Excellent customer service! Our favorite place to stay in Chelan. Cleanliness, location, excellent continental breakfast this place has it all. The staff is extremely helpful and friendly and the pool is great, my Granddaughter loves it here
We spent two nights recently at the Lakeside Lodge and Suites. The room was clean and service good. When we had an issue with our television it was handled quickly and securely by hotel staff. The hot breakfast in the morning was adequate. Having a complimentary breakfast with a hotel reservation has become expected. They had the expected "flippy waffle," boxed scrambled eggs and overcooked sausage. It was just fine to get started on long hot days.
What an amazing place. Spent the night before taking Lady Express up to Chelan. Accommodations could not have been better. Room was incredible, wish we had more time there. Sunrise views of lake in morning were incredible. Breakfast was awesome. Property is a work of art. Attention to detail. Highly recommend.
Lovely setting beside the lake. We had a room overlooking the pool and lake. Room was fine, a little on the small side with two beds. We noticed a large plunger in the en suite which are apparently in all rooms! A strong smell of sewage came and went in the en suite which I raised on check out . I was told it would be referred to maintenance . I asked about the plunger and was told it was there in case the toilet became blocked outside hours ! To me this suggests on ongoing problem but I was told I was the first to complain about the smell. Lots of parking . Breakfast was fine. We loved the setting beside the lake but the smell ruined it for us . We won’t be back
I’m only giving one star because you have to input something. We booked our reservation for the weekend of the 4th of July (booked a month in advance). On Friday we started our weekend with wine tasting since check in is not until 3. As we wrapped up at 3 and prepared to go check in to the hotel, I received a call saying our room was booked out. Apparently “this happens when booking through booking.com”. Completely shocked this happened and after going back and forth with the employee to push for her to figure out a solution, as it is their responsibility, she finally mentioned there was 1 room available but for Friday only. The employee then proceeded to say she would work to get us a hotel for Saturday in addition to a gift card in the amount of $50 for their restaurant. The hotel they put us in was not just a downgrade, it was disgusting, dirty and the room was tiny. I have reached out numerous times with my frustration and have yet to receive a response. In addition to the lack of professionalism in follow through and customer service, the “solutions” they offered were completely ridiculous. I should have received a complimentary weekend stay and instead they gave us a dirty hotel and offered a gift card that could maybe buy a bottle of wine (which they never even gave us). I would not recommend this place unless you’re willing to roll the dice in having reservation issues and being potentially stranded or put in a dumpy hotel.…
We needed a last-minute booking on a high traffic weekend and the staff eagerly and cheerfully found the perfect multi-room solution for our large group. The rooms were absolutely perfect. Our lakeside room with double doors opening to gorgeous lakefront landscaping brought it all together as a tranquil, restful stay. We look forward to returning.
Very clean, quiet room, wonderfully comfortable bed, & a perfectly beautiful view of lake & snowy mountains. The only thing that keeps this from being a 5-Star review is the breakfast. There was no oatmeal or any other cereals that didn't have sugar & flavors in them, the sausages were