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Hotel Murano

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#3 of 28 Hotels in Tacoma
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Murano
Hotel Murano
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3,026 Reviews from our TripAdvisor Community

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Showing 3,014: English reviews
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Madison, Wisconsin
Reviewed yesterday NEWvia mobile

Super comfortable rooms, new, clean, good work space. Great environment. Bed very comfortable. Nice big tv. Fast Internet. Helpful staff. Great location for access to restaurants. Nice bar. Didn't use exercise room.

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Helpful?
Thank Jimmad02
Eatonville
Reviewed 2 days ago NEW

Felt safe and was treated well. The staff was kind to me and made sure I was taken care of and had options. Parking was convenient especially for in the city. I wish I had been more prepared and brought my swim suit and explored more of the hotel.

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Helpful?
Thank 151josephv
Tacoma, Washington
Reviewed 2 days ago NEW

you are charged for every little thing,the hotel is a bit expensive.ice machine did not work,and on top of all there charges they charge you to park your car. We did not even try the resturant so I do not know how it is. I know my Grandma travels all the time and this was below her standards price wise.

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Helpful?
Thank Lil4gets
Bellingham, Washington
Reviewed 3 days ago NEW

Lovely hotel for the artwork, the beauty, the service, the stay. We stay here a couple times a year for competitions at the convention center. we stop in with other families for lunch and to relax at the lounge later in the evening.

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Helpful?
Thank trishzipp
Deming
Reviewed 3 days ago NEW

The rooms are showing their age. We stayed in 1208 this time. The carpet has spots, the desk chair is worn, the wallpaper is peeling up in the bath, uncomfortable pillows, the room smelled of smoke. We have been staying at the Murano several times a year for the last 5 years. Appreciate the downtown location, the glass art and...

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Helpful?
Thank Susan P
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear Susan P, Thank you so much for staying with us during your visit to Tacoma. We are really very much pleased that your experience was indeed enjoyable & memorable! We will continue to invest in the training of our team members to ensure consistency and to further improve the guest satisfaction. We are also happy to hear that you...

Snohomish
Reviewed 3 days ago NEW

I have stayed here a few times and every time I have absolutely great service and hotel staff. The only negative I would have is the hotel is a little bit expensive but there's no military discount or Priceline offers. But other than that great hotel

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Helpful?
Thank Erick S
Beaverton
Reviewed 3 days ago NEW

Beautiful hotel, great location, low price. Check in took a bit of time due to a rush of military pilots checking in. Didn't mind, the view was worth it. The ladies at the front desk apologized for the wait, but again, the view was nice so I didn't mind.

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Helpful?
Thank U5092WTjenniferb
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear U5092WTjenniferb, Thank you so much for choosing our beautiful Hotel Murano for your recent stay in Tacoma. We really appreciate your feedback and are pleased that you enjoyed your precious time with us. Looking forward to welcoming you soon and making your future stays much more memorable! Kind regards, Javid Almammadov

Bend
Reviewed 4 days ago NEW

I felt like I was nickel and dimed for everything. We weren't informed that there was a $16 a day parking charge until it showed up on the bill. Also with a three and one year old we were put on the floor with breasts everywhere and that was fun explaining to my kids... there was even a big picture...

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Helpful?
Thank 11dusty112017
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear 11dusty112017, I would like to thank you for posting your review for Hotel Murano. We are extremely sorry to hear about your experience at the hotel. We will look further into your comments with our team, but in the meantime, please email me at javid.almammadov@hotelmuranotacoma.com if you have any questions. Again, thank you for sharing as we further investigate....

Olympia
Reviewed 4 days ago NEW

We Loved our stay. Great Service, great location! Wish you had availability for 2 nights. Friendly staff, The hotel was very busy but we still had great room service twice. Oh & loved the robes! ❤️ Thank you!

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Helpful?
Thank lesliehA5379IW
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear lesliehA5379IW, It is great to hear that you had a first class stay with us at Hotel Murano. Thank you for taking the time to review our hotel! We look forward to welcoming you back in the future. Kind regards, Javid Almammadov

College Place, Washington
Reviewed 4 days ago NEW

I was staying and attending a business conference at the hotel for the weekend. The atmosphere of art and culture was very unique and beautiful. The location was great, easy to find, and very close to great restaurants. I received several emails and text messages before and throughout my stay, asking if they could do anything to help with booking...

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1Thank Y559KHjennyk
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear Y559KHjennyk, Thank you so much for staying with us during your visit to Tacoma. We are really very much pleased that your experience was indeed enjoyable & memorable! We will continue to invest in the training of our team members to ensure consistency and to further improve the guest satisfaction. We are also happy to hear that you liked...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hotel Murano, a boutique downtown Tacoma hotel located adjacent to the Tacoma Convention Center and steps from the city’s best museums and restaurants. Tacoma is the epicenter of the American glass art movement and, honoring that heritage, Hotel Murano pairs luxurious guestrooms and well-appointed event space with a museum worthy collection of glass art from around the globe. Hotel Murano is conveniently located in the heart of Tacoma attractions, including Chambers Bay, site of the 2015 US Open and just minutes from downtown Seattle. With a world-class art collection, delicious cuisine at Bite and craft cocktails at our Lobby Bar, and a full-service spa and salon, Hotel Murano is the perfect place to wake up inspired. As one of Tacoma’s finest pet friendly hotels, Hotel Murano invites guests and man’s best friend to take on Tacoma while enjoying our boutique accommodations, timeless service and modern style. ... more   less 

Additional Information about Hotel Murano

Address: 1320 Broadway Plaza, Tacoma, WA 98402-3411 (Formerly Sheraton Tacoma Hotel)
Location: United States > Washington > Tacoma
Price Range: $133 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Murano 4.5*
Number of rooms: 319
Reservation Options:
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Also Known As:
Murano Hotel Tacoma
Hotel Style:
#1 Business Hotel in Tacoma
#3 Romantic Hotel in Tacoma
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Murano staff and other travelers.
19 questions
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Questions? Get answers from Hotel Murano staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“One side you can see Mt. Rainier and the other side downtown with view of the water.”
 of 5 bubbles GraceLovisa, 3 weeks ago | Read review
“Odd numbered rooms view city and sound. Even numbered view Mt Rainier.”
 of 5 bubbles done404, Feb 16, 2017 | Read review
“If you have to stay here - pay extra to stay on the 25th floor - has a lounge with breakfast - continental, but pretty good.”
 of 5 bubbles E196UIloris, Feb 15, 2017 | Read review
“Ask about how hard or soft the bed is. Mine did not have a pillow top.”
 of 5 bubbles peteroQ5934IM, Feb 9, 2017 | Read review
“Enjoy the glass sculptures”
 of 5 bubbles GMS1556, Feb 6, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question