We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

Charleston Marriott Town Center

Certificate of Excellence
Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Charleston Marriott Town Center
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

474 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Showing 474: English reviews
West Virginia
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I had a great time but the only thing was we went to the hotel when it was extremely busy and they took forever to check us in and that was frustrating. The conventions in the area were going on and the kid and i were escaping the heat. but overall it was a great stay.

Helpful?
Thank TRAVELDREAMER52
Chareston
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The location was wonderful. The rooms were nice and very clean and the beds were incredibly comfortable. I had pleasant interactions with several of the staff members. The restaurant was good and he coffee bar was convenient.

Helpful?
Thank umoja7
Thomasville, Georgia
Level Contributor
234 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here just one night. It was very busy at the loading area with minimal parking when you check in/out. Our room was average- nothing special at all. This hotel is showing a lot of wear. The worst was the fact that the windows were so dirty on the outside, I would guess that they have never been cleaned.... More 

Helpful?
Thank Magnolia13
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings, Thank you for taking the time to share your recent experience at the Charleston Marriott Town Center with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize... More 

NJ, USA
Level Contributor
114 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I expect more from a Marriott. The Bistro floors and tables were dirty and I did not see any maintenance men around cleaning anything. The room did not have a safe, which I always use because I don't like to carry my wallet and credit cards with me. My husband takes care of that. Bathroom seemed more outdated than the... More 

Helpful?
Thank ConnieB1135
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings, Thank you for taking the time to provide your feedback regarding your stay. I am disappointed to hear that your experience did not meet the standard we strive to provide. I sincerely apologize for failing to meet ours and your expectation of service. Should there be another opportunity for you to visit Charleston, please contact me. I would be... More 

Los Angeles, California
Level Contributor
2 reviews
1 of 5 stars Reviewed 2 weeks ago

I book 3 nights in this Hotel by hotel.com and fully paid it , when we arrived the room was sold to somebody without informing us. The worse customer service and they do not accept nor acknowledge that they are liable. I will definitely consult a lawyer because they do this all the time.

Helpful?
Thank jacAlhambra
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings!. Thank you for taking the time to provide us with your feedback. We understand your frustration and disappointment regarding your reservation. Please accept our sincere apology for any inconvenience. At your convenience, I would like to discuss this further with you. My phone number is 304-345-6500 and ask for John, Sr. Operations Manager. Thank you, John More 

New York
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for 4 nights and was disappointed. Although the beds were super comfortable and the shower head had great pressure, the rooms are somewhat outdated and need updating. Parking is $15 a night and I was not informed that I could have had free parking had I used the Marriott app to check in two hours ahead of... More 

Helpful?
Thank MRS R
Ramona J, General Manager at Charleston Marriott Town Center, responded to this review

Dear Mrs. R, Thank you for providing information regarding your stay at our hotel. As we pride ourselves on delivering a memorable hotel experience, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not meeting your expectations and our inflexibility to provide complimentary parking. We often are so focused on the... More 

New Jersey
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for 6 days. Downsides...paying for parking and wifi...upside, nice clean rooms, quiet hotel. Restaurant was decent. Bathrooms were definitely on the small side. Bit of a scare with a tornado warning, we had to get out of our rooms, placed us in a conference room. Hotel staff was on top of situation. Went to Panera or Starbucks across... More 

Helpful?
Thank WestEssexMom
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings! Thank you for taking the time to provide your feedback regarding your stay. I am happy to hear you enjoyed your stay in spite of the tornado scare. I would like to take this opportunity and mention a couple benefits as it relates to being a Marriott Rewards Member. All rewards members receive complimentary internet provided they make a... More 

Yorktown, Indiana
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

This hotel was very clean, but the front desk staff was rude and the rooms (we had two) were very dated. Our reservations made a month in advance were for a total of seven people. We requested two rooms each with two queen beds. When we arrived they had two rooms each with one king size bed. They were full... More 

