power ball park, WV Cultural Center, and The Clay Center for the Arts. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Charleston South

Address: 105 Alex Ln, Charleston, WV 25304-2971
Location: United States > West Virginia > Charleston
Price Range: $103 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Charleston South 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Country Inn And Suites Charleston-South
Country Inn & Suites Charleston-South Hotel Charleston
Charleston Country Inn
Hotel Style:
#2 Business Hotel in Charleston
#2 Green Hotel in Charleston
#8 Family Hotel in Charleston
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