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Holiday Inn & Suites Charleston West

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Holiday Inn & Suites Charleston West
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402 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn & Suites Charleston West
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Showing 402: English reviews
Ohio
Reviewed July 31, 2014 via mobile

This is a model hotel for Holiday Inn as far as I'm concerned. Very friendly staff and extremely helpful to go above and beyond their duty. The breakfast is fresh and not old leftovers like some of the places I've stayed. Dinner was great as well if you don't want to leave and they have tv's at the bar as...

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Helpful?
1Thank Ronnie R
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Ronnie R, Thank you for the kind words, especially the ones for the staff! We would love to see you again soon.

Happy Valley, PA
Reviewed July 29, 2014

We stayed here on our way home from North Carolina, and we stayed on an evening when there was a major traffic accident affecting everyone's travel. Luckily we had made reservations the day before. The staff was super busy, but they were super nice. The breakfast was one of the best "free" ones I've had at a hotel. The pool...

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Helpful?
1Thank Meredith B
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Meredith B, Very sorry to hear about the accident that delayed you, but I'm glad you enjoyed your stay and liked our pool and fountains! I am glad you had a lot of fun and I will be very happy to see you again when you return to us!

Man, West Virginia
Reviewed July 28, 2014

I stayed t this hotel for week for a business conference. This hotel is well run with a very friendly staff. Room was very clean with comfortable beds. Very nice towels and clean bathroom. Food and services were very good. Conference rooms were nice and easy to locate. Overall, this was a great place to stay and have meetings.

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Helpful?
1Thank Pam S
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Pam S, I so happy that you had a great time while staying with us for your conference. Thank you for the kind review and we look forward to future stays and meetings.

Lexington, VA
Reviewed July 28, 2014

Staff welcoming, room adequate, but obvious many pets had been there, lots of smells for our dogs. Almost every visitor to the hotel had dogs. full service bar/restaurant, helpful with having dogs along. Cannot leave dogs alone room though. Fenced dog area within hotel, great but gate and part of fence not down to ground level so our dogs could...

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Helpful?
Thank Ellen M
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Ellen M, Thank you, and I assure you we are taking care of the issue4 with the gate and part of the fencing in the back of the hotel. We don't want anyone's best friend to get loose! You are quite welcome for the doggie bags and I hope to see you and your best friends around more often!

Pawhuska, Oklahoma
Reviewed July 28, 2014

The Holiday Inn & Suites in Charleston West Virginia is a wonderful place to stay. The staff is more than friendly, they smile, greet you and treat like they are happy you are there and they like what they do. The hotel is very clean with scrip, modern, European flair. Kimberly greats you with a pleasant attitude and across from...

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Helpful?
Thank BonaireScuba2014
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

BonaireScuba2014, Thank you so very much! Kimberly and our other staff are great and it is wonderful to see them get the recognition they deserve. I thank you for the recommendation and I look forward to your future stays!

Cincinnati, Ohio
Reviewed July 27, 2014

This was such a refreshing place to stay during a ten-day road trip. The hotel was impeccably run, managed, and staffed. It was spotless, had great areas to walk your dog, a fantastic pool, and people who genuinely seemed to like working there. The bar was good, the room above-average, and the value off the charts. It's in an industrial...

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Helpful?
Thank Maureen B
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Maureen B, Thank you for that "Refreshing Review"! I'm glad you found the time to stay with us during your long road trip. I am pleased that we were able to make your stay a memorable one and I really look forward to seeing you during your future stays with us!

Festus, Missouri
Reviewed July 27, 2014

The first reason this hotel is a great place to stay (especially with children) is the pool. There is a shallow area separate from the larger pool that is good for younger children. There is also a waterfall which provided lots of entertainment for our two grandchildren (ages 9 and 10). The pool also had a spray that could be...

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Helpful?
Thank jdck
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear jdck, Thank you for the very positive comments about our hotel. The pool is a great place for the kids as well as adults and we appreciate that you tried the restaurant. Pet friendly, good food, great pool, what more could you want? Do not forget about our complimentary breakfast and free WiFi and free parking. Come visit again...

Mooresville, North Carolina
Reviewed July 24, 2014

We have stayed at the Charlston, WV Holiday Inn over the past 3 years 2-3 times per year and have always enjoyed ourselves. It is a pet friendly hotel, which we appreciate. The standard rooms and suites are comfortable and nicely furnished. The dining room has good food, the salads chicken hit the spot. The French onion soup is rich...

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Helpful?
Thank Suzanne R
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Suzanne R, Thank you so much for your continued loyalty to our hotel and the Holiday Inn Brand. We greatly appreciate your comments on the hotel and staff and our amenities. Mosa is quite happy about it as well! We all look forward to seeing you soon!

Reviewed July 19, 2014 via mobile

This renovated hotel was all around great, staff were friendly. We dined at the restaurant and it was good (much to my surprise). As with most hotels in the mountains its a mile or so from the interstate, however price and value make it worth it.

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Helpful?
Thank Jason T
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Jason T, Nice to hear we made a good impression! I am happy that your kids loved the pool and were happy to meet our parrot, Mosa. We look forward to seeing you all again!

Florida
Reviewed July 17, 2014

We stay here every time we head to NC. Normally we have no complaints.This time however both stays (up and back) were not so good. On our way to NC we were in room 514. The toilet was used/dirty (dribble spots). The pullout was extremely uncomfortable. It had zero support, the black canvass that usually covers the bottom wasn't there,...

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Helpful?
1Thank Murphs314
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Murphs314, I am sorry for the issues you experienced back in April of 2014. In that time we have commisioned new curtains and had extensive retraining with members of the staff on how our rooms are to be maintained. I assure you the issues you brought up have been taken care of. I apologize for the fact that we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Holiday Inn & Suites Charleston West is the solution for your leisure and business travel to Charleston, WV. With an indoor pool and splash pad, fitness center, on-site restaurant and lounge, we offer everything you need for the perfect stay! The hotel is also pet-friendly. ... more   less 

Additional Information about Holiday Inn & Suites Charleston West

Address: 400 2nd Ave, SW, Charleston, WV 25303-1216
Location: United States > West Virginia > Charleston
Price Range: $110 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn & Suites Charleston West 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Ramada Charleston Hotel Charleston
Charleston Ramada
Hotel Style:
#3 Family Hotel in Charleston
#5 Romantic Hotel in Charleston
#5 Business Hotel in Charleston
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn & Suites Charleston West staff and other travelers.
8 questions
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3 months ago
Jacksonville, Florida
8 months ago
Jacksonville, Florida
8 months ago
Virginia Beach, Virginia, United States
over a year ago
Lottsburg, Virginia

See all questions (8)

Questions? Get answers from Holiday Inn & Suites Charleston West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay here. Great Staff. Nice Rooms. Good Value.”
 of 5 bubbles 773melindak, 3 weeks ago | Read review
“There was a conference or meeting room across from us, which was noisy because there was a kids sport team in there very late.”
 of 5 bubbles midwestscubagal, Nov 21, 2016 | Read review
“I was in the middle section and it was very quiet.”
 of 5 bubbles littleles_50, Oct 3, 2016 | Read review
“It doesn't matter where you get a room, they are all good.”
 of 5 bubbles EdithR494, Aug 26, 2016 | Read review
“Ask for one away from the train tracks”
 of 5 bubbles JChatt, Aug 24, 2016 | Read review
5 of 5
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