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Extended Stay America - Seattle - Kent

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Extended Stay America - Seattle - Kent
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85 Reviews from our TripAdvisor Community

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Showing 84: English reviews
Seattle, Washington
1 review
1 of 5 stars Reviewed 4 weeks ago

This place is just terrible - dirty, noisy, never has their "breakfast" to included coffee in the morning. It's really inexpensive but otherwise an awful place to spend the night. They also seem to have issues with pipes leaking and always being under construction...not sure why...

Helpful?
Thank ro c
00esa, General Manager at Extended Stay America - Seattle - Kent, responded to this review

We are very sorry you were not happy with our hotel, and we apologize for failing you in the most basic of ways by not providing a clean and comfortable room. We are working to correct the housekeeping issues to ensure our guests have a thoroughly cleaned and properly maintained suite upon arrival. Our front desk is staffed 24/7 to... More 

A TripAdvisor Member
3 of 5 stars Reviewed 5 weeks ago via mobile

Nice king size bed and lean room. Checked in at 1030 and the room was hot and stuffy as it was hot day and drapes were left open and no air or fan left on to keep cool. Air conditioning didn't work well at all!! Took until 1230 to some what cool the room down.

Helpful?
Thank A TripAdvisor Member
00esa, General Manager at Extended Stay America - Seattle - Kent, responded to this review

Thank you for choosing our hotel for your stay. We apologize for the issues you encountered in your suite with the air conditioning unit. Our maintenance team is already working to solve the issues, so thank you for bringing this to our attention. We appreciate your visit and your comments, and we hope to have another opportunity to welcome you... More 

Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 17, 2016

First off Randy Nelson can not be trusted he makes promised and NEVER EVER comes through he tells you to contact him directly GOOD LUCK catching him at his phone. I have exchanged emails with him and have proof of two different stays where there was major problems and he promised me that on my next visit I would get... More 

Helpful?
Thank David D
00esa, General Manager at Extended Stay America - Seattle - Kent, responded to this review

David, Thank you for your recent visit and for your feedback. We appreciate your loyalty to our hotel and our brand. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so I apologize we did not deliver. Thank you for pointing this out, as it will help us improve.... More 

Spokane, Washington
Level Contributor
4 reviews
1 of 5 stars Reviewed June 28, 2016

Chose this hotel as it had a reasonable price and we only needed one night as we were picking our daughter up from college. Knowing we would arrive late, I called ahead and spoke to the front desk to see if there would be a problem; I was assured there was no issue. We arrived about 11 pm to find... More 

Helpful?
Thank SierraMyk
00esa, General Manager at Extended Stay America - Seattle - Kent, responded to this review

Thank you for your recent stay and comments. Please accept our apologies for the less than positive experience you had while trying to check into your guest room. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately and that you had to wait such a long time to check... More 

Lincoln, Nebraska
Level Contributor
85 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed June 26, 2016 via mobile

I'm not one to complain about hotels off the interstate where you can just test your head for one night, but this was an experience. We paid $120 for one night so we expected a moderate amount of amenities and comfort. The front desk staff who checked me in barely said two words to me. Then, we got to our... More 

Helpful?
Thank apeters1088
00esa, General Manager at Extended Stay America - Seattle - Kent, responded to this review

Thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. We apologize that our front desk staff was not friendly or welcoming and they... More 

Keene, New Hampshire
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed May 22, 2016

My room was on the 3rd floor and the hallways smelled of tobacco and pot. Air conditioner did not work. I was there for 3 months, due to no other option, and my room was only cleaned once. I ended up having to wash my own sheets and towels. Staff was useless, with the exception of the new general manager,... More 

Helpful?
Thank sailboat12014
00esa, General Manager at Extended Stay America - Seattle - Kent, responded to this review

Thank you for your recent stay at our hotel. Please accept my personal apology for the concerns outlined in your review. Clearly we failed to deliver upon our goals during your stay. We want every guest to be welcomed by our friendly and helpful staff, and find their suite to be clean and well maintained. We will investigate what went... More 

Scottsdale, Arizona
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 24, 2016

Somehow the price drew me in to this motel. Checked in. Room had power outage. Switched rooms. Second room had a jammed window. Turned up the heater. Remained. Later that night, hot water disappears. Called front desk and informed her that I need a refund. Front desk only talked in questions, so I had to go downstairs and re-explain. I... More 

Helpful?
Thank Velectrisch L
Manager_11525, General Manager at Extended Stay America - Seattle - Kent, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments to retrain our entire staff to ensure that we are providing each guest with professional customer service... More 

Dallas, Texas
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed February 4, 2016

Was in town for funeral so didn't stay long. Staff was very friendly and accommodating. Pots, pans, utensils are not stored in the room but the staff will happily bring them to you upon request. The only gripe I have is with Orbitz. If you book thru Orbitz, you will not be able to make any changes to the room... More 

Helpful?
1 Thank MeMe S
Manager_11525, General Manager at Extended Stay America - Seattle - Kent, responded to this review

Thank you so much for posting a review of our property. It’s great to read that we were able to accommodate your needs with our friendly customer service and reasonable rates. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Ashton on Mersey, Cheshire, England
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed November 8, 2015

I've used Extended stay hotels before and they suit my purpose. The Kent Hotel can serve as a base for the Seattle area (about 20 minutes south) and its very reasonably priced compared with the city. The rooms all have a similar spacious, clean-cut, modern format - with a catering area - plus sleeping and working (or lounging) bits. The... More 

Helpful?
2 Thank SaqqaraSands
Manager_11525, General Manager at Extended Stay America - Seattle - Kent, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you had a great experience and enjoyed all the amenities our hotel has to offer. I truly appreciate your kind comments regarding our exceptional customer service. The staff and I would like to thank you again for posting your review. We... More 

Batavia
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed October 16, 2015

friendly staff helped make staying here a pleasant experience. I have stayed at extended stays many times and the staff here was one of the friendliest I have dealt with. The rooms and common areas were well-maintained and clean. My only gripes would be water pressure for the shower and that they took away ESPN2 halfway through my stay. Other... More 

Helpful?
1 Thank Roger M
Manager_11525, General Manager at Extended Stay America - Seattle - Kent, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about our friendly staff and our clean common areas; however, we apologize for the inconveniences you experienced. I have looked into this, and the station is now up and running. We continually work to improve our hotel, so I... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Seattle - Kent

Address: 22520 83rd Ave S, Kent, WA 98032-2492
Location: United States > Washington > Kent
Price Range: $74 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Seattle - Kent 2.5*
Number of rooms: 120
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Also Known As:
Extended Stay America Kent
Extended Stay Kent
Kent Extended Stay
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