Hotel Murano
1320 Broadway, Tacoma, WA 98402-3411
Enter dates to see prices
Full view
View all photos (1,006)1,006
360
Panoramas (11) 
Videos (2)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
View prices for your travel dates
Hotel direct offer!Member Exclusive Rate
About
#2 of 30 hotels in Tacoma
Location
4.6
Cleanliness
4.6
Service
4.4
Value
4.1
Travelers' Choice
Welcome to Hotel Murano, a boutique downtown Tacoma hotel located adjacent to the Tacoma Convention Center and steps from the city’s best museums and restaurants. Tacoma is the epicenter of the American glass art movement and, honoring that heritage, Hotel Murano pairs luxurious guestrooms and well-appointed event space with a museum worthy collection of glass art from around the globe. Hotel Murano is conveniently located in the heart of Tacoma attractions, including Chambers Bay, site of the 2015 US Open and just minutes from downtown Seattle. With a world-class art collection, delicious cuisine at Bite and craft cocktails at our Lobby Bar, and a full-service spa and salon, Hotel Murano is the perfect place to wake up inspired. As one of Tacoma’s finest pet friendly hotels, Hotel Murano invites guests and man’s best friend to take on Tacoma while enjoying our boutique accommodations, timeless service and modern style.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Hiking
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Parking garage
Wifi
Restaurant
Breakfast available
Special diet menus
Taxi service
Conference facilities
Banquet room
Meeting rooms
Salon
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Bathrobes
Air conditioning
Desk
Fireplace
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Radio
Complimentary toiletries
Hair dryer
Show more
Room types
Mountain view
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Centrally Located
Languages Spoken
English, Spanish
Location
89Good for walkers
Grade: 89 out of 100
26Restaurantswithin 0.3 miles
13Attractionswithin 0.3 miles
1320 Broadway, Tacoma, WA 98402-3411
E-mail hotel
Getting there
Convention Center/South 15th StSound Transit Link Light Rail3 min
Commerce St/South 11th StSound Transit Link Light Rail3 min
Rental CarsSee rental cars from $27/day
3885Reviews23Q+A100Room tips
Reviews
Traveler rating
- 2,236
- 932
- 415
- 193
- 109
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
Very nice hotel. It’s full of amazing glass art and smells like perfume in the hallways. I had an amazing view of Mt Rainier as well. The front desk was helpful about where to find food. I will be back soon.
Read more
Date of stay: May 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favorite
This place was beautiful, very clean and super comfy. The view from the room was gorgeous and the check in process was super quick and easy and they let us check in a bit earlier. The hotel was very clean and the rooms were quiet and relaxing. Definitely a place I look forward to coming back to.
Read more
Date of stay: September 2022Trip type: Traveled with friends
Room Tip: Check out the bar and the breakfast bar
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kelvin Cruz, Guest Services / Front Office at Hotel Murano
Responded Sep 9, 2022
Hello Yuliya, I'm so glad you had a great stay! We are looking forward to your next visit! Again, thank you for choosing Hotel Murano! Have a wonderful day!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I always get a great night's sleep here with how comfortable their beds are. And the staff is always friendly, welcoming, and helpful. There was an issue with the key reader for my room. Their maintenance guy had started trouble shooting the thing before I had realized that he even knew about the issue. They switched my room pretty quick and I also got a credit to the restaurant/ bar, even though it was no one fault.
Read more
Date of stay: May 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: Many things of interest are walkable from this hotel so it's best to get around that area on foot...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ciara Savoy, Guest Services / Front Office at Hotel Murano
Responded 1 week ago
We are thrilled that you had a great time with us. Looking forward to seeing you next time! Murano Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were excited to spend Daffodil weekend at HM which we have stayed at multiple times in the past. When we got there, there were 100+ college-aged kids running around the hotel like they had never been away from home before. We checked in and the front desk lady was very nice so we headed to our room. When we walked in, it was very hot and humid and the room felt tired with torn window dressings and peeling paint on the walls. We returned to the front desk and asked why it was so hot and she said that they hadn’t turned the a/c on yet. What? It was 70+ degrees outside with the room facing the sun! We asked for another room and the lady was again very nice and helpful. Some kids tried to cut in front of us and she very politely asked them to wait their turn. She gave us another key and we started to go to the room and had to wait a long time for the elevator and when it came, it was full of kids. We decided that this just wasn’t the hotel that is used to be and asked for our money back and canceled the room. The lady obliged and apologized. Nice staff, but I don’t think we will ever return to Hotel Murano.…
Read more
Date of stay: April 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ciara Savoy, Guest Services / Front Office at Hotel Murano
Responded 1 week ago
Thank you for your feedback. We are sorry you had a bad experience. We always strive to provide the best service and comfort in the industry. Hope you give us another opportunity in the future. Thank you – Murano Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Hotel Murano continues to shine. The food and beverage staff did an incredible job (in spite of being short staffed). Whatever areas the hotel lacked in were clearly explained during check-in- they did a great job communicating what was available and when.
