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Embassy Suites by Hilton Charleston

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GreenLeadersBronze level
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300 Court St, Charleston, WV 25301
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Embassy Suites by Hilton Charleston
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610 Reviews from our TripAdvisor Community

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Toronto, Canada
Level Contributor
18 reviews
8 hotel reviews
4 of 5 stars Reviewed yesterday NEW via mobile

This is an excellent property for families especially as an overnight stay in transit. Usual spacious suites with what you need, great pool and whirlpool to get the kids tired out for the next leg. Breakfast was good and great staff check in to check out.

Helpful?
Thank Joash K
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed here for a convention and it was really good, just like every year. Excellent breakfast, spacious room, good meeting facilities. Try to stay above the fourth floor as it is much quieter the farther up you go. It's also very conveniently located.

Helpful?
Thank Paul E
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for staying with us and sharing your wonderful experience. We enjoyed having you as our guest and we are delighted you had an exceptional stay! We appreciate your loyalty to Embassy Suites by Hilton Charleston! Thanks for the nice comments, and our entire staff looks forward to welcoming you back again soon! Mark Cherry General Manager More 

Follansbee, WV, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

I have never had a bad experience here. I have attended conferences for 15 years at this hotel. The hotel is always clean and friendly. Of course, it helps to be so close to the mall for shopping in my spare time between meetings.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Laura B
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

It is so nice to hear you had another great stay with us, and we appreciate your loyalty towards Embassy Suites by Hilton Charleston! There is nothing more satisfying for us than to read that we have earned a guest’s repeat business. We are delighted to hear that you enjoyed our immaculate property and helpful associates. Thank you for the... More 

Oak Hill, WV, United States
1 review
4 of 5 stars Reviewed 1 week ago

Good accommodations, rooms are getting a little dated but well kept, very good breakfast bar with cook available for special order eggs and omelets, great location with easy walking to restaurants and shopping. Hotel Restaurant is also good.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank John T
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for choosing to stay with us at the Embassy Suites by Hilton Charleston while on a business trip. We are glad you loved your well-maintained accommodation, our convenient location and the breakfast buffet. We appreciate your feedback, and I have shared your concern regarding our guest rooms with the appropriate individuals in our organization. Thank you for your... More 

Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Very spacious, luxurious rooms. Very limited parking in their lot which was completely obstructed & bisected by a college team motorcoach. $12 to park in garage right next door. There is a second loading/parking area on the side street to the right of the main entrance if you are in parking lot facing front of bldg.

Helpful?
Thank Tony F
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for your review about our hotel! We are glad you found your accommodations both spacious and relaxing. Experiencing a comfortable and relaxing stay is what the Embassy Suites by Hilton Charleston is all about. However, we are sorry for the issues you encountered with our parking facility and the inconvenience it caused. Thank you again for your feedback,... More 

Maxwelton, United States
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

The hotel is nice as is the one gentleman (sorry, didn't get the name) that was on duty that night, however due to weather, they could not shuttle us from the airport. The city was under a State of Emergency, so we understand this. Thank goodness for the kindness of a stranger we met on the plane who drove us... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Patricia M
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for choosing to stay at our hotel. Please accept my sincere apologies regarding your unpleasant experience. We truly appreciate your honest feedback so we can learn from it and make appropriate corrections. You can be assured we have already take proper action in each of our departments to make changes for the better. We appreciate your business and... More 

Columbus OH, United States
1 review
4 of 5 stars Reviewed 1 week ago

Quickly reserved thru mobile website. They held room and made extending stay a night very easy. Since we were stuck was great to have extra space. The hotel housed staff overnight as well so there was plenty of help. I don't think the manager left the property all weekend! Wonderful full breaskfast and nice to socialize at evening happ hour

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Patricia C
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for staying with us at the Embassy Suites by Hilton Charleston and for providing your feedback. We are glad you loved your accommodation, our outstanding guest service and the delicious breakfast we served. We are also happy you were able to take advantage of our complimentary evening reception with drinks and snacks. We appreciate your business and look... More 

cleveland, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Come to Charleston quite often on business. This hotel has improved by leaps and bounds in the areas of staff and customer service. One of the best Hilton hotel experiences I have ever had. The room was spotless and the complimentary breakfast was just what a weary traveler needed.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Dwayne S
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

On behalf of the entire team here at the Embassy Suites by Hilton Charleston, I am so pleased you found our staff welcoming and enjoyed the exceptional service. We appreciate you for complimenting our breakfast buffet and your accommodation. I will share your gracious words to the entire team. Thanks again for your feedback, and we hope you will stay... More 

Louisville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff, room, evening reception, hot tub/indoor pool, breakfast were amazing!!! The restaurant's speed on delivering items needs to improve, but we have high expectations on customer service. The hotel overall was fantastic and I will most certainly be back!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Erin L
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Erin, thank you for taking the time to share your experience at the Embassy Suites by Hilton Charleston. It's great to hear you had a wonderful stay and that you were able to take advantage of some of our amenities like the breakfast, complimentary evening reception and indoor pool as noted in the review. Our goal is to provide our... More 

BRISTOL, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The Embassy Suites in Charleston provides a secure, relaxed, home style, place to stay. The room was clean and comfortable and the food and drinks were excellent. It's location, beside the mall, provided us with a place to shop and additional dining choices. Additionally, it's location provided easy access to the freeway for arrival and departure.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Curtis S
ManagerX1, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for being our guest at the Embassy Suites by Hilton Charleston. It is nice to hear that you found your accommodation both relaxing and comfortable, and that we were able to make you feel right at home. Your compliment about the convenience of our location was a pleasure to read, and we are glad that you relished the... More 

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