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Hilton Garden Inn Tri-Cities/Kennewick

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701 North Young Street, Kennewick, WA 99336
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1 room 1 adult
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Hilton Garden Inn Tri-Cities\/Kennewick
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343 Reviews from our TripAdvisor Community

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Washington
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Wife and I stayed one night Jan 16 2016. Check-in was prompt and friendly. Entering our room, it was 61F and adjusting the thermostat wouldn't make the heater come on. I called the front desk and she offered to switch rooms. I agreed and we had to back to the lobby and get another room. We got in our room... More 

Helpful?
Thank Hotelleo
Amy M, Front Office Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this review

Thank you for taking a moment to share your experience regarding your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it... More 

1 review
2 of 5 stars Reviewed 3 weeks ago

Mattress was worn out and in need of replacement. Carpet had wear spots in places. Caked dust on door hinges. Front desk staff is very courteous. Location is good. Did not use restaurant. Did not see parking spaces for Hilton Diamond Members.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Keith R
Amy M, Front Office Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this review

Dear Keith R, Thank you for taking the time to write a review about your recent stay at our hotel. As a Diamond HHonors member, you are our most valued guest. We sincerely appreciate your feedback and we’re very sorry you found the mattress in your room to be worn. I will have our Chief Engineer take a look at... More 

Kennewick, Washington
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 2, 2016

I stayed at the Hilton Garden Inn recently and found the accommodations to be quite nice. The service staff were engaging and helpful as well as efficient. The appearance and cleanliness was top rate. I will not hesitate to book into this very fine hotel upon future need.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jon R
Omak, Washington
Level Contributor
153 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed December 11, 2015

This hotel offers a first class experience in all areas. The public rooms are bright and cheery and when you step into the lobby you feel this is a great place. Staff is very friendly and welcoming. Our room was spacious and very comfortable with a excellent bed and comfortable chairs for sitting. Windows open which makes it more comfortable... More 

Helpful?
Thank JERRY G
Amy M, Front Office Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this review

Dear Jerry, Thank you for taking a moment to share your experience. I am happy to hear that you had a first class experience during your stay with us. We look forward to welcoming you back to our hotel in the future to provide you with that same exact service! You Can Count On Us! More 

Gaffney, South Carolina
2 reviews
5 of 5 stars Reviewed November 23, 2015

If you want a hassle free experience in all aspects, this is the place. The breakfast came out fast and hot! The wait staff very attentive. The place was clean and up to date. One issue, no beer for purchase to take back to room

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank charlesbB7992MR
Arlington, United States
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed November 20, 2015

This is a solid option for business travelers. Quick access to local highways and very good selection of surrounding businesses (food, drug, shopping) for the business traveler. Pretty good rates on rooms, some other newer chains may offer a lower nightly rate but this one is a solid value.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ron C
Los Angeles, California, United States
Level Contributor
3 reviews
5 of 5 stars Reviewed November 18, 2015

I would highly recommend the hotel to my clients and friends. the staff was amazing!!! They were great to work with. The food in the restaurant was wonderful! The bed was comfortable. Business service area had everything I needed.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Debbi F
Olympia Wa, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 17, 2015

Great Place - great rooms - great staff. all HGI's are 'kinda' alike, but this one really stands out when it comes to a warm welcome and outstanding customer service. so i really dont have any more to say but i have to have minimum of 200 characters.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Gary K
Washington State
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 16, 2015

This is a nice hotel, in a very convenient location near the mall, Toyota Center, Convention Center and restaurants. The staff was great and the room was nice and clean and well-maintained. We were disappointed that breakfast was not included in the rate and that the breakfast cost $13. I am not a big eater in the morning and was... More 

Helpful?
Thank wa-vbcoach
1 review
5 of 5 stars Reviewed November 12, 2015

The hotel and staff were very helpful and friendly, and this with lots of high school kids there for a competition. All were well behaved. The pool could be a few degrees warmer (and a little longer, but nothing to be done about that).

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank robertws84
Questions? Get answers from hotel staff and past guests. Ask a question

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