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Extended Stay America - Seattle - Kent

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Extended Stay America - Seattle - Kent
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91 Reviews from our TripAdvisor Community

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Showing 89: English reviews
Reviewed 1 week ago

I requested 2 plates, 2 forks napkins at check in and I still had nothing when I checked out the next morning. I was lucky I had a roll of toilet paper. We tried to talk to the manager and she said she was off work. I will never stay here ever again and Expedia should not recommend this place...

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Helpful?
Thank Judy N
00esa, General Manager at Extended Stay America - Seattle - Kent, responded to this review

Thank you for your candid comments. We always use guest responses to help improve our customer service and hotel. I do apologize for the inconveniences you encountered and we do hope that you will come see us again. General Manager

San Francisco, California
Reviewed October 13, 2016

Room was noisy (traffic); we had specifically asked for a quiet room. Back door external lock would not open lock, which was broken. No guide for TV channels. We were given a room which was already occupied. Breakfast was very sketchy.

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Helpful?
Thank fvanosf
00esa, General Manager at Extended Stay America - Seattle - Kent, responded to this review

We appreciate you staying with us and providing your feedback. It was troubling to read about your experience at our hotel. We apologize for the issues you reported, especially being given a room already occupied. This is definitely not a normal occurrence at our hotel, and we regret this mistake. We hope you will consider this an isolated incident and...

Reviewed October 8, 2016

I have stay for over three weeks an everyday i come home from work nicolle at the front desk is always smiling an asks how my day was an go. She is always helpful and always put everyone's needs before her own. Really need more People like her working there an in the world these days . She is a...

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Helpful?
Thank Raymond j
00esa, Manager at Extended Stay America - Seattle - Kent, responded to this review

Many thanks for reviewing your stay at our hotel. We love knowing that the attentive service provided by Nicolle went a long way in making your visit so memorable. Reviews like yours mean the world to our associates and I look forward to sharing your compliments with her. We hope you and your family will stay at Extended Stay America...

Fort Wayne, Indiana
Reviewed September 25, 2016 via mobile

Let's see.....how many things can we comment on here?? The breakfast was granola bars & store bought muffins. But everything was out when we got there. No regular coffee & when we asked if there was going to be more she said, 'I'm only one person.' No pots or pans in extended stay. So a little kitten but no way...

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Helpful?
Thank lbashford1
00esa, General Manager at Extended Stay America - Seattle - Kent, responded to this review

We appreciate your review and thank you for your feedback. We are so sorry to hear you had a disappointing stay. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of...

Reviewed September 12, 2016

Room and elevator, were both dirty., was not sure I wanted to touch anything in the place. Bathroom door had dirt, food , or something all over it. Rug looked nasty, not sure if blanket was clean or not, there was a big black spot on it. Pillows were horrible, might as well, of not used one at all. It...

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Helpful?
Thank Linda H
00esa, General Manager at Extended Stay America - Seattle - Kent, responded to this review

Thank you for staying with us and sharing your thoughts. We are sorry you encountered some issues with housekeeping services during your stay. It is very unusual for our Front Desk team to be unfriendly or unresponsive to the needs of a guest, and our housekeeping staff delivers outstanding service. We sincerely apologize this was not the case during your recent stay. ...

Seattle, Washington
Reviewed July 28, 2016

This place is just terrible - dirty, noisy, never has their "breakfast" to included coffee in the morning. It's really inexpensive but otherwise an awful place to spend the night. They also seem to have issues with pipes leaking and always being under construction...not sure why...

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Helpful?
Thank ro c
00esa, General Manager at Extended Stay America - Seattle - Kent, responded to this review

We are very sorry you were not happy with our hotel, and we apologize for failing you in the most basic of ways by not providing a clean and comfortable room. We are working to correct the housekeeping issues to ensure our guests have a thoroughly cleaned and properly maintained suite upon arrival. Our front desk is staffed 24/7 to...

Folsom, California
Reviewed July 26, 2016 via mobile

Nice king size bed and lean room. Checked in at 1030 and the room was hot and stuffy as it was hot day and drapes were left open and no air or fan left on to keep cool. Air conditioning didn't work well at all!! Took until 1230 to some what cool the room down.

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Helpful?
Thank Linda O
00esa, General Manager at Extended Stay America - Seattle - Kent, responded to this review

Thank you for choosing our hotel for your stay. We apologize for the issues you encountered in your suite with the air conditioning unit. Our maintenance team is already working to solve the issues, so thank you for bringing this to our attention. We appreciate your visit and your comments, and we hope to have another opportunity to welcome you...

Reviewed July 17, 2016

First off Randy Nelson can not be trusted he makes promised and NEVER EVER comes through he tells you to contact him directly GOOD LUCK catching him at his phone. I have exchanged emails with him and have proof of two different stays where there was major problems and he promised me that on my next visit I would get...

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Helpful?
Thank David D
00esa, General Manager at Extended Stay America - Seattle - Kent, responded to this review

David, Thank you for your recent visit and for your feedback. We appreciate your loyalty to our hotel and our brand. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so I apologize we did not deliver. Thank you for pointing this out, as it will help us improve....

Spokane, Washington
Reviewed June 28, 2016

Chose this hotel as it had a reasonable price and we only needed one night as we were picking our daughter up from college. Knowing we would arrive late, I called ahead and spoke to the front desk to see if there would be a problem; I was assured there was no issue. We arrived about 11 pm to find...

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Helpful?
Thank SierraMyk
00esa, General Manager at Extended Stay America - Seattle - Kent, responded to this review

Thank you for your recent stay and comments. Please accept our apologies for the less than positive experience you had while trying to check into your guest room. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately and that you had to wait such a long time to check...

Lincoln, Nebraska
Reviewed June 26, 2016 via mobile

I'm not one to complain about hotels off the interstate where you can just test your head for one night, but this was an experience. We paid $120 for one night so we expected a moderate amount of amenities and comfort. The front desk staff who checked me in barely said two words to me. Then, we got to our...

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Helpful?
Thank apeters1088
00esa, General Manager at Extended Stay America - Seattle - Kent, responded to this review

Thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. We apologize that our front desk staff was not friendly or welcoming and they...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Seattle - Kent

Address: 22520 83rd Avenue South, Kent, WA 98032
Location: United States > Washington > Kent
Price Range: $77 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Seattle - Kent 2.5*
Number of rooms: 120
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Also Known As:
Extended Stay America Kent
Extended Stay Kent
Kent Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Seattle - Kent staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I have none other than for the staff-would be nice if they cleaned them”
 of 5 bubbles 279judyn, 1 week ago | Read review
“Ask for room not facing highway”
 of 5 bubbles fvanosf, Oct 13, 2016 | Read review
“Easy to go out to smoke an a lot of parking.”
 of 5 bubbles raymondj789, Oct 8, 2016 | Read review
“Don't stay here”
 of 5 bubbles SierraMyk, Jun 28, 2016 | Read review
“rooms elsewhere are far better.”
 of 5 bubbles VelectrischL, Feb 24, 2016 | Read review
5 of 5
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