My wife and I stayed here from Friday, June 24 to Saturday, June 25 2022. We paid $519.50 for a one-night stay in a Fireplace Room with a King Bed, but upon check in, we were told the room "had a leak" and were downgraded to a two-queen bed room in a different building. Although we were promised a 25% refund, this was never processed. During check out, we asked about the billing issue and were told the manager didn't note this — they said they'd keep the bill open and we'd receive a call later that day. Over a week later, there's been no call, the full charge posted to the card, and the manager works inaccessible hours (often midnight to 8:00am). The rooms are awful — you're only paying for the lake view. No A/C means sweating through summer nights. Wi-Fi was unusable from our room, and from the lobby, it requires payment (no cell service in the area either). Room quality was slightly worse than a Best Western for the price of a Park Hyatt. Aramark needs to address how this property is managed and create a better guest experience. Although the lake views are great with decent food, we're extremely disappointed with our experience.…
This historic lodge reminds me of an Adirondack lodge with Pacific Northwest vibes. It sits on a large lawn facing Lake Quinault. The atmosphere is relaxed and family friendly. Lawn games and Adirondack chairs dot the great lawn and kayaks await by the shoreline. Such a peaceful setting. There are several nearby trails to explore.
The historic building and the amazing location are gorgeous - those are what you're paying for. Your $500/night for a basic room does not even come with A/C - when we arrived, the shades were drawn, the room was roasting, and everyone on our floor slept with their doors open. The food in the restaurant lodge is ridiculously overpriced for what you get - the items we ordered were all mediocre at best. But the worst part was the wifi. I understand that they have to pay a 3rd party for wifi service and they're trying to recoup, but for a $500 room they can't just bundle it like the rest of the world? Absurd - felt like the worst kind of gouging. I finally did decide to pay fort because I needed it for trip planning, but the interface was from 1994 - tiny (unreadable) font in a non-browser window, does not integrate with password management apps, and it won't even let you create secure passwords (it blocks use of punctuation marks). Felt like a throw-back to the bad old days of the internet. Another thing that pissed me off was that they sold some wall space of this historic building to Starbucks, who somehow get a big mounted sign right outside the dining room (why not hang the corporate logos of all of their food vendors). Just seemed like a total sell-out. Hard to say whether this experience was "worth" $500/night plus the price gouging for internet and food. The worst bit: We witnessed a story unfold in the lobby - a man had been given a key to his room, entered, and found a woman exiting the shower naked! (he was given key to the wrong room). Horrifying. The while experience left a yucky taste in my mouth. Location was pretty though!…
Let's start with the good. This hotel has great views of Lake Quinault. The property itself is gorgeous. The lobby is very spacious and comfortable to relax in with a drink. The room was spacious and we definitely liked having the sink separate from the rest of the bathroom to make it easier for getting ready in the morning for two people. If you're interested in dinner, definitely make reservations. The food quality and restaurant service was excellent. Now, the problems. The front desk staff was a complete mess. They wouldn't let anyone check in until 4 PM even if their rooms were ready. This made a long line of over a 1 hour wait to check in. At the front desk, 4 people were back there, but only 1 person was actually helping guests, while the rest were just standing around. I did contact the General Manager about this and he didn't really give a good reason for this, but just blamed it on internet issues. If there were internet issues, that doesn't explain why there was staff doing nothing and it doesn't explain why people couldn't check in earlier than 4 PM if their room was ready. This is simply a failure of management and they need to rethink how check in works. One other issue we found is that they advertise complimentary wifi, but only give 30 minutes per day. This is deceptive advertising and they should correct their advertising accordingly or provide unlimited wifi.…
Yes, it's beautiful. Do not pre-pay. You cannot get a refund of any kind. Birthday trip booked 1 yr in advance. My companion has mobility issues. There's no elevator. We had been assigned a 2nd floor room. Changed to handicapped. Supposed to be 2 beds. One was pullout loveseat you would put your in=laws on if you never wanted to see them again. Had to move furniture to extend it. No blanket. No phone. On his own, room clerk offered to give us room for $25 when I expressed disillusionment. Why lie!!?? On check out, Front Desk Supervisor sneered no refunds if prepaid. And with big smile offered 'Good luck with that!' when I indicated I would try to get one. No response to a 'please tell us what you thought' email from lodge manager. Two horrible nights for $250+. Only go if you are young, agile, and don't mind surly staff. Be sure to make reservations for dinner (no, 'suggested' is not adequate). Show up early for breakfast and lunch. 'Staff shortages' will ensure you wait 1/2 hr or more to get seated, if you can even get in before 'Time's up!'…
Delightful old world lodge. Fantastic ambiance in a beautiful setting. Gives you excellent access to southern and eastern parts of Olympic National Park. Fantastic dining room food and service. Great for couples, families or singles. Hiking trails right out your door. Gas station right there plus mercantile across the street to replenish your groceries. Great way to lower your stress level and renew your relationship with that special someone.
