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Cheaper
Average
Higher
About
4.5
#7 of 48 hotels in Spokane
Location
4.6
Cleanliness
4.5
Service
4.6
Value
4.3
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Best Western Plus City Center is lauded for delivering excellent value and a welcoming atmosphere, with guests often commending the clean, well-appointed rooms. The location is a hit for its proximity to downtown hotspots, though navigating nearby busy intersections can be tricky.
Staff members receive accolades for their warm hospitality, enhancing the charm of this pet-friendly establishment. While the hotel offers appreciated amenities and a satisfying breakfast, some guests suggest room updates and note occasional street noise.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed
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Okay, I’m a BW fan. They’re not all perfect but this one lives up to expectations. We opted for garage parking since we were loaded with gifts, and it was 100% secure. We did the ‘pre-check in’ online which made getting the room key a breeze. Dude at the front counter was super nice and made us feel welcome. The room was everything we look for: clean, modern, great beds. Sink is separate from the shower, always a plus. Very good comp breakfast. Everyone we came in contact with was nice! Walking distance to the park and Convention center. Just well done all the way around!
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Date of stay: July 2023Trip type: Traveled with friends
Room Tip: If you’ve never been there, the parking lot is a bit tricky, the lobby is easy to miss (IMHO)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meredith Rainville, General Manager at Best Western Plus City Center
Responded Jul 18, 2023
Thank you for staying with us and thank you for leaving a review! We appreciate it very much.
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We stayed one night after checking the locations of other recommended hotels on various websites. This hotel was the perfect choice. We were returning from a long ski trip with lots of gear and luggage in our car that we didn’t want to unload for one night. This hotel was in the best location and it was the only one with safe, garage parking (we choose this for $10, but they also had limited free parking at street level). The price of the room was good, they had a generous checkout—noon!—so we spent the morning walking along the river and in the park, only 2 blocks away, and also through downtown. Lots of restaurants nearby. Their breakfast is great—a rotating menu each day!
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Go35174415869, Front Office Manager at Best Western Plus City Center
Responded Feb 25, 2020
Hi Dudemom, WOW! Thank you so much for the kind words on the Best Western Plus City Center. We are so happy that you enjoyed your stay and our Secured Parking Garage. We are so fortunate to be in the heart of Downtown Spokane just footsteps from Riverfront Park and the Performing Arts Center. We hope that you had a blast skiing and we hope to see you on your next trip through Spokane! Thank you, -Dakoda Rogalette Front Desk Manager
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We were pleasantly surprised at how nice this hotel is! Check in was easy with Yuri, who was extremely helpful and such a pleasure to talk with. The first thing we noticed was how exceptionally clean everything was. And it's not just due to the covid situation as you can tell by all the little details that this is how it always is.
Even though it was on a main street, the noise was very minimal. The a/c was quiet along with the mini fridge, which we couldn't hear at all. The room itself was a nice size along with the bathroom. The bed was very comfortable, not too soft, not too hard, same with the pillows.
The shower had the curved rod to give you more space and the shower head was wonderful!!! They also had built in body wash, shampoo and conditioner, all in a fresh citrus scent.
Location is great as you can walk to several different restaurants along with the a stroll along the river. The secured garage is worth the extra $10 for the night. It is very well lit and almost completely empty.
There were plenty of other hotels around but this was definitely the right choice. Truly an underrated little gem.
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Date of stay: July 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dakoda Rogalette, Guest Services / Front Office at Best Western Plus City Center
Responded Aug 5, 2020
Wow! Thank you so much on your kind words on the Best Western Plus City Center. We're so happy that you enjoyed your stay and our Climate Controlled Parking Garage. We're so fortunate to be in such a stellar location in the heart of Downtown Spokane surrounded by restaurants and pubs, and just foot steps away from Riverfront Park. We hope to see you again soon! Enjoy the rest of your summer! :) Thank you, -Dakoda Rogalette
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We travel for work a lot and the first thing we do when we enter the room is pull the covers back and shine a light on the bottom sheet and pillows.. If we see hair and body debris. We don't sleep on it. We go to the front desk to get a fresh set of sheets and change them on our own. So, at this place we did just that.. Things were great then, until noise upstairs was so bad we couldn't go to sleep. So bad we had to call the front desk. He ended up putting us in another room, we took the bedding with us in fear the beds would be the same and it was dirty sheets again. This is the reason I'm writing this... If you stay here PLEASE check the bedding for cleanness.
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Review collected in partnership with Best Western
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meredith Rainville, General Manager at Best Western Plus City Center
Responded Jul 7, 2021
Hello. So sorry you had this experience at our hotel. We will look into it right away and use your feedback as a training opportunity. I hope that you can give us another chance sometime.
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This hotel is by far my favorite hotel in Spokane, and that is mostly due to the people who run the hotel, whom I consider friends at this point. After trying many other hotels in town, I always choose this hotel when I am able. The property location is very convenient for walking to most of downtown, but I rarely want to go too far since some of my favorite restaurants and hangouts are within a couple of blocks.
