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Hampton Inn Charleston - Southridge

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1 Preferred Place, Charleston, WV 25309
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Hampton Inn Charleston - Southridge
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529 Reviews from our TripAdvisor Community

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Showing 528: English reviews
Pittsburgh, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Aside from some construction front lot during my first stay, and back lot during my second stay, the hotel accommodations were better than expected. Likewise, the hotel staff was very cordial and informative of all hotel amenities available to me. I'm sure when the maintenance is over, there would be little to no issues with the facility.

Review collected in partnership with Hampton

Helpful?
Thank Dan S
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear Dan S, Thanks for the review and I appreciate your comments on our wonderful staff! We're all looking forward to finishing the exterior renovation. I hope we can see you again soon! More 

Maryland
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Our room was newly renovated. Very nice clean and comfortable. Beds were crisp and very comfortable. Breakfast was just ok but appreciated having something to eat with little hassle before we hit the road. I would stay here again if I'm ever visiting the area.

Helpful?
Thank FamilyBeachBums
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear FamilyBeachBums, Thanks for much for the review! Glad you enjoyed the stay and even more that you would stay again. That's the best recommendation we could get. We look forward to seeing you in the future! More 

2 reviews
3 of 5 stars Reviewed 1 week ago

First off seems all the employees are alias out side smoking right at the entrance you have to walk through a wall of smoke coming and going. Morning food looked old and was hard. Front desk people are always in back or out side smoking. Get ready to wait for service

Review collected in partnership with Hampton

Helpful?
Thank robertaE2465GV
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear RobertaE2465GV, I'm terribly sorry to the issues you experienced during your stay and want you to know that it is not our policy or acceptable for our employees to be smoking at the entrances to the hotel. We will address this with them and correct the issues. I hope you will give us the opportunity to show you a... More 

Michigan
Level Contributor
80 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 1 week ago

Good hotel, clean pool area, very clean hotel room/bathoom with comfortable hotels. One of the reasons I love Hampton is the clean bedding promise where all sheets (obviously!) are clean but also the bedspreads are fresh for each stay. All hotels should take note of this Hampton policy. Good breakfast, good for vegetarians, friendly staff. We were told our receipt... More 

Helpful?
Thank Loveran
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear Loveran, Thank you for such a great review! Happy to hear you enjoyed your stay, and had a great time. I'm not sure what the issue with the receipt is and if you could contact us at our local number 304-746-4646, we can get that taken care of immediately. I thank you for the comments about our staff and... More 

Terre Haute, Indiana
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Even under remodeling this Hampton was very good. The front desk people were pleasant. The breakfast area is small and congested. The employee in the breakfast area was a little cranky and not pleasant. I like the free soda fountain in the lobby.

Review collected in partnership with Hampton

Helpful?
Thank Terry J
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear Terry J, Thanks for the comments and I am sorry to hear about the staff issue. I will take care of that quickly. I'm glad the other interactions with the staff were pleasant. We hope to see you again soon! More 

pitttsburgh
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Everything I'm on the road I try to stay at a Hampton Inn because I know it will be just right. The people are always friendly, the place is clean (with no awful artificial fragrance like some other places!), the beds are VERY comfortable (a must!) and there is a wonderful, almost playful, atmosphere that they have cultivated. The breakfast... More 

Helpful?
Thank Dawne B
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear Dawne B, It's great to hear that we're always a 'fav', and we appreciate your comments about our staff and hotel. It's nice to know you are a huge fan of Hampton and we appreciate the loyalty and can't wait to see you again! More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Clogged toilet, waited for maintenance, front desk staff came. One had never plunged, so the other did the deed, though I offered to do it myself. Loudly. Making fun of the situation the entire time, woke up three kids in the process. I get it - not fun. But the lack of professionalism turned an embarrassing situation in a mortifying... More 

Helpful?
1 Thank Karen S
HamptonCharlestonMGR, General Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear Karen, I am disturbed by the lack of professionalism that was displayed by our staff members in this review. Please know that this is not a typical occurrence and it will be addressed immediately. There is no call for this kind of behavior. I deeply apologize for the offense and will see that it doesn't happen again. Thank you... More 

Red Bank, New Jersey
1 review
5 of 5 stars Reviewed 2 weeks ago

Clean rooms. Great pool and hot tub. Plenty of stores, chuckie cheese and restaurants in walking distance friendly staff, great breakfast. Perfect hotel. Highly recommend. Very accommodating. We were very happy with our stay

Review collected in partnership with Hampton

Helpful?
Thank laurasL8382AA
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear laurasL8382AA, Thank you so much for the comments. We appreciate them greatly and we're glad you were so happy with your stay. We would love to see you again! More 

Pike Road, Alabama
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel was everything I expected. We had a king whirlpool suite, which was VERY spacious- more so than most hotels with the same type of room. My only complaint was the amount of noise and activity from the youth soccer teams who were staying there. It was nothing unreasonable, just the type of noise and activity expected when youth... More 

Review collected in partnership with Hampton

Helpful?
Thank Chris60880
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear Chris60880, Glad to hear you had a good stay, and yes we had a few teams with us. Sorry if they disturbed you and glad you didn't find it unreasonable. We had some rainy weather and with that many kids cooped up inside it did get a bit hectic. We hope to see you again soon ! More 

Lewisburg, West Virginia
1 review
2 of 5 stars Reviewed 2 weeks ago

Have phoned many times to speak with an actual person at this hotel concerning a receipt which was said to be emailed to me. Still have yet to talk with a live person there, still no receipt. Very frustrating !

Review collected in partnership with Hampton

Helpful?
Thank W1746GUmarkg
HamptonCharlestonMGR, Guest Relations Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear W1746GUmarkg, I am very sorry for the issue you are experiencing, if you would please call us directly at 304-746-4646, we will take of this item immediately. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located in the Southridge Shopping Center, the Hampton Inn Charleston-Southridge is just steps away from shopping and dining establishments. Close to major businesses in Charleston, yet next door to walking trails, swimming and skiing, this hotel is perfect for business and leisure travelers. Don’t forget to begin your day with a free, hot breakfast or a quick dip in the indoor pool. Also enjoy complimentary high-speed internet and business center for the duration of your stay. ... more   less 

Additional Information about Hampton Inn Charleston - Southridge

Address: 1 Preferred Place, Charleston, WV 25309
Location: United States > West Virginia > Charleston
Price Range: $116 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Charleston - Southridge 2.5*
Number of rooms: 139
Reservation Options:
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Also Known As:
Hampton Inn Charleston - Southridge Hotel Charleston
Charleston Hampton Inn
Hotel Style:
#1 Romantic Hotel in Charleston
#1 Business Hotel in Charleston
#2 Family Hotel in Charleston
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