The Lodge is in a lovely setting with plenty of great hikes nearby but the rooms and amenities are in need of upkeep. Sadly, in the case of this lodge, historic means run down. The game room was abysmal. The rooms were very basic and the walls thin. It seemed most of the staff was new and overwhelmed. The common room really was charming and the lawn was outfitted with chairs and outdoor games. Just keep your expectations in check.
We stayed here 2 nights during our visit to Olympic NP. It is a historic hotel on the south shore of Lake Quinault and is a perfect location to see the Quinault rainforest. Our room is in the main lodge. The room is pretty basic but nice and clean. The main lobby is gorgeous. It is perfect to sit in the main lobby to enjoy a drink in the evening. I love the Rum Colada- so good! I would stay here again if I revisited ONP.
I will start by saying that the National Park is gorgeous and the hiking trails and setting are amazing. Camping would, however, be a better option than staying at the lodge. My recommendation would be to camp and then visit the lodge for a cocktail and to check out the lovely main lobby of the lodge. We have visited other lodges and really looked forward to this visit. Our experience started to go south at check-in. We had booked a main lodge room with a double and single bed for our family of three. We were told how 'lucky' we were. The worker said that their booking system didn't really work and that the room we booked was not available, because (and this sounds crazy) they had given rooms to their staff). Instead we were 'lucky' to get a lakeside room with a double bed and pull out couch when apparently it was possible that we would have booked, arrived and had no room at all. The whole reason we came to the lodge was for the historic experience, so this was a huge let down. Bottom line- you cannot trust the reservation system. The room we were given was okay- more motel quality than something that was appropriate for lodge pricing. The pull out bed was terribly uncomfortable and the room lacked extra blankets or decent pillows. The view was lovely. What I found sad was the upkeep of the lodge. Key things, like the famous rain gauge, were in disrepair. The women's sauna was broken and there were no signs of efforts of repair. The showers in the pool room were either broken or totally disgusting (just drips of cold water came out of the one that work). Terrible, skimpy pool towels, over chlorinated pool, broken game room equipment (every game's equipment needed to be replaced). This place needs a serious look at their management and facilities teams. The Roosevelt room has a terrific view, but the quality of the food was terrible- more appropriate for a cafeteria. The only exception was the biscuits which are awesome. Our best meal was at the pizza place down the road (free- wi-fi there BTW). Overall it's just sad to see a lodge with this history being managed in this way.…
This is such a cute lodge! There are plenty of trails nearby if you’re in the hiking mood and beautiful views of the lake. The lodge has a restaurant that’s slightly pricey but no other food options near that i knew of. After checking out, we noticed they charged us twice for the room. so instead of a $375 a night it was well over $725. currently working with the hotel and expedia to get a refund of one of the charges. Cute gift shop inside. Would recommend to travelers but don’t book through expedia!
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