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Embassy Suites by Hilton Charleston

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Embassy Suites by Hilton Charleston
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914 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Charleston
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Showing 912: English reviews
Johnstown, United States
Reviewed 4 weeks ago

The staff is amazing and my family had a wonderful time!!This was our second time at this hotel because we had such a great time the visit prior! I would highly recommend the hotel to anyone! Thank you Embassy Suite!!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank V7912TCamyd
00gc, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for returning to the Embassy Suites by Hilton Charleston. It's our pleasure to read that we were able to provide you and your family an outstanding stay once again. We appreciate your recommendation and hope to see you again soon! Mark Cherry General Manager

Reviewed 4 weeks ago

Staff were friendly and helpful. The hotel was very nice and the room was very comfortable. You couldn't ask for a better location. It was across the street from the mall and the theater was a block up the street. There is parking in the parking garage for a $12 dollar overnight fee. I didn't think that was too much...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Kristin W
00gc, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Kristin, thank you for staying with us and for providing your feedback. We are thrilled that you loved our location and that our service and facilities were to your satisfaction! All of us at the Embassy Suites by Hilton Charleston look forward to seeing you again. Mark Cherry General Manager

Clarksburg WV
Reviewed March 20, 2017

I enjoyed my stay at embassy. The rooms and service were fine. I felt the hotel fee at over $330 per night with taxes and fees was a little steep in WV. It was by no means resort quality and I've paid far less for nicer rooms.

Review collected in partnership with Embassy Suites Hotels
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Thank darleneo308
00gc, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for choosing to stay at the Embassy Suites by Hilton Charleston. We are pleased our facilities as well as the services provided were up to your satisfaction. However, I am sorry you were disappointed in the cost of your stay. Please know we conduct competitive pricing analysis several times throughout the year. Our pricing is in line with...

Charleston, United States
Reviewed March 20, 2017

Everything was great, just needed better parking for vehicles over 7 feet tall. It was clean, comfortable and price was not too terribly high. I felt the couch bed was a little uncomfortable. Overall, we had a good time. Breakfast was great!

Review collected in partnership with Embassy Suites Hotels
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Thank 515feliciao
00gc, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for being our guest at the Embassy Suites by Hilton Charleston. It's good to know you enjoyed your time with us and that you were impressed with most aspects of our hotel. We also appreciate your observations and regret if any inconvenience was caused during your stay. It was a pleasure hosting you, and we hope to welcome...

LEWISBURG
Reviewed March 18, 2017

Very nice hotel. Quiet, clean suite. Excellent breakfast. Easy access to mall and dining. Very nice place to stay. Easy to find, just off the interstate. Downtown but felt safe. I will stay here again.

Review collected in partnership with Embassy Suites Hotels
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Thank Travelgal0909
00gc, General Manager at Embassy Suites by Hilton Charleston, responded to this review

We appreciate you being our guest, and are thrilled you had a great visit here at the Embassy Suites by Hilton Charleston. It's nice to know you were impressed with your well-appointed room and our location. Thanks for sharing your experience. We look forward to your next stay. Mark Cherry General Manager

Weirton, West Virginia
Reviewed March 16, 2017 via mobile

Stayed here for lodging during a WVSSAC state tournament event for High school basketball. We had a corner room (615). Bed is comfortable- room is very spacious. Big shower. We stayed at the Marriott the night before- had no sound issues but the beds there were horrible. This hotel, however, has VERY thin walls and even with a corner room-...

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Helpful?
Thank Tamara G
00gc, Manager at Embassy Suites by Hilton Charleston, responded to this review

Our thanks for reviewing your stay at the Embassy Suites by Hilton Charleston. We are pleased to know our location was perfect for your visit. However, I regret the inconvenience caused due to noise issue. On your future visit, we would be very appreciative if you would alert the front desk when any issues arise. Thank you for your recommendation,...