Helpful?
Thank stevevarner
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings! Thank you very much for staying with us and for taking the time to offer your feedback. I'm very disappointed that we may have added to the stress of your travels with the issue you experienced at checkin. Although I've spoken with each appropriate Host and developed a process enhancement to ensure such an issue does not occur again,... More 

Alpharetta, Georgia
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Marriott in downtown Charleston WV is an older property and needs a re-fresh overall from the rooms, hotel entrance etc. They have no organization in the front with cars parked all over the place and check in time took over 10 minutes! The parking garage is a little worn down and the city should really take a look the ramps.... More 

Helpful?
Thank Jeff L
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings Jeff! Thank you for taking the time to provide your feedback about our hotel. I am disappointed to hear we failed to meet or exceed your expectations. Although our property is older, a lot of plans are being made to improve the interior and exterior of the hotel. I appreciate your feedback and if you would like to give... More 

Buckhannon, West Virginia
Level Contributor
17 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Upon entering for a conference we went to the front desk and was cheerfully greeted by staff. Our rooms were nice and clean, the decor mix was interesting but it was a lovely room none the less. The beds were pretty comfortable but the pillows were thin so we just stacked them on top of each other since it was... More 

Helpful?
Thank PicklesWV1987
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings! Thank you for taking the time to offer your feedback regarding your stay. It is disappointing to hear we didn't provide the service and standard expected in the restaurant. Please accept our sincere apology. I will share your feedback with our team and use it as an opportunity to train and improve our service in the restaurant. In addition... More 

Questions? Get answers from hotel staff and past guests. Ask a question

144 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (118)
Viewed
Room/Suite (27)
Viewed
Dining (12)
Viewed
Hotel & Grounds (26)
Viewed
Pool/Beach Area (3)
Viewed
View from Room (11)
Viewed
Bathroom (13)
Viewed
Other (26)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (26)
Viewed
Hotel & Grounds (4)
Viewed
Pool/Beach Area (2)
Viewed
Room/Suite (2)
Viewed
Other (18)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Charleston hotels
0.4 mi away
Four Points by Sheraton Charleston
0.2 mi away
Embassy Suites by Hilton Charleston
3.0 mi away
Holiday Inn & Suites Charleston West
Show Prices
Show Prices
Show Prices
0.3 mi away
Hampton Inn Charleston - Downtown
5.1 mi away
Hampton Inn Charleston - Southridge
0.2 mi away
Holiday Inn Express Charleston - Civic Center
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Concierge
Official Description (provided by the hotel)
Enjoy an unmatched travel experience at the Charleston Marriott Town Center. Conveniently located in the heart of downtown Charleston, West Virginia, our hotel offers guests superior amenities, gracious service, and comfortable accommodations. Our guest rooms and suites are designed to facilitate relaxation and productivity, boasting features like high-speed Internet access, plush bedding, and expansive floor-to-ceiling windows. Begin your morning in our state-of-the-art fitness center and indoor pool, before exploring a variety of local attractions, including the adjacent Charlestown Town Center Mall. However you choose to spend your day, we invite you to dine with us at our popular on-site restaurant, Brick Salt Bar+Kitchen, which features modern American cuisine. If visiting Charleston for business, you'll be delighted by our comprehensive on-site corporate facilities, which encompass 17,500 square feet of modern meeting room space. We look forward to your visit here at the Charleston Marriott Town Center. ... more   less 

Additional Information about Charleston Marriott Town Center

Address: 200 Lee Street East, Charleston, WV 25301
Location: United States > West Virginia > Charleston
Price Range: $109 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Charleston Marriott Town Center 3.5*
Number of rooms: 352
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, Priceline, Travelocity, Hotwire and Booking.com so you can book your Charleston Marriott Town Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Charleston Town Hotel Charleston
Charleston Marriott
Hotel Style:
#6 Family Hotel in Charleston
#9 Business Hotel in Charleston
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay