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Holiday Inn & Suites Charleston West

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400 2nd Ave, SW, Charleston, WV 25303
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357 Reviews from our TripAdvisor Community

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Showing 357: English reviews
Waco, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

My room is nice, love the cute little gaming room in the hotel, bigger casino down the road about 8 miles. Staff is great always helping you out when needed. Nice pool, laundry on site good size fitness center. I would come back and stay again.

Helpful?
Thank mardav107
Logan, West Virginia
1 review
5 of 5 stars Reviewed 4 days ago NEW

Excellent hotel. I was there for business for a week and had breakfast and lunch catered by the hotel. The food was delicious! I have say that Will and Sam were terrific! They work with catering staff and always made sure that drink stations, food was replenished. Such helpful, accommodating and polite gentlemen!!

Helpful?
Thank Wolfpackbasketball
usa
Level Contributor
206 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Was here for almost a week for work (during flood recovery), and the comfortable room and great staff at breakfast made it a less work -like stay. Only glitch is that breakfast hours are later on weekends and holidays, which meant doing without several days (as work hours were still early). Relatively easy access to interstate and South Charleston is... More 

Helpful?
Thank knittermom
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear knittermom, So glad you felt welcome and cared for. We're happy that your group was able to come to WV and help those that needed it for flood recovery. It means a lot to us that you felt we helped your group and were there for you while you were there for our state residents. Thank you again for... More 

Franklin, Tennessee
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Restaurant in the Holiday Inn. Roberta was absolutely the most professional and friendly person I have met in my travels at Holiday Inns'. She was helpful, service with a genuine smile and shows she cares about her customers . She get 5 stars plus from me!!!

Helpful?
Thank DarceJean
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear DarceJean, Thank you so much for the great comments about Roberta, we all think she's a great asset to our hotel. So happy that you had such a nice time at the Hotel and we'd love to see you again! More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Our party of 5 adults were traveling through the area on Saturday night, and spent the night here. What would have been a routine stay was lifted to a memorable experience when Roberta took charge of our breakfast. Her outgoing personality and welcoming attitude were refreshing. She was responsive and attentive to our needs and requests. Thank you, Roberta for... More 

Helpful?
Thank Tipsey07
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Tipsey07, I'm so happy that Roberta made your stay with us that memorable. We appreciate all the great comments you made about her and I'm so glad that you enjoyed your stay so much because of her. More 

Germantown, Tennessee
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We had breakfast in the Holiday Inn Restaurant and met the most delightful woman, Roberta. She was working in the restaurant and we felt like we had come home to family. She is so pleasant and has a wonderful gift of hospitality. If you go to this hotel, you must look her up and give her a big hug from... More 

Helpful?
Thank lindagA2994BQ
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear lindaA2994BQ, Wow, what a great review! Thank you so much for the great comments directed at our staff member, and I'm so happy to hear such a great story and great recommendation. She's definitely a great addition to our staff! More 

Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When traveling for business I tend to favor Marriott and Hilton properties, but a recent family trip took us through Charleston and we were traveling with our pet which limited our options. I chose the Holiday Inn because of the good reviews and it did not disappoint. We were a bit unsure when we saw the outside as the hotel... More 

Helpful?
Thank MrClarasDad
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear McClarasDad, Being pet friendly does bring new guests to our Holiday Inn and Suites and we appreciate the opportunity to show off our hotel. We loved your comments and appreciate you taking the time to share your visit with others. Thanks, S Arnold, GM More 

Newport News, VA
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

We loved this hotel and it was pet friendly! The hotel restaurant had great food. The room was clean, modern, and nicely kept. The Pool was excellent and much needed after a long drive. This hotel was sooooo convenient being located right off of I-64. We will stay again. PS-great parrot in the lobby.

Helpful?
Thank Dangerfield87
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Dangerfield87, Well, thank you for the “Perfect” score. We appreciate you taking the time to comment and now look forward to another visit soon. Thanks, S Arnold, GM More 

California
Level Contributor
185 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were moving across the country with two pets and this was our first hotel stop. The hotel was not right in Charleston, but rather outside of it, in a part of Charleston that seemed to leave a bit to be desired. Upon arrival, the woman at the front desk wasn't very welcoming, which was disappointing, because when we booked... More 

Helpful?
Thank MakingMemories317
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear MakingMemories 317, Well, our goal is to ‘WOW” and we are disappointed we did not meet that goal. I know moving cross country is difficult and we appreciate you choosing our hotel probably because we are pet friendly and being a full service hotel has all your needs under one roof so you did not have to go out... More 

Level Contributor
234 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Driving cross country and booked the "Holiday Inn & Suites Charleston West. Was a very nice hotel. The staff were very friendly and helpful. The room was nice and beds were great. The pool and hot tub was awesome. Just what we all need after a 7 hour drive. Nice Resturant in side as well. Great family hotel..

Helpful?
Thank A. Vinnie V
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Vinnie V, We loved your comments. Thank you for taking the time to share your stay with us and others. S Arnold, GM More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn & Suites Charleston West is the solution for your leisure and business travel to Charleston, WV. With an indoor pool and splash pad, fitness center, on-site restaurant and lounge, we offer everything you need for the perfect stay! The hotel is also pet-friendly. ... more   less 

Additional Information about Holiday Inn & Suites Charleston West

Address: 400 2nd Ave, SW, Charleston, WV 25303
Location: United States > West Virginia > Charleston
Price Range: $110 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn & Suites Charleston West 3.5*
Number of rooms: 150
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Hotels.com, Expedia, Priceline, Hotwire, Travelocity, Odigeo and Orbitz so you can book your Holiday Inn & Suites Charleston West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ramada Charleston Hotel Charleston
Charleston Ramada
Hotel Style:
#3 Family Hotel in Charleston
#5 Business Hotel in Charleston
#5 Romantic Hotel in Charleston
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