Everything about this hotel is good! It may have a few limitations of services due to Covid but the customer service is still at par. Talking about customer service, Sheik is outstanding! Just this evening as I walked in the lobby struggling with bags of goodies, the manager Sheik saw me. I didn’t ask for help or a cart but he did follow me by the elevator with a cart. I never expect he’d do it thou. But I was grateful. Room, pool, computer station, lobby, laundry, parking...all well-managed. There may be construction going on but it isn’t a big deal because customer service here is absolutely great and that’s Sheik plus Eric, Kirsten and the rest of the staff. I highly recommend this hotel!
Staff: Very friendly and helpful. Proactive about anticipating our needs. Room: 2 queen suite can accommodate up to seven people with the two sofabeds. No pet fee and all rooms are pet-friendly, so perfect for a family traveling with a small dog. Location: Right next a shopping mall, near many restaurants, a short drive from downtown Seattle, and very close to PAE (Everett's Paine Field airport). Several aviation museums are in the vicinity as well as the Boeing tour. Breakfast: Included and hot. Better than your average motel breakfast. Facilities: Didn't have a chance to try the pool or the fitness center. Business center was convenient for getting printouts of attraction tickets. We will definitely stay here again in the future.
I've stayed in Hilton owned facilities all over the world and they all have a service standard that reeks of uncaring, arrogant belligerence. This Hampton proved once again why I avoid Hilton when I can. I made a reservation on their web site from Colorado last night for my son in Lynwood due to an emergency. The web site didn't seem to have an easy way for me to book my son as a "guest". So, I booked anyways, then called the front desk. A total jerk answered. I first heard him finish his conversation laughing into the phone before addressing me. When I told him my son would be arriving any minute, he told me he wouldn't allow another person to stay in the room without me there. Seriously. I paid for the room. Give him a key, idiot. That makes no sense. When I told him that was totally unacceptable, he said some BS about going to Expedia. I then told him to cancel and he said it's not possible due to it being less than 24 hours from arrival. I booked it 5 minutes earlier!!! He addressed me by my last name. He could clearly see my reservation wasn't bought on Expedia, so, I have no clue what he was even trying to say. I was just being nice telling them my son was staying not me. There is no hotel in the world that doesn't allow that. I booked the room using my Hilton app. Luckily, I used the app to cancel it, then booked another hotel, a Marriott. This is at least the 5th time something like this has happened in the past 3 years at Hilton owned facilities. I complain each time. Once, they offered me a few free rooms, which, I took, but, sheesh....what a waste of otherwise nice hotels!! Work on your customer service, everywhere, even in your 5 star hotels. Traveling is stressful enough. We don't need your people making it worse. Give us our key and get out of our face! What a complete hack of a joke.…
Hotel is being renovated. Rooms have hard flooring instead of carpet, bed was comfortable and room adequate. I would stay again. The hotel is convenient for Alderwood Mall and other local shopping. Many facilities were limited during COVID times, but you get free parking and the hotel does have pool and small gym.
We were quite happy with our stay at Hampton. The breakfast was quite good with a large selection of items.The room was clean and comfortable. At the time we stayed, the entrance was being renovated and the substitute entrance was at the back.