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Charleston Marriott Town Center

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Charleston Marriott Town Center
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487 Reviews from our TripAdvisor Community

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Showing 487: English reviews
Detroit, Michigan
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

This place was a good place to rest for the night before continuing on our journey. Check-in was easy at midnight. We could hear some street noise, but overall it was good. Breakfast is not included in your stay but parking is. Check-in first to get your room key and use it as entry into the garage.

Helpful?
Thank HMom2
Harrisonburg, Virginia
Level Contributor
15 reviews
8 hotel reviews
3 of 5 stars Reviewed 1 week ago via mobile

$15 parking for overnight guests in a city where there is clearly plenty of parking. Hotel room was nice but there is a 10$ wifi fee. Not the most fee friendly hotel. Business centre is nice for doing work. Book this hotel on their website and they will comp the wifi.

Helpful?
Thank sumalik89
Ramona J, General Manager at Charleston Marriott Town Center, responded to this review

Thank you for your feedback and staying at our hotel. It is our goal to provide every guest with the best overall experience at a great value. We offer a variety of packages that include parking, WiFi and breakfast at a comparable price within our market. It is true, if you book on Marriott.com you will enjoy complimentary WiFi and... More 

Centerville, Ohio
Level Contributor
100 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed 1 week ago

The location is great - just walk across the street to the mall. Many restaurants within walking distance. Checking in was super easy and the ladies checking us in seemed efficient. The rooms were very nice - well maintained, quiet and beds were comfortable. That is where the typical Marriott stay stopped. Housekeeping missed our room Saturday; we aren't messy... More 

Helpful?
Thank Laura F
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings Laura, Thank you for taking the time to provide your feedback about your most recent stay. I am very disappointed to hear we failed on multiple levels to provide the expected level of service. I want to assure you we will take your feedback and share it with our team to avoid a similar experience. Please accept my sincere... More 

Charlotte, North Carolina
Level Contributor
109 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed for 3 nights here in a king room. The bed was so comfortable and the room was so clean and tidy and spacious. The price was great and since I checked in on line using the Marriott app on my phone the $15 a day parking fee was waived. Since we are Marriott rewards members... More 

Helpful?
Thank tlctlc49022
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings, Thank you for taking the time to provide your feedback about your stay. It is always great to hear when a guest enjoys their stay. Our team works very hard to create a memorable experience, I will make sure I share your feedback with them. I hope we have another opportunity to host another stay for you in the... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Normally I avoid downtown inns/hotels, but I didn't have much choice. Building is older, but they make the best of its location. Parking is a constant issue, but available. Several good local eateries were within walking distance, plus the facility has its own. The rooms were adequate and clean. I could see myself returning for visits other than business.

Helpful?
Thank George M
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings, Thank you for taking the time to provide your feedback. We look forward to hosting another stay for you in the near future! Thank you for choosing Marriott! John More 

White Plains, Maryland
Level Contributor
91 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have been to this hotel numerous times over the past 20+ years and it has consistently met or exceeded expectations! The rooms are adequately spacious , the beds are comfortable and the staff is always responsive and cordial. They seemed to have updates the rooms since we were last there and the lobby, bar and restaurant area has been... More 

Helpful?
Thank nyasgrandpa
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings! Thank you for your feedback! I am happy to hear we are still your hotel of choice. Our team works very hard to deliver a great guest experience. If I can ever be of assistance or would like to say hello, please feel free to contact me. Thank you for choosing Marriott! John 304-345-6500 More 

Virginia
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The Location of this hotel is perfect if you are looking for a Hotel in Downtown Charleston WV. They have a Parking lot that is perfect from the hotel . The staff at the lobby are very friendly and professional. The area of the bar and restaurant is perfect to hang out and to eat fyi: you gotta try their... More 

Helpful?
Thank Miapr
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings! Thank you for your feedback and review. I apologize for the inconvenience of the pool not being available. It is closed as a result of an emergency repair which will result in a better experience for all of our guests. If you have plans to visit Charleston in the near future, please let me know. Thank you for choosing... More 

Raleigh, North Carolina
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Got to the hotel with a group of 7 relatively late. I was checked in and in my room on the 7th floor in less than 5 minutes. Location is nice, smack downtown and close to food and bars. The lobby is nice, and the Marriott has a restaurant and a bar downstairs. We ate dinner there, but I'll get... More 

Helpful?
Thank DonDonPython
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings! Thank you for taking the time to provide your feedback regarding your stay. It is always nice to hear when one of our guests enjoyed their stay. I hope we have another opportunity in the near future to host another stay for you! Thank you for choosing Marriott! John More 

Morgantown, West Virginia
2 reviews
3 of 5 stars Reviewed 3 weeks ago

I have stayed at numerous hotels across the country and globe, both personal and pleasure, and was very surprised at the lack of amenities for the price. For example no water for Marriot Reward members - a bottle in the room was over $3. I was advised internet was over $9/ day, even tho she had just used my Marriott... More 

Helpful?
Thank ratgirlcountry
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings, Thank you for taking the time to provide your feedback regarding your stay. Please accept our sincere apology for not communicating our fees for services effectively. Marriott as a company offers many brands with specific levels of service. Our full service brand currently does charge for Internet, parking, etc... As an alternative though we do offer packages that include... More 

Richwood, West Virginia
1 review
1 of 5 stars Reviewed 3 weeks ago

My two coworkers and I stayed at the Marriott for two nights toward the end of July. We have been here since early July working in the flood relief efforts. We were really hoping for a relaxing stay for the couple of nights we had taken off. I made the reservation over the phone for one room and was told... More 

Helpful?
Thank cli93
John B, Manager at Charleston Marriott Town Center, responded to this review

Greetings, Thank you for taking the time to provide your feedback. First, I would like to apologize for the poor communication and inconsistency in our service. I am happy to hear you enjoyed the room and the breakfast. I am very disappointed to hear of the impression we left upon you. At your convenience I would like to discuss our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Hot Tub
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Concierge
Official Description (provided by the hotel)
Enjoy an unmatched travel experience at the Charleston Marriott Town Center. Conveniently located in the heart of downtown Charleston, West Virginia, our hotel offers guests superior amenities, gracious service, and comfortable accommodations. Our guest rooms and suites are designed to facilitate relaxation and productivity, boasting features like high-speed Internet access, plush bedding, and expansive floor-to-ceiling windows. Begin your morning in our state-of-the-art fitness center and indoor pool, before exploring a variety of local attractions, including the adjacent Charlestown Town Center Mall. However you choose to spend your day, we invite you to dine with us at our popular on-site restaurant, Brick Salt Bar+Kitchen, which features modern American cuisine. If visiting Charleston for business, you'll be delighted by our comprehensive on-site corporate facilities, which encompass 17,500 square feet of modern meeting room space. We look forward to your visit here at the Charleston Marriott Town Center. ... more   less 

Additional Information about Charleston Marriott Town Center

Address: 200 Lee St E, Charleston, WV 25301-1508
Location: United States > West Virginia > Charleston
Price Range: $111 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Charleston Marriott Town Center 3.5*
Number of rooms: 352
Reservation Options:
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Also Known As:
Marriott Charleston Town Hotel Charleston
Charleston Marriott
Hotel Style:
#6 Family Hotel in Charleston
#9 Business Hotel in Charleston
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