Charleston, West Virginia
Reviewed March 16, 2017

The man checking us in was a little unprofessional. He was looking for someone and I heard him say under his breath, "I hate him". You don't say things like that in front of guests/customers etc. The hotel was set up motel style but inside. All rooms surround the lobby, so it was pretty noisy. There was a Keurig in...

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Helpful?
Thank Amber W
00gc, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Dear Amber C, thank you for providing your feedback and for being our guest. Clearly we were not up to our hotel or brand standards on your stay, so please accept our apologies for the dirty guest bathroom. We have shared your comments with housekeeping to remind them to be sure to triple check our rooms before making them available...

Reviewed March 14, 2017

Enjoyed our Legislative meeting here recently as the staff prepared wonderful snacks but the TV for the basketball game was a little too small. The wait staff was very attentive and the meeting space was sufficient for our needs.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Jeffrey F
00gc, Manager at Embassy Suites by Hilton Charleston, responded to this review

Jeffrey, thank you for hosting your Legislative meeting with us and for sharing your experience. We're thrilled to read that you loved our staff’s hospitality and that our meeting facilities were adequate for your needs. All of us at Embassy Suites by Hilton Charleston, hope to serve you and your group again in the near future! Sincerely, Mark Cherry General...

Reviewed March 12, 2017 via mobile

The hotel was very nice. The rooms were big and they were really pretty. The breakfast food was alright. But everything else was spectacular and great. They also have a good pool and whirlpool. I would go back again.

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Helpful?
Thank Jason G
00gc, Manager at Embassy Suites by Hilton Charleston, responded to this review

We appreciate you being our guest at the Embassy Suites by Hilton Charleston. It’s our pleasure knowing you loved your spacious room and the excellent facilities we offer. Thank you for staying with us during your business visit, and we look forward to welcoming you back soon. Mark Cherry General Manager

Weston, WV, United States
Reviewed March 9, 2017

Check-in and out was a breeze; staff exceptionally helpful, courteous, and friendly. Suite was big, clean, modern. Beds excellent. Towels awesome. Nice extras such as a social setup in lobby where there is finger foods and beverages for 2 hrs in the evening. Great to relax after been in seminars and meetings all day. Good restaurants and the mall within...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank janetf51
00gc, Manager at Embassy Suites by Hilton Charleston, responded to this review

Brianna, thank you for sharing your wonderful experience. We work hard to deliver a great experience for all of our guests so we celebrate reviews such as yours. We're delighted you loved the Embassy Suites by Hilton Charleston, and we hope you will stay with us again the next time you are in the area. Mark Cherry General Manager

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Breakfast included
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more   less 

Additional Information about Embassy Suites by Hilton Charleston

Address: 300 Court St, Charleston, WV 25301-1607
Location: United States > West Virginia > Charleston
Price Range: $151 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Charleston 3*
Number of rooms: 253
Reservation Options:
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Also Known As:
Embassy Suites Charleston
Charleston Embassy Suites
Hotel Style:
#2 Green Hotel in Charleston
#4 Business Hotel in Charleston
#9 Family Hotel in Charleston
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton Charleston staff and other travelers.
9 questions
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Holland, Michigan
2 months ago
Holland, Michigan
Canandaigua, New York
over a year ago

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Questions? Get answers from Embassy Suites by Hilton Charleston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“seek out a corner room...they are larger with more room to stretch out”
S7091GNmarkm, Feb 14, 2017 | Read review
“All of the rooms are suites. They all have ample room and small refrigerator and microwave.”
2CtheWRLD, Jan 2, 2017 | Read review
“Check-in online on day of arrival and you can pick your own room.”
threesperfect, Dec 30, 2016 | Read review
“If you are a Hilton Honors member you have good chance to pre-pick your room.”
E6966PMkarent, Dec 14, 2016 | Read review
“Corner rooms are a bit quieter as it's an atrium design.”
RobertZ519, Dec 13, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question