Front desk was bad. Not going back to stay. They used my credit card for another customer without my knowledge or authorization. Never told me. And when I called, they weren't about to apologize or comp me anything. Won't be back to stay.
My wife and I stayed at the Silver Reef Resort in June 2022 to celebrate 10 years together. We booked a stay and play room and had a great time! The steak house is truly the best restaurant in Whatcom county (and the best steaks we've ever had), the casino is clean and smoke free, and the room we stayed in was beautiful. Every staff member all the way to management were amazing, and you can't go wrong with an indoor pool and hot tub. We'd highly recommend a stay here to anyone!
They say you have a beautiful view of Mt. Baker. I had a beautiful view of scrub trees and brush out of my fourth floor window. At check in, I was told they cleaned the rooms every three days. I was there for nine days and nobody ever cleaned the room. In fact, the room was never vacummed prior to my checking in, there were popcorn pieces on the floor. The vent in the ceiling above the sink was caked with dirt. Front desk was very pleasant and friendly and the room did have nice furniture in it. The bed was comfortable.
The bed was comfortable enough, and the place was clean but the pillows not great - flattened out hard. Decor not nearly as nice as other Casino Resorts such as Swinnomish or 7 Cedars. Price, however, was comparable. No fridge. Soap etc was "blood orange", which smelled awful. Stick to herbs or fresh! Good AC, good darkout blinds, good pastry and coffee counter, good fried rice.
I was a little reluctant to stay in this casino resort due to the bad reviews but all other places were fully booked. And needed a local getaway for the long week and thought, perhaps, it would have improved as a result of bad reviews. As we arrived at the entrance, there were 3 female front desk employees. We opened the door and no one looked up, all looking down at their computer or phone(?). I’m sure they were aware of our presence because of the sound of the door opening and closing, our footsteps and chatter. It was a quiet morning with no other guests checking in, so it’s not hard to notice us. They seemed oblivious. We stood there for a few moments, being respectful as they may be finishing up or busy. Then when they saw us, no greetings, no “hi “. Instead, they waited for us to approach them. Checking in was completed with not a smile from any of these ladies. Like we were an interruption. We didn’t need an over-the-top greeting(a put-off) , but just the basic welcoming smile. Only the Asian lady, although sounding only business-like , was decent enough to assist us. Went straight to the restaurant because we were starving. The male greeter at the entrance was stone-faced when he said there was a wait. Then I asked another lady employee where I can find the bathroom, she replied in a rude manner., again like we were such a bother. Instead of us getting upset, my husband and I just joked and laughed at how ridiculously unfriendly employees were. The breakfast waitresses and the male “teller” at the casino cash counter were the friendliest. The bedroom that we had dreaded to be dirty, turned out to be really clean and the sheets smelling freshly laundered. And I can always tell a hotel bathroom is clean when I walk on the floor barefoot. This bathroom was immaculate. Also I thought it was thoughtful and mindful of the management to have installed handle bars and have a tub mat in the shower- for the senior guests. Not many restaurants and what they had close early so make sure not to go hungry late at night. Food was mediocre. Not sure I will come back.…
We stayed here and the rooms were not clean. I was itching after we left a couple days later and found out from the doctor I contacted Scabies. My fiancée dropped his phone behind the bed and we pulled the mattress up to get it. There was dust and food wrappers by headboard. We were really looking forward to our stay but it turned into a nightmare. I had bites all over my feet. We will never go back to this hotel.
I had been going to Silver Reef steadily for years before Covid 19 and it was our favorite place to gamble a couple of times per week. No more, I will never go back after their rude, abusive & threatening actions to me in the casino. After a year of not being able to cross the border, we went across to Silver Reef to go gambling. On every visit we have ever made there we have left 1000s of dollars. We went to the casino and visited the rewards desk and asked to speak to a manager. I explained to the manager that myself and my wife were fully vaccinated along with booster shots, but I have both federal & local exceptions, signed by a Doctor, for not wearing mask for medical reasons. I can’t breathe with them on. The manager said she understood & that was acceptable. I said we would be down on the weekend and she assured me it was OK. When we arrived on Saturday I was accosted by security and their boss & told to get out of the casino. I told them I had an exception and it was Ok’ed by a manger. He called me a damn liar & said he would throw me out if I didn't leave. I'm 74 and I augured that the manager told me different. We got into verbal argument & shouting match. In the past we have dropped $1000s at the casino and were treated as excellent customers. This Casino has gone to the dogs. I would advise no one to go to Silver Reef Casino, stay there or play there. Seniors be very carefully, this 30s something year old security bully was going to beat me up if I didn't leave and as he said he was in charge and I had no rights at all. He was not recognizing and exceptions for anything, no matter who issued them.…
It's never a good sign when you check in @ 4:00 that they tell you housekeeping will not be available. We went down to have dinner at 8:45 and were told that they were no longer seating for dinner...take out only. Earlier we wanted to make reservations for dinner and that was not allowed. The pat answer for any shortcomings they blamed on Covid. In reality it was short staffing. The slot machines were very tight with few bonuses. An overall disappointing experience.
2nd time we stayed at the Silver Reef Casino. This time we reserved the Deluxe King North Tower Patio. I regret spending the extra money. The "private Patio" is ground floor only and looked out at the back utility parking. NO view whatsoever. Room had extra space which is nice, but pretty plain. No refrigerator either. Only one chair to relax in. And room was COLD! Thermostat only goes up to 75 deg. Felt like 70. It's winter outside and we're old. We like a warm room!!! Don't waste our money on this room. Other than that, the hotel is clean and well maintained. Staff were exceptionally polite and helpful. I'd like to give a shout-out to a couple of staff that went above & beyond, but their web site doesn't have an email. Coffee shop was closed. Oh well.
Hotel is a midrange casino resort which has some major limitations that could be easily fixed.: There are no personal safes in the rooms, which means you’re stuck carrying your valuables with you while you’re on the premises. And there is no mini fridge. Unless you are super fond of year old creamers, you need to be innovative or bring your own cooler to store your carton of milk. The spa was my wife’s favorites for facials which are, unfortunately, no longer offered. The desk staff is courteous but limit themselves to quoting rules more often than not. The friendliness is extended more toward each other than to guest. The internet is terrible given the fact that you have to relogin every few hours or so with a complicated password and username. If the floor is busy, then chances are you will have a weak signal or interrupted service. If the above were fixed, it would compensate for the noisy motel style heating / cooling system. But that was a construction oversight and not easily fixed. The rates are usually reasonable but not cheap but fit the upscale room decor. There is a coffee shop that was not opened during our stay…the pandemic has certainly not helped the ability to staff. The cleaning staff is very friendly, much more than those at the front desk.…