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Embassy Suites by Hilton Charleston

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Embassy Suites by Hilton Charleston
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791 Reviews from our TripAdvisor Community

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Showing 789: English reviews
Camp Hill, Pennsylvania
1 review
3 of 5 stars Reviewed 2 days ago NEW

Not very clean. Convenient. Friendly staff. Breakfast was very good. Lots of chlorine in the hot tub. My eyes were killing me after being in there. Nice evening reception. Friendly bartender. Good food at the wedding reception that we attended.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank deborahbD3907AF
Princeton
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The best place to stay in charleston wv. The location, staff and accommodations are perfect. The hotel has a great pool,and hot tub, with an excellent workout room. Everyone enjoys the evening free reception and complimentary breakfast with made to order omelette.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank C B
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

We enjoyed having you as our guest here at the Embassy Suites by Hilton Charleston, and we are delighted you had an exceptional stay! We also appreciate your nice comments regarding our welcoming associates, convenient location and facilities as well as amenities. The entire staff hopes to have you as our guest again the next time you are in the... More 

Katy, United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

10 years ago this hotel stood out for being better than the rest in Charleston. Now it stands out for poor service, poor quality, and poor condition. Failed to make our room by 4PM, 4X until we called the front desk each day. Failed to repair an exploding lamp within a day. Entered our room and left it open with... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Gary G
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for your review. We are so sorry to hear your stay with us was disappointing. Our highest priority is to make sure you receive outstanding accommodations and service, and I am truly sorry we failed to do this during your visit. Adjustments are being made to our procedures so we don't repeat these mistakes in future. Thank you... More 

1 review
5 of 5 stars Reviewed 1 week ago

Always enjoy staying at an Embassy Suites hotel. The amenities offered are quite nice. Had a quiet and restful sleep as the pillows were fluffy and the bed was soooo comfortable. Will stay here again if I'm in town.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Z6583SWkarenh
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

We are thrilled you had a great stay and your room provided you with all the comforts of your home. On behalf of our entire staff at the Embassy Suites by Hilton Charleston, thanks for your feedback. We look forward to seeing you and your family the next time you are in the Charleston, WV area. Mark Cherry General Manager More 

Fayetteville, United States
1 review
5 of 5 stars Reviewed 1 week ago

Everyone appeared to be genuinely concerned about our comfort. My husband and I commented on this several times. The ambiance of the hotel caught my attention immediately. The fact that it right across the street from a mall makes it even more inviting. One always seems to forget something and the convenience of having stores at your beck and call... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Julia G
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

Our sincere thanks for taking the time to review your business visit to the Embassy Suites by Hilton Charleston. I am happy to read that our location was perfect for your needs and you enjoyed our excellent service. We are fortunate to have a team that understands the true meaning of hospitality and simply wants you to have the best... More 

Dayton
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my first time staying at the Embassy Suites and it was a wonderful experience. The room had a King Size bed, a sitting area, refrigerator, microwave, etc. The room was very clean and had all the normal amenities. There was a complimentary breakfast which was very good and they did not run out of food like some hotels.... More 

Helpful?
Thank 655trum
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

We are so glad that the level of service and our spotless facilities made your first visit to our hotel an enjoyable one. Whatever needs you have, we are here to assist and make your stay as successful as possible, so reviews like yours make all of our efforts worthwhile! We appreciate your business, and look forward to serving you... More 

Novi, Michigan
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Only thing that was nice about is location and staff. Heart of Charleston downtown. Breakfast was clumsy.. The patatos French toast were pretty bad.. Not a Hilton quality. Beds that would just sink in. Max one person can sleep in one bed.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank foodiecooler
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for staying with us and for you review. On behalf of our entire management team, we apologize for your disappointment with our breakfast service and the comfort of your guest room bed. Your feedback has been shared with the appropriate individuals in our organization. In the meantime, we are happy to hear how friendly our staff treated you... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Great brand, great stay, the room was very spacious and leisurely. Very friendly staff even the people I passed in the hall wished me a good day. Didn't make it to the breakfast in the morning but it looked good too!

Helpful?
Thank Stephen W
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

On behalf of the entire staff at Embassy Suites by Hilton Charleston, we appreciate you choosing our hotel for your stay, and for the wonderful review! Our staff loves taking care of their guests, so they will be pleased to read your comments. It is also nice to read that you were pleased with your accommodation. We value your business... More 

A TripAdvisor Member
2 of 5 stars Reviewed 2 weeks ago via mobile

Tired, wreaking of smoke even though 'non-smoking' hotel. About the best I can say is that it is close to the freeway and we escaped as early as possible. I didn't even want to take a shower, just wanted to leave. I have to believe there are better choices.

Helpful?
Thank A TripAdvisor Member
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

We apologize for the disappointing stay you had with us because of the smell of cigarette smoke. Our team strives to make sure each guest has a pleasant stay, and we are sorry we missed the mark. We appreciate you sharing details so we can take steps to correct this issue in the future. Please consider staying with us again... More 

Belmont, Ohio
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here with a few hundred soccer players for a regional tournament. We thought the staff handled the large group really well. The only negative was everyone trying to check-in at the same time because there is not enough parking and that was pretty chaotic. The way it is set-up with the rooms around the open dining area creates a... More 

Helpful?
Thank MsKathyS
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

On behalf of the entire staff at Embassy Suites by Hilton Charleston, we appreciate you choosing our hotel for your stay, and for the kind review! Our staff loves taking care of their guests, so they will be pleased to read your comments. However, we apologize for any inconvenience you experienced during your stay. It is nice to read that... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Breakfast
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more   less 

Additional Information about Embassy Suites by Hilton Charleston

Address: 300 Court St, Charleston, WV 25301-1607
Location: United States > West Virginia > Charleston
Price Range: $150 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Charleston 3*
Number of rooms: 253
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Expedia, Booking.com, Travelocity, Hotels.com, Priceline, Odigeo, Orbitz and Hotwire so you can book your Embassy Suites by Hilton Charleston reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Charleston
Charleston Embassy Suites
Hotel Style:
#1 Green Hotel in Charleston
#4 Business Hotel in Charleston
#9 Family Hotel in Charleston
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