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Charleston Marriott Town Center

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Charleston Marriott Town Center
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499 Reviews from our TripAdvisor Community

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Showing 499: English reviews
1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

Small outdated rooms (80's), pay to park (are you kidding!) no breakfast, no wifi (unless your a "member") and if your driving a 3/4 ton truck or bigger (stock) forget about covered parking! For the money, this Marriott missed the mark by a mile!

Helpful?
Thank George C
Ceredo, West Virginia
Level Contributor
8 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel staff were excellent! Everyone was very nice and attentive. The room was clean, however I missed having a mini fridge and microwave in my room. The location is excellent!!! Very close to downtown attractions and restaurants!

Helpful?
Thank JanieFP
Fairmont, West Virginia
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is nice and remolded, and service is good, but...we were there for a weekend with over 160 in our group alone, not counting a football team that was there, also, and not counting other guests registered. We were there for 3 nights and 4 days...our group decided not to go there again. In the past, we were pleased,... More 

Helpful?
Thank Rosie S
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings, Thank you for taking the time to provide your feedback regarding your stay. I am sorry we failed to provide the expected level of service. At your convenience, I would like to discuss this with you further. Please call me at 304-345-6500 and ask for John Sr. Operations Manager. John More 

Beattyville, Kentucky
Level Contributor
143 reviews
140 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed 1 week ago

This facility reminds me of why I hate downtown conference/convention hotels. They are overpriced and parking is not convenient at all. You have to park in a garage, take an elevator all the way to the ground, then track through the lobby of the hotel to get to the elevator to get to your room. There's no direct access from... More 

Helpful?
Thank millenniumhwy
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings, Thank you for taking the time to provide your feedback about your stay. I am sorry to hear we failed to meet your expectations during your stay. I would like an opportunity to discuss this with you further. At your convenience, please call me at 304-345-6500 and ask for John, senior operations manager. Thank you, John More 

Newberg, Oregon
Level Contributor
81 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Though an older hotel it has been modernized and kept up. Quiet, good sized rooms, comfortable beds, great bar-restaurant and very nice staff. Prices are very good as well. Centrally located by the Charleston mall.

Helpful?
1 Thank OregonRainGuy
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings! Thank you for taking the time to share your feedback regarding your stay I hope we have an opportunity to host another stay for you in the future. Thank you for choosing Marriott! More 

Leander, Texas
Level Contributor
168 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 1 week ago

Brought about 100 people here for a meeting. Sleeping rooms very nice, some do not have refrigerator but you can probably ask for one. My room had one. Wifi is not free unless you are a Marriott rewards person at a certain level. Very clean well appointed restroom. All staff did a great job and very helpful with all requests.... More 

Helpful?
Thank OldMeetingPlanner
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings! Thank you for taking the time to share your feedback regarding your stay I apologize your experience in the restaurant failed to meet the expected standard. I have shared your feedback with our team and will utilize it as a training piece to improve accordingly. Thank you for choosing Marriott! More 

Manchester, Georgia
Level Contributor
181 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

On the river with great views. Staff very nice. Room was super clean. Fire pit outside was awesome. Nice bar in the lobby. Would have stayed longer but we had to go home. Shoneys just across parking lot . Marriott rewards free night was awesome!!!

Helpful?
1 Thank TonyGA
John B, Manager at Charleston Marriott Town Center, responded to this review

Thank you for your feedback! More 

Oak Hill, West Virginia
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

If you need to spend a night or two in Charleston WV, the Charleston Marriott Town Center is perfect. The staff was very friendly and accommodating. My room was perfect with a coffee pot, iron, and lots of soft, comfy pillows. Food and beverages available along with room service and 24 hour fitness center. Close to the Capital and lots... More 

Helpful?
1 Thank manomeal
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings! Thank you for providing your feedback regarding your stay. I hope we have another opportunity to host another stay for you in the future. Thank you for choosing Marriott! More 

Moundsville, West Virginia
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The larger, more luxury hotels are not keeping up with the middle grade hotels. I was at this hotel for a business conference. The room was very nice, clean, and comfortable. Bottled water was provided in the room, for a charge of $3.50 a bottle. Wi-fi is also available - for a charge. The conference facilities were okay, but the... More 

Helpful?
Thank Hardware91
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings, Thank you for taking the time to provide your feedback regarding your stay. I am disappointed to hear we failed to provide a better food and beverage experience. Please accept our sincere apology. I will share your feedback with our culinary team to ensure this is a isolated experience. I hope we have another opportunity in the future to... More 

Mount Airy, North Carolina
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We only stayed at the Marriott for one evening in August 2015 but that was because we were driving home from a one week's vacation and wanted one more night of fun at the Mardis Gras casino which is only a 10 minute drive from the Marriott. So it was a perfect fit. We got a king size bed on... More 

Helpful?
Thank IrishKellyGal
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings! Thank you for taking the time to provide your feedback regarding your stay. I am glad we were a "perfect fit" for your last night of vacation. We hope to have an opportunity to host another stay for you in the future. Thank you for choosing Marriott! John More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Hot Tub
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Concierge
Official Description (provided by the hotel)
Enjoy an unmatched travel experience at the Charleston Marriott Town Center. Conveniently located in the heart of downtown Charleston, West Virginia, our hotel offers guests superior amenities, gracious service, and comfortable accommodations. Our guest rooms and suites are designed to facilitate relaxation and productivity, boasting features like high-speed Internet access, plush bedding, and expansive floor-to-ceiling windows. Begin your morning in our state-of-the-art fitness center and indoor pool, before exploring a variety of local attractions, including the adjacent Charlestown Town Center Mall. However you choose to spend your day, we invite you to dine with us at our popular on-site restaurant, Brick Salt Bar+Kitchen, which features modern American cuisine. If visiting Charleston for business, you'll be delighted by our comprehensive on-site corporate facilities, which encompass 17,500 square feet of modern meeting room space. We look forward to your visit here at the Charleston Marriott Town Center. ... more   less 

Additional Information about Charleston Marriott Town Center

Address: 200 Lee St E, Charleston, WV 25301-1508
Location: United States > West Virginia > Charleston
Price Range: $126 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Charleston Marriott Town Center 3.5*
Number of rooms: 352
Reservation Options:
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Also Known As:
Marriott Charleston Town Hotel Charleston
Charleston Marriott
Hotel Style:
#6 Family Hotel in Charleston
#9 Business Hotel in Charleston
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