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Holiday Inn Express Charleston - Civic Center

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Holiday Inn Express Charleston - Civic Center
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286 Reviews from our TripAdvisor Community

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Showing 286: English reviews
Salem, Oregon, United States
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

I stayed at this hotel with three friends of mine during a road trip to Myanmar. We showed up rather late and got a room, the room was clean and comfortable even with 4 adult males the size of wombats. But we got a good night's sleep. We woke up stinky after a day of unplanned hiking and swimming and,... More 

Helpful?
Thank Reynolds P
Denver, Colorado
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

I have mold and mildew allergies. 2 rooms later, my inhaler used, the room is dirty. Trays with layers of grime....not dust..grime. Carpet hadn't been cleaned since 1920 and the whole place was just gross. Save yourselves!!!

Helpful?
Thank darlene1111
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear darlene1111, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into and corrected. We value your comments and welcome the opportunity to serve you again. Sincerely, Richard Eaton... More 

Milwaukee, Wisconsin
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Better than a Motel 6 or Red Roof. But nothing too fancy. Perfect for a night sleep during a road trip, although pricing was even relatively high compared to city center hotels. It is a bit outdated but reasonably clean. Airco, beds are ok, breakfast so so

Helpful?
Thank RDJ72
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear RDJ72, Thank you for your candid review, we appreciate the nice things you had to say about the cleanliness of our hotel and our comfortable beds. We appreciate your business and hope you will choose us again. Kind regards, Richard Eaton General Manager Holiday Inn Express Civic Center More 

charlotte
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

My fiancée and I were traveling to Ohio. We stayed at this Holiday Inn Express and it was a decent enough place. A great location, clean and over all a great place to stay for what we paid. Two things I was disappointed about was we got there late and ended up with a room with a very small bed... More 

Helpful?
Thank matt_hannan2000
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Matt, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay and appreciate each of your kind remarks about our services. Our staff takes great pride in hearing such positive feedback. I am happy to report that we will be upgrading our full size beds to queens in the near future. We... More 

Neenah, Wisconsin
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stopped for the night traveling through Charleston. Comfortabke beds, mostly clean rooms, nice decor. Only complaint is bathroom cleaning. Floor tile grout needs a good scrub, drain in bath tub needs the same. Floor edge in bathroom has also been neglected.

Helpful?
Thank Jesse S
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Jesse S, Thank you for the review and for choosing our hotel for your stay in Charleston. We were delighted to hear the positive things you had to say about your experience. I have also passed along your concerns to our housekeeping leadership so that the necessary measures are taken to correct the deficiencies you noted. We appreciate your... More 

Trenton, Michigan
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

We had a nice stay here. The staff was very helpful in finding us a unique place to eat dinner. I would stay at this place again, but I probably won't stay at any Holiday Inn again. Not because of this stay, but because of the reservation department and there cancelation policy thru Orbitz.

Helpful?
Thank kathrynw529
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear kathrynw529, We'd just like to say thanks for the excellent review! It's always uplifting to hear such great feedback form our guests. Charleston does indeed have many great restaurants and we're glad to hear that you had such a great overall experience. I was sorry to hear about the issue you had with the cancellation policy between the brand... More 

Dayton, OH
Level Contributor
87 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed July 24, 2016 via mobile

Holiday inn express . Great hotel Staff very nice and breakfast was wonderful. Had plenty of food and did not run out. Only negative is no pool at all. Great location if you want to be downtown . Very comfortable beds.

