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We had a reservation since November 2017 at Federal Way, however at the very last minute, we were BUMPED to the Fife Location. The first floor smelled so much of mold and sick, that is stank; the water pressure on the third floor was non-existent;...More
Response from 00esa, Manager at Extended Stay America - Tacoma - FifeResponded August 6, 2018
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience....More
We were in town for the Garth Brooks concert at The Tacoma Dome. Very reasonable rates for location that weekend. Uber handy to Emerald Queen Casino and around 10 minutes to get to The Dome. Full size fridge with freezer, cooktop and microwave in mini...More
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Response from 00esa, Manager at Extended Stay America - Tacoma - FifeResponded November 11, 2017
Thanks for making Extended Stay America a part of our travel plans. We are delighted our location worked well according to your needs and that you were satisfied with all that we have to offer. It was such a pleasure serving you here, and we...More
This was probably the most overpromised and underdelivered hotel I’ve ever stayed at.
- air conditioning
- Dirty - first walking in, the place is worn down and not taken care of. The floor is dirty. The carpet in the front of check...More
Response from 00esa, Manager at Extended Stay America - Tacoma - FifeResponded July 19, 2018
We sincerely apologize for the difficulties you encountered during your stay. Our efforts are always to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is of utmost value, so it has been discussed with appropriate team members...More
When I arrived ,they had no dishes or anything else.After 2 days was able to get some.Staff and manager were very nice but the hotel needs alot of work. Room smell of some type of fried food. I heard water running all night.More
Thank Debbie S
Response from 00esa, Manager at Extended Stay America - Tacoma - FifeResponded April 9, 2018
Debbie, we strive to provide wonderful hospitality to all of our guests, but we are sorry this wasn’t your experience. Please accept our most sincere apology for the difficulties you encountered while being here. Your feedback is important for us, so it has been discussed...More
Stayed one night here. Hotel is right off of Pacific Highway which is extremely busy. Not in the nicest part of town which is to say it's in a scary part of town. The best way to describe the hotel is 'grimy'. I always travel...More
Response from 00esa, Manager at Extended Stay America - Tacoma - FifeResponded April 13, 2018
Derek, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent...More