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Embassy Suites by Hilton Charleston

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Embassy Suites by Hilton Charleston
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760 Reviews from our TripAdvisor Community

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Showing 758: English reviews
delaware
Level Contributor
134 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

After staying at mid-range hotels, decided to upgrade for three nights. Upon walking in the two-room configuration, I knew I had made the right decision. Room and bed were comfortable. It was the cocktail hour and made-to-breakfast omelets that pushed this property over the top for me. Parking was somewhat reasonable at $12 compared to other urban centers. The fitness... More 

Helpful?
Thank bahiadreaming
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you so much for posting many wonderful comments about the Embassy Suites by Hilton Charleston. We are delighted to read that you thoroughly enjoyed the comfort of your two bedroom suite and especially enjoyed our complimentary features. Our goal is to provide our guests with an exceptional and memorable stay, and we are so glad you enjoyed your visit... More 

Charleston, West Virginia
1 review
3 of 5 stars Reviewed 4 days ago NEW

This Embassy Suites has a cleanliness deficiency. Dishes and silverware for breakfast and evening reception are often dirty. Rooms are not cleaned well by daily housekeeping. Staff is quite friendly, but does not balance out negatives. Members of my group gave much higher praise to neighboring Marriot.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank michaelpD2522GS
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for providing your constructive feedback about your recent stay while on business. We take pride in our cleanliness and attention to detail, but clearly, we were not up to our hotel or brand standards during your visit. I apologize that our housekeeping team missed a step somewhere in their inspection procedure and for the inconvenience it caused to... More 

Reidsville, North Carolina
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Very clean and comfortable beds and room. It is what you expect from an embassy suites. Breakfast was very good. Staff was very helpful and friendly. Couldn't ask for a better hotel stay on our way through town. Would stay again if we travel through

Helpful?
Thank wfdeacon
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

We are thrilled you had a great stay with your family recently at our hotel, and that you enjoyed your immaculate accommodation and got a great night’s sleep. We are happy to read that you relished our breakfast offerings and liked the service from our dedicated team. On behalf of our entire staff here at the Embassy Suites by Hilton... More 

Cleveland, United States
5 of 5 stars Reviewed 4 days ago NEW

Overall I had a very enjoyable experience at Embassy Suites in Charleston, WVA. If this is typical of what to expect at other Embassy Suites around the country, I will not hesitate to use their facilities again.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank James H
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

We appreciate you being our guest recently, and we are thrilled you had a comfortable visit here at the Embassy Suites by Hilton Charleston. We are grateful for the nice feedback about the facilities and amenities we provide. Thanks again, and we look forward to welcoming you back the next time you are in Charleston! Mark Cherry General Manager More 

Summerville, SC, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Embassy Suites gives you a bang for your buck. Their accommodations and services are 5 Star in my book. Embassy Suites makes travel enjoyable with affordable rates. I found my accommodations to be clean and quite. These things were important to me and I was not disappointed in choosing Embassy Suites. I highly recommend Embassy Suites to both single persons... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Betty V
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for the wonderful comments about your stay at the Embassy Suites by Hilton Charleston. We are so thrilled that you loved the great value we offer for the price, our courteous service and your well-kept accommodation as well. We truly appreciate you recommending us online, and look forward to your next stay with us soon. Sincerely, Mark Cherry... More 

Buffalo
Level Contributor
140 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This is a very comfortable hotel situated in downtown Charleston. The evening manager's reception is pleasant and changes each night. The made to order breakfast is very good. The public spaces are bright and airy and the rooms are large enough for several people to sit around and enjoy conversation. The only negative was that there is a $12/per night... More 

Helpful?
Thank BuffaloTravluvr
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to post a review regarding your recent stay at the Embassy Suites by Hilton Charleston while attending a reunion. We are delighted to read that you enjoyed our downtown location, and that you were able to take advantage of our made to order breakfast as well as Manager’s reception. We are also happy that... More 

Colfax, North Carolina
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Stayed for business, hotel is typical Embassy. Some areas are in need of renovation, although acceptable. Bfast is a good value with lots of options. Rooms are typical Embassy Suites, lots of room. In a nice area of town, across street from shopping and an Outback... so the location is good for a visit. Easy access to Interstate. Would suggest... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lsc go
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for the great feedback about your recent stay at the Embassy Suites by Hilton Charleston while on business! We are happy to hear our downtown location with easy access to the interstate and other local attractions worked out so well for you. We are also glad that you liked our service and breakfast offerings which you found is... More 

charlotte, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Stayed one night for the family vacation and it was the best hotel we stayed at. Clean and large room with the breakfast and pool was perfect for our needs. I would come back again on our next trip. Did not get to reception but did see it and it looked like a great deal. Room service was an unexpected... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Carl S
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you so much for sharing your great experience online. We are thrilled to read your fabulous comments about our hotel, and are glad that we exceeded your expectations in regard to our facilities and accommodations. Our goal is to provide our guests with an exceptional and memorable stay, and we are so glad we did just that. We look... More 

Forest Hills, Kentucky
1 review
5 of 5 stars Reviewed 1 week ago

We stayed at Embassy Suites in Charleston, WV the night before we flew out to Florida. The location is perfect for shopping and dining. We were able to leave our vehicle parked there. The Staff was very courteous and Suttle Service was wonderful.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 425francess
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for the great feedback regarding your recent visit to the Embassy Suites by Hilton Charleston! We are happy to hear our downtown location within walking distance to Charleston Town Center Mall and other local attractions worked out so well for you. We are also delighted to read that you enjoyed our Park & Fly facility and the hospitality... More 

Raleigh, North Carolina, United States
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

The room was VERY dated. I remember the EXACT same color scheme and bed covers when Embassy Suites first opened. Not for the business traveler at all. No work chair, just dated wooden ones. When I made my reservation on line it was less than $200 per night with no penalties (something I always check as a business traveler). At... More 

Helpful?
1 Thank Steve G
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for choosing to stay at our hotel. Please accept my sincere apologies regarding your unpleasant experience at check in. We truly appreciate your honest feedback so we can learn from it and make appropriate corrections. Please let me know if I can be of any further assistance. I also want to thank you for bringing to my attention... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more   less 

Additional Information about Embassy Suites by Hilton Charleston

Address: 300 Court St, Charleston, WV 25301-1607
Location: United States > West Virginia > Charleston
Price Range: $143 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Charleston 3*
Number of rooms: 253
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Priceline, Hotels.com, Booking.com, Expedia, Travelocity, Hotwire, TripOnline SA, Odigeo and Orbitz so you can book your Embassy Suites by Hilton Charleston reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Charleston
Charleston Embassy Suites
Hotel Style:
#1 Green Hotel in Charleston
#4 Business Hotel in Charleston
#9 Family Hotel in Charleston
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