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BEST WESTERN PLUS The Inn at Horse Heaven

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252 Reviews from our TripAdvisor Community

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Showing 251: English reviews
Surrey, Canada
Level Contributor
98 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Our room was spacious, clean and very quiet. The sleep quality and bed/pillow comfort was great. The pool and hot tub facilities were wonderful. The free breakfast was super good. Even had some option food options.

Helpful?
Thank fayo400
Seattle, Washington
Level Contributor
108 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We recently spent a night at the Best Western Plus Inn at Horse Heaven and truly enjoyed our stay. It was very handy to the ten wineries we visited during our two day mini-vacation. The rooms were spotless and quiet. We did not hear any noise from the neighbors at all. The front desk personnel was courteous and friendly. The... More 

Helpful?
Thank Alice F
BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

Thank you very much for your kind comments. All of us at the Best Western Inn at Horse Heaven have been working very hard implement the recommendations for improvement from our guests and to strive to exceed your expectations. Thank you, George and Doti Miller General Managers Best Western Inn at Horse Heaven More 

Allyn, Washington
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

The inn at horse heaven is a very nice place to stay. We stay there whenever we are in Prosser. We grew up in the area and it is nice to have a nice place to come to when we are visiting the area. Best Western is our go to hotels wherever we go somewhere. They have a free breakfast.... More 

Helpful?
Thank grammaarlene
BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

Thank you for staying with us and appreciate the kind words. We are looking forward to seeing you in August. Ask for us when you get here Thank you, George and Doti Miller General Managers Best Western Inn at Horse Heaven More 

Lancaster, PA
Level Contributor
73 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have not found such a well maintained and managed motel in this price range. Room included a hot self-serve breakfast. The room was very well maintained and clean. There were several HD channels on the television. Although close to the highway, noise was not a problem. Access to local wineries was excellent.

Helpful?
Thank Tasteful1974
Lacey, Washington
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The room was clean and comfortable and the bed with the foam topper was outstanding. But the staff wasn't particularly friendly. The included breakfast was OK, but not great. And we felt the hotel was overpriced compared to similar hotels we stayed in at Yakima and Pendleton on this trip.

Helpful?
Thank Cheryl A
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We've had the opportunity to stay at this hotel twice, seven months apart. The desk staff is friendly and accommodating. My husband was sad we arrived too late for cookies, so the desk clerk found him some packaged cookies. He was so excited! What fantastic customer service! The rooms are not fancy, but clean and comfortable. We will stay here... More 

Helpful?
Thank Cari B
BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

Thank you for your kind comments. I hope you come again soon and the cookies are out. Thank you, George Miller General Manager Best Western Inn at Horse Heaven More 

arlington, WA
Level Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Good motel to stay to visit the Prosser and surrounding area wine country. Comfortable, well appointed room. The only problem was the internet flat out did not work. We didn't care enough to report it.

Review collected in partnership with Best Western

Helpful?
Thank stndglss
BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

Thank you for staying with us at the Best Western Inn at Horse Heaven, I apologize for the system failure with the WiFi. I assure you that the system is back on line with back up parts available so that we do not have any issues in the future. Please come again soon. My apologies, George Miller General Manager Best... More 

Portland, OR, United States
1 review
5 of 5 stars Reviewed June 7, 2016

Stayed here many times before. The hotel is clean, rooms are comfortable and the staff is professional, friendly and helpful. This trip was similar except that we received a free night stay due to a very late arrival. This was a very pleasant surprise. I can always count on this BW for a great stay.

Review collected in partnership with Best Western

Helpful?
Thank Mark S
BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

Thank you for your kind words and come again soon. George Miller General Manager Best Western Inn at Horse Heaven More 

1 review
2 of 5 stars Reviewed June 7, 2016 via mobile

My boyfriend rented a room at this hotel so that I can come and see him he works for a construction crew normally he gets a discount he paid twice as much for this room to see me after a long hard day he comes in to take a shower and the shampoo Plus is filled with lemon scented dish... More 

Helpful?
Thank JustMeKR
BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

I assure you that we do not use dish soap in the shampoo dispenser, it is a citrus scented shampoo. We are discontinuing this product and have switched to a tea and honey shampoo. I was not notified of your experience and would like you to contact me at 509-373-7977 we can apply a discount to your account. Thank you,... More 

Nine Mile Falls, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 2, 2016

This hotel accommondations are of the best for the price that is charges. The rooms are very comfortable, nice size TV, a great bed, friendly staff and wonderful breakfast. It is also close to wineries and good restaurants. We highly recommend The Inn at Horse Heaven in Prosser WA

Review collected in partnership with Best Western

Helpful?
Thank Leonard W
BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

Thank you for your nice comments about our Best Western Inn at Horse Heaven, particularly about the breakfast. We have been working hard at improving the breakfast and we seem to have been hit and miss. But it looks like we might be on the right track now. Thank you, George and Doti Miller General Managers Best Western Inn at... More 

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about BEST WESTERN PLUS The Inn at Horse Heaven

Address: 259 Merlot Drive, Prosser, WA 99350-9533
Location: United States > Washington > Prosser
Price Range: $122 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS The Inn at Horse Heaven 2.5*
Number of rooms: 49
Reservation Options:
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Also Known As:
Best Western Plus The Inn At Horse Heaven Hotel Prosser
Best Western Prosser
Prosser Best Western
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