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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 07/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hillbrook Inn
Updated 07/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Discover an unforgettable West Virginia Inn and Restaurant in lovely Charles Town. We were just named in the Top 10 B&B's in the US! Our fantastic Select Registry property is an historic country estate with beautiful gardens on 17 wooded acres. Relax in a romantic suite with comfy beds, whirlpool tubs & fireplaces. Experience the gracious service and award winning dining at our secluded inn that makes us stand apart from any property in Harper's Ferry.
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4490 Summit Point Rd, Charles Town, WV 25414-4682
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I purposely waited a few weeks past our stay to put some perspective in the review. It didn't help. The staff are very nice. But aren't they supposed to be? Unfortunately, this is the only thing good about this place. At first glance, the Inn and grounds look beautiful. But there were holes in the floor of the common area, some covered by rugs. Stairs are everywhere, narrow and steep. We stayed in the Lookout room. Aptly named. With so many gables, every time you moved you had better "Lookout!" or you're going to bump your head. Don't stay here if you're taller than 5'4". Even the doorway had the upper right corner cut off. The room was not charming or comfortable in any way. Decor was shabby. The a/c unit was noisy and didn't work well. Nowhere to put anything except a tiny armoire. One small bar of soap (we did get more when requested). The bathroom toiletries are outdone by Motel 6. The shower has an overhead rain-type fixture. Ladies, bring your own shower cap because none was provided and none was to be had. The breakfast was pathetic. The first day we were served a yogurt and granola parfait only rivaled by Starbucks. Second course was a tiny slice of a quiche with two strips of bacon laid across the top. Better plating is done in cheesy diners. Not a piece of toast or a muffin or any other kind of baked goods accompanied breakfast. We later asked the concierge about this. She spoke with reverence about Chef's choices for breakfast like she was Micheline 3-star but assured us we can ask for toast. The next day we asked for toast to accompany our very ordinary scrambled eggs and sausage. A look of sheer terror crossed the face of our server. She mumbled something about Chef when she left. We did get toast-two slices of skinny-sliced ordinary whole wheat bread. At our third (very ordinary and boring) breakfast we again requested toast, for myself and wife, and some jam. When the terrified server returned, she had a plateful of many slices of toast. They were stale! Horrible! We did eat dinner one night at the Inn. It was 4 courses prix fixe @ $85/person.The menu choices are extremely limited. Our server, although very sweet, was poorly trained to serve guests at an expensive dinner. I don't appreciate an arm in front of my face to serve another guest, especially when two steps would have put the server directly behind the other guest. And, of course, a request for an additional piece of bread induced terror. The meal was good but definitely not worth the cost. Do yourself a favor and eat dinner at the Thai restaurant in town. Tastier food at 20% of the price. We arrived during a power outage and the Inn arranged for us to stay at the Hilton Home2Suites. The power then came back on and we returned to the Inn. I wish we hadn't. Hillbrook Inn is a fraud and a rip-off.…
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Date of stay: August 2021
Location
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Sleep Quality
Room Tip: DO NOT stay in the Lookout room.
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Property's Favorite Review
Came here on vacation. This is a very out of the way B&B but well worth it! It feels like a tucked away refuge from the overall city - great relaxing getaway! The grounds are very beautiful, and there's a resident goose lurking around the place. Excellent food and service - everyone here was at the top of their game and went the extra mile to be friendly! Perfect place to relax either outside or in the room! Will definitely be back here again!
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Date of stay: August 2019
Value
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Helpful
We decided to try this place as a small getaway for Labor Day weekend after not being able to go to our original destination and we stayed in the Tranquility Suite. The suite was beyond what we expected when we made the reservations and we absolutely loved our entire visit. We did the four course dinner our first night there and loved everything. Breakfast was also amazing. The chef really was top notch! Staff was friendly and attentive! We will be going back for sure!
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Date of stay: September 2021
Location
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Room Tip: Watch out for rooms that are off site from restaurant!
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Helpful
This Inn was overpriced. I honestly wish that we had stayed in an area hotel. The good things.. the grounds were pretty and spacious.. the flower beds and walk ways were messy and over grown with weeds. there was barely enough water pressure to brush your teeth or shower.. no coffee cups in the room, nothing in the mini fridge except two bottles of water. Breakfast was yogurt with granola.. and a congealed egg, but the waitress was nice but seemed overworked... I guess the disappointment lies in the fact that this is advertised and priced as " luxury".. and it's far from that.
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Date of stay: July 2021
Rooms
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Service
1 Helpful vote
Helpful
It didn't meet expectations, and there was a huge discrepancy between the prices and advertised service. I stayed here with my significant other expecting what they advertised: service and a spa-like getaway. Our stay was a huge letdown. Every time we interacted with staff, whether at the front desk or restaurant, it seemed as though we were intruding on their free time. Met with begrudging acceptance to do their job. For example, due to COVID, there was no cleaning service, which I understand. However, having someone stop in to straighten up is not too much to expect (while we're out of the room) for their prices and advertised experience. I understand keeping everyone safe is a priority, but when we requested fresh towels and toiletries, they were left in a bag outside our room and filled with cicadas. Another example is the service at the restaurant. For both breakfast and dinner, for what we paid, the staff were not up to par. Making changes to what was served for breakfast seemed like such a hassle for them. Leading me to believe that it was all pre-made breakfasts (and for the price is disproportionate). At dinner, the waiter was unsure what cocktails were available, failed to clear dirty multiple dishes/cups after we were finished with a course (it started piling up), and we waited for almost 40 minutes before we could order. The landscape and grounds were beautiful. The firepit was lovely (after some coaxing for the staff to set it up/light it and provide their advertised s'mores kits). The food at dinner was fantastic but paying $30 for a breakfast of yogurt and orange juice concentrate was disappointing).…
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Date of stay: June 2021
Rooms
Cleanliness
Service
1 Helpful vote
Helpful
Response from , Owner at Hillbrook Inn
Responded Jun 17, 2021
Thank you so much for your very thorough review. We are so sorry to hear that you didn't enjoy your stay with us. Our staff will be made aware of this information in hopes that our future guests do not have the same experience. Our goal is to make our guests feel welcome and comfortable and we apologize for not delivering the top notch service for which we are known. We have had to change the way we do things due to covid, but very soon will be offering our in-room cleaning services again. As far as the cicadas, we can hardly wait to bid them adieu and apologize that they got into your bag. In reference to our dining staff, we do have several new servers who are still in training and we apologize if your service was not up to par. Our breakfast chef makes breakfast fresh each morning all while catering to any dietary restrictions. We also do not charge for breakfast as it is included in the price of your room. We hope that you will come back to visit us again in the future so that we can show you the true Hillbrook Inn & Spa experience.
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LOCATION
United StatesWest VirginiaCharles Town
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Claim Your Listing Frequently Asked Questions about Hillbrook Inn
Which popular attractions are close to Hillbrook Inn?
Nearby attractions include Cascade Falls (1.0 miles), Paddy's Irish Pub, Charles Town (4.7 miles), and Old Opera House Theatre Company (4.8 miles).
What are some of the property amenities at Hillbrook Inn?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hillbrook Inn?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hillbrook Inn?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hillbrook Inn?
Conveniently located restaurants include Redbook Restaurant, John's Family Restaurant, and Abolitionist Ale Works.
Are pets allowed at Hillbrook Inn?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Hillbrook Inn?
Many travelers enjoy visiting Beallair (3.9 miles).
Is Hillbrook Inn accessible?
Yes, it offers reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.