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Date of stay: June 2020
Value
Rooms
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Go35174415869, Front Office Manager at Best Western Plus City Center
Responded Jul 3, 2020
Hey Rob, Wow thank you so much for you kind words on the Best Western Plus City Center. We appreciate you choosing to stay with us when you come into town. We're so fortunate to be located in the Heart of Downtown Spokane surrounded by restaurants and pubs, and just a couple minute's walk to Riverfront Park. We hope to see you again soon and stay safe :) Thank you, -Dakoda Rogalette Front Desk Manager
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What a crew! Every staff member we met at City Center Best Western in Spokane, WA was like a good friend. From the moment we entered the door Front Desk Personnel Nick and Yuri made sure we were well taken care of, helped us find restaurants and even take out choices. Breakfast server gave service like there was no one else she'd rather help. Housekkeeping staff asked what they could do to make us more comfortable. We were there for medical appointments and couldn't have asked for better service as we were in and out for 3 days. All the while they were also catering to volley ball teams who were engaging in a tournament across the boulevard. Yaaaay Team
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Review collected in partnership with Best Western
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meredith Rainville, General Manager at Best Western Plus City Center
Responded Jun 14, 2021
Thanks so much for the review. We do have some pretty amazing people who work here and love to make our guests happy. We are so glad you had a good stay and hope to see you again.
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We stayed here 2 nights. I chose this hotel due to the proximity of the hospital where I had an appoinment. The room was spacious, comfortable, and very clean. Staff was friendly and gave us complimentary covered parking as the outside lot was being repaved. Didn't experience the breakfast as we had to leave for my appointment before it opened. This will also be a convienent location (walkable) if you are attending an event at the Spokane Convention Center. There's a good assortment of restaurants within walkable distance, too. I'd definitely stay here again.
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Date of stay: June 2021
Value
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meredith Rainville, General Manager at Best Western Plus City Center
Responded Sep 14, 2021
Thanks so much for the kind review. We hope that next time your travels bring you to our area you will stay with us again and get to experience our breakfast bar.
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Friendly and helpful staff all around. Breakfast was good. Well stocked, lot's of options. Location is known for vehicle break ins, but there is a basement parking option. This does however cost an additional $15 a night, per car. That's after an already spendy per night cost. No pool/hot tub. Internet was stable but slow. Wireless only, no wired option. Area is right near a main intersection and traffic noise from more obnoxious street racers is noticeable. There are a number of restaurants/bars within walking distance, Chili's being right across the street.
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Review collected in partnership with Best Western
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meredith Rainville, General Manager at Best Western Plus City Center
Responded May 31, 2022
Thank you for the review. We are on a busy intersection but with that our guests can enjoy many things to do and see within walking distance. Hope to see you again in the future.
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This hotel is surrounded by bars. The noise was terrible, and we had to be switched to the other side of the hotel in order to get any rest . Also, there are so many aggressive homeless people around. I did not enjoy my stay. I did not feel safe in the area. Thank goodness they were giving free parking in the garage because I would not have been surprised to find my car broken into had it been left in the parking lot.
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Review collected in partnership with Best Western
Date of stay: June 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Go35174415869, Front Office Manager at Best Western Plus City Center
Responded Jun 23, 2020
Morning Angela, I apologize that you didn't enjoy your stay. We are so grateful to be located in the Heart of Downtown Spokane surrounded by restaurants and pubs, and just footsteps away from Riverfront Park Square. With that, there is some street noise from the cars and pubs. I'm glad that the front desk was able to get you moved to a quieter part of the hotel during your stay, and you were able to move your car into our Climate Controlled Garage complimentary. We very very rarely have any issues with cars being parked in our parking lot, it is well lit at night in the lot. We keep an eye on it and have security make several trips throughout the night to make sure everything is smooth as well. We always want our guests to feel comfortable during their stay and leave here happy, I apologize that you didn't. If you have any questions or concerns, please feel free to contact me directly. Thank you, -Dakoda Rogalette Front Desk Manager 509-623-9727
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We were going to a concert in downtown Spokane and chose the Best Western for its convenient location and parking and also because we had stayed there before and had a great experience. This time we stayed in the king executive suite, which is a 2 room balcony suite with 2 bathrooms and even has a hot tub in the bedroom. We watched the sunset from the big balcony. The room was very clean and well appointed with amenities. The front desk staff was friendly and fun, they gave us some great recommendations for restaurants. Breakfast was amazing, they had the works and the breakfast staff was cheerful. Loved the waffle!
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Review collected in partnership with Best Western
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meredith Rainville, General Manager at Best Western Plus City Center
Responded Dec 11, 2023
Thank you for staying with us and for filling out this review! Our location grants our guests access to many great opportunites around Downtown Spokane including going to concerts at any of the local venues including the First Interstate Center for the Arts, the Spokane Arena, and the Knitting Factory. Thank you for choosing one of our King Executive Suites to stay in. We hope to see you again soon!
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Hi Haidee,
Every night between the hours of 7:30-9:00 PM we have a reception in our lobby with fresh baked cookies, coffee, tea, hot apple cider, and hot chocolate. We hope you can join us sometime soon!
Sarah
Assistant General Manager
Hello, thank you for your question. We have outdoor parking available complimentary on a first come first serve basis. We also have indoor, climate controlled parking available on site for an additional charge. Please do not hesitate to call with any further questions!
There are more places to choose from in the Spokane area.
PRICE RANGE
$162 - $191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
travelodge at the hotel spokane, travelodge spokane, travel lodge spokane, spokane travelodge, spokane travel lodge
LOCATION
United StatesWashingtonSpokane
NUMBER OF ROOMS
81
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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