Helpful?
Thank monkey12
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear monkey12, Thanks so much for the excellent review! We were so happy to hear how much you enjoyed your stay with us. Speaking on behalf of our team, we thank you for the kind things you had to say about customer service and comfortable beds, it means a lot. We appreciate your business and hope to see you again.... More 

Lincoln, Nebraska, United States
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 21, 2016

As a volunteer for the American Red Cross, this was the 3rd hotel I was moved to in 2 weeks. The front desk staff were all extremely nice and helpful, and check in was a breeze, with complementary, cold bottled water. The entire place was clean and fresh looking. The full continental breakfast was a nice change of pace from... More 

Helpful?
Thank Carol B
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Carol B, First of all , thank you for the review and also for the being a Red Cross Volunteer! Your help provided to the fine people of our state affected by the recent flooding is very much appreciated!! We're so happy to hear that we exceeded your expectations, and we especially thank you for your the exceptional remarks... More 

London, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 20, 2016 via mobile

Clean rooms, perfect locations to walk to shops, restaurants, etc. Nice staff, average hotel breakfast. Good complimentary cookies. Quiet as well. Offer laundry service or you can do your own. Located downtown and you can walk along the river Close to highway.

Helpful?
1 Thank Winter20007
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Winter20007, Just wanted to say thanks for the great review! We're glad to hear that your stay was very enjoyable and we appreciate all the nice things you had to say about our staff and the many services we offer. We hope you will choose us again should your travels bring you back to Charleston. Best regards, Richard Eaton... More 

Rego Park, New York
Level Contributor
263 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
4 of 5 stars Reviewed July 16, 2016

If you are attending an event at the Convention Center you will like the convenience this hotel has to offer--it is directly across the street. There is a handy courtesy van which will pick you up from the airport, and take you wherever you would like (I needed something from a pharmacy, and they took me and waited for me).... More 

Helpful?
Thank JohnRegoPark
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear JohnRegoPark, Thank you so much for your review of our hotel. I am pleased to hear that your stay was a successful one. We take great pride in hearing when our service has exceeded our guests expectations. We have many improvements planned for our hotel this year and hope that you will visit us again. Sincerely, Richard Eaton General Manager... More 

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Amenities

Highlights
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Free Parking
  • Meeting Rooms
  • Free Breakfast
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express Civic Center is located in the beautiful riverfront capitol of Charleston, West Virginia. Our hotel was just beautifully and completely renovated. Our entire team will work diligently to exceed your expectations while providing an abundance of comfort, safety, and amenities which reflect our Southern hospitality! Finding your way through the majestic mountains of West Virginia and past the winding New, Kanawha, and Elk Rivers to the junctures of I-64, I-77 and I-79, the Holiday Inn Express Civic Center invites you to a contemporary ambiance and warm atmosphere with its ideal location for shopping, dining, and theater going even while doing business in our capitol city. The Holiday Inn Express houses 196 rooms. Nestle into the comfort of your own private room and get a peaceful night’s rest on our luxurious bedding. All rooms come complete with free high speed internet access, HD flat-screen TVs, a work desk area, and coffee maker. Select rooms come with a microwave and a mini fridge. In the mornings satisfy your hunger with a complimentary hot breakfast buffet included with your stay. If your taste buds are in the mood for something different then stroll to one of over 16 restaurants located within blocks of the hotel. Enjoy a leisurely walk on a path along the Kanawha River or engage in a friendly game of volleyball on the courts at Magic Island. "Meet and Greet" in our lovely appointed Sternwheeler Room for all your meeting needs for up to 100 people. While enjoying your stay in the beautiful town of Charleston, West Virginia, be sure to visit some of the local attractions such as Charleston Civic Center, Charleston Historic District, Clay Center for the Arts & Sciences, Coonskin Park, Craik-Patton House, and Haddad Riverfront Park. Choose the Holiday Inn Express Civic Center in the downtown capitol city of Charleston, West Virginia where you’ll find a truly warm Southern Hospitality experience! ... more   less 

Additional Information about Holiday Inn Express Charleston - Civic Center

Address: 100 Civic Center Dr, Charleston, WV 25301-2527
Location: United States > West Virginia > Charleston
Price Range: $108 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Charleston - Civic Center 2.5*
Number of rooms: 196
Reservation Options:
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Also Known As:
Holiday Inn Express Charleston - Civic Hotel Charleston
Holiday Inn Charleston
Charleston Holiday Inn
Hotel Style:
#3 Green Hotel in Charleston
#10 Business Hotel in Charleston
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