Read more
Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Morgan Veres, Guest Services / Front Office at Hotel Murano
Responded 1 week ago
We are so happy to hear you had a great stay with us and look forward to seeing you again in the future! Hotel Murano Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful and clean, with welcoming and helpful staff. Walking distance to the museums, and restaurants and the water. Great view from the room, on-site dining and parking. I will definitely stay here again when I am visiting Tacoma. Comfort at a very reasonable price.
Read more
Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Morgan Veres, Guest Services / Front Office at Hotel Murano
Responded 1 week ago
We are so happy to hear you had a great stay with us and look forward to seeing you again in the future! Hotel Murano Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel should invest more in staff and less in decor. When I walked into the hotel, I was immediately aware of a horrible stench. To my surprise, it was throughout the entire hotel. It is the Murano's "signature scent". The odor was disgusting. Thankfully it was not in my room. Housekeeping is only by request. This can only be done to save labour costs, and is a very bad way to cut costs. Meanwhile there is blown glass and art displays everywhere. That's all very nice, but basic services and amenities should come first. If front desk staff sees a customer struggling to open heavy glass doors and wheel a luggage cart through, should they just stand there and watch? I know hotels no longer pay people to help with luggage, but if people at the front desk see someone (an older woman) having a hard time, shouldn't they at least offer to get someone? Staff just stared, like I was putting on a show. Very poor customer service. The only exception was the restaurant. The staff was extremely nice and helpful there. But in general, this hotel was a real disappointment -- all looks and no substance.…
Read more
Date of stay: May 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Stay somewhere else.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Ciara Savoy, Guest Services / Front Office at Hotel Murano
Responded 2 weeks ago
Thank you for taking the time share your feedback with us. I would like to apologize for your experience, and I want you to know that your stay was not indicative of the type of service we pride ourselves on here at the Murano. Our team is addressing the issues you mentioned in your review. I hope that you can come to find this as a onetime occurrence and will consider staying with us again in the future. Sincerely, Murano Team.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It's a beautiful hotel. The artwork is amazing. Beds are comfy and rooms are clean! We enjoyed the restaurant and bar. Food was really good and service was great! We would definitely come back and stay again.
Read more
Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Morgan Veres, Guest Services / Front Office at Hotel Murano
Responded 1 week ago
We are so happy to hear you had a great stay with us and look forward to seeing you again in the future! Hotel Murano Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The hotel is beautiful and like visiting an art museum without even leaving! I had not been able to see Mt. Rainier during my visit, so I asked for a room facing it. They obliged and the view was spectacular! The dining was delicious and the wait staff went above and beyond, taking photos of us, etc. The room was comfortable and clean and I liked that the windows opened for fresh air to avoid the typical stuffy hotel room smell.
Read more
Date of stay: May 2023
Value
Location
Service
Room Tip: There was no traffic congestion in the area and they have on-site parking.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Morgan Veres, Guest Services / Front Office at Hotel Murano
Responded 1 week ago
We are so happy to hear you had a great stay with us and look forward to seeing you again in the future! Hotel Murano Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice hotel and very elegant. Everyone has great customer service skills. Bed and pillows very comfortable.i just wish they had a pool and jacuzzi to relax in after being out all day. Everyone was very helpful.
Read more
Date of stay: May 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ciara Savoy, Guest Services / Front Office at Hotel Murano
Responded 3 weeks ago
We are thrilled that you had a great time with us. Looking forward to seeing you next time! Murano Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$144 - $236 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
murano hotel tacoma
FORMERLY KNOWN AS
Sheraton Tacoma Hotel
LOCATION
United StatesWashingtonTacoma
NUMBER OF ROOMS
319
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingHOTEL MURANO $128 ($̶1̶9̶4̶) - Updated 2023 Prices & Reviews - Tacoma, WA
Frequently Asked Questions about Hotel Murano
Which popular attractions are close to Hotel Murano?
Nearby attractions include Tacoma Art Museum (0.3 miles), Enigma Escapes WA (0.3 miles), and Children's Museum of Tacoma (0.2 miles).
What are some of the property amenities at Hotel Murano?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Murano?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Murano?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Murano?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hotel Murano?
Conveniently located restaurants include Foss Waterway Fish, Bite, and The Old Spaghetti Factory.
Are there opportunities to exercise at Hotel Murano?
Yes, guests have access to a fitness center during their stay.
Is Hotel Murano located near the city center?
Yes, it is 0.3 miles away from the center of Tacoma.
Are any cleaning services offered at Hotel Murano?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Murano?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Murano offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.