They force everyone through the main entrance for COVId / ID checks which is fine except if they are at max capacity. We had reservations at the Stk house which was 6 weeks out for a birthday party and some of our guests could not come in, we explained how we had 8:45 reservations and all of our guests were also guests of the hotel. Not only could they not get in to go to the restaurant they couldn’t even get in to go to their hotel rooms. After having to hold the table at the restaurant they finally got in... we had a nice dinner and proceeded to our rooms to drop off bday presents/coats ect. We walked past a guy with a clip board who asked us our room number... and thought hummm extra security? 5 minutes later we came back to go to casino to start having some fun when the same guy with clipboard said we could not enter back through to the casino because they were full and that we would have to go outside in the cold and rain through the parking lot and go stand back in line and wait at the main entrance. We were like WTF? We called the casino concierge (we are all too tier players) and asked if we could wait in hotel lobby until they had space for us ... and he said there was nothing her could do... so we checked out and left. They ruined our 🎉. Other casinos have separate wait lines for people with reservations. But SR failed to show any consideration for their VIP/ or their guests who had reservations. No apologies and no one tried to make it right. This is a cash grab business with no respect or regard for their customers. I will never plan another special event there and will never go there on weekends. We spent millions over the past few years in that casino and helped to shore them up to help the tribe during Pandemic... and this is how they thank us.…
Stayed at the hotel valentines weekend, I am a local and enjoy going to the there for little getaways. Since I do not gamble I like to take advantage of the facilities and the restaurants. With Covid and everything being closed husband and I decided to book a room at the casino, get a massage and go to the Steak House. All was well until something poked my foot in the hotel room (picture below), it was a rusted piece of metal on the floor in the room by the window. So we took it to the front desk where the girl behind the desk said Oh no and stared blankly at me, I asked to speak to a manager, a person was called (don’t know if he was a manager) who looked at the metal and said “oh, would you like to report it to security” and we were walked over to the security desk in the casino where I guess the head of security said if we would like our room to be checked for other objects. We did yes. What really bothered we was that no one out of the 3 people was at all concerned or didn’t even apologize. The person who walked us over to the security desk asked us at least 3 times if we gambled instead,. This piece of metal could have punched my foot and done a lot of damage, a apology would have been nice. It is disappointing since a go to the Hotel a lot and expected better customer service for something that could have hurt me or my husband. Will have to think twice before booking myself a room there again.…
I am a top tier rewards card customer at this casino and I am ashamed. I am fully honest is saying the customer service is horrible. The management do not care and they are as dishonest as they can be. I have won jackpots that they told me I had to forfiet based on a security guard saying I stated I didn't want. Really? I am sure it is in their best interest to believe an employee that is saving them money. DO NOT GO HERE...I recommend Skagit Valley Casino, Tulalip or Angel of the Winds....avoid this place at all costs!!
All the staff I dealt with were great. The room was OK but not for what they're charging. Pretty plain. I've had better at a Holiday Inn Express for a lot less. No free drink stations for coffee, pop, etc in the gaming area. The free breakfast buffet was horrible. Very little, prepackaged food to choose from and then if you want meat, i.e. sausage, bacon or ham it's an extra $3 each person. They have valet service but it's at the casino entrance so no valet or anyone to help at the hotel entrance. It's the nicest hotel in Ferndale and that's the only reason I would stay again if I had to.
Got a free deluxe king room and tickets to the Skid Row concert, coincidentally on my birthday! Room was large and very nice. Bed was super comfy. The shower was amazing, with rainfall showerhead and jets in the wall. Check in and out was super quick and easy. The staff were wonderful- they even sent up a little birthday goodie bag to our room, which was a delightful surprise. Great breakfast in the morning was included. This is a very nice place to relax and enjoy the casino.
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