Great location with restaurants and mall, very convenient. I enjoyed my stay with my little one so I would recommend this hotel to families with kids. The staffs are friendly. The hotel is quite new, good room size.
Hotel had all the amenities we were looking for. The heated indoor pool was great for the kids. All staff we came across were super friendly. Food was amazing and the dessert was particularly amazing. Beds were comfortable and rooms were well cared for.
I’m not sure if this hotel has had a management change since my last visit here, but a lot has changed and not for the better. Check in staff takes 20 mins to make a reservation, you can’t understand the people working the front desk. There no longer is a hotel shuttle to and from the SEA airport, the bed and pillows were uncomfortable and itchy. The coffee shop in the lobby had closed its gates in front of our face cause the lady working said she had a family emergency. So we asked the restaurant on the other side of the hotel and she said she can’t make a coffee. The staff is rude! STAY AWAY!
Hotel room was nice we only stayed one night , but the worst part about this hotel is we were checking and they told us our room number and room key we went up and once we opened the door it was someone else's room another family was already in their ! That was so bad and the management didn't even offer a apology to the family , that scare's me knowing that could even happen to me
Check-in involved a disorganized 25 minute line with one person doing check-ins, and the other one completely failing to do any check-ins and continuously distracting the first guy. Rooms are like a high end mental institution. Sensors EVERYWHERE in this room - Like Skynet. There were FOUR visible ceiling mounted motion sensors in my "suite". Very visible because every ceiling except the first floor is only 8 feet high. I can touch the ceiling everywhere in the hotel, very claustrophobic. Flooring was an awful cheap faux wood floor that they use because you can basically hose it down. Room was not the cleanest and employees were usually distracted by their cell phones. The worst thing had to be the curtains which lets a ton of light in the morning - Yes I'm a traveling farmer and I want to wake up with the sun!! Ever heard of blackout curtains? Food was pretty mediocre and they refuse to use the sound system in the restaurant. They use a bluetooth speaker which makes it super loud next to the speaker. I get it Seattle is expensive in the Summer but I still felt like I paid $300/nt to stay at a poorly run Holiday Inn Express.…
Nice hotel and room but not worth the price. Couldn’t understand front desk staff and repeatedly had to ask them to repeat themselves. Who really needs a bathrobe and a scale that registers in kilos? Other hotels in the area with slightly (not significantly) lower prices provide breakfast and parking.
Horrible customer service! Stayed here 2 nights this past weekend for a class reunion.. for a 4 star hotel the room was Not tidied up the next day(beds not made, towels not refreshed, waste baskets not emptied, coffee pods not replenished)..The front desk stated they do not freshen rooms!!! If I had known that, we would have booked elsewhere for the $600. NEVER again at this hotel. On another note, the restaurant food was delicious , the wait help very friendly, and the coffee bar Lady was very helpful and friendly--- would give them 5 stars
This hotel was a good alternative to an airport hotel. I really liked the modern, minimalist vibe. There was no airport shuttle and the hotel parking was a bit confusing at first. It would have helped if they had complimentary bottled water in the room. It didn’t help that the vending machine didn’t have any water. Would consider staying in this hotel again.
My husband and I stayed at the hotel for one night before flying out of Seattle. It was really nice. The rooms were a great size and super clean. The beds were comfy. The staff was hugely helpful. We found everything about this space a pleasant surprise. We would stay again in a heartbeat. We also liked the coffee shop downstairs. And, my husband loved that there nice beers at the bar.
The hotel is an amazing accommodation. The food, the staff, everything about this hotel is great, 10/10 experience. The room was clean and the beds where comfy, the staff was friendly and more than happy to help and the food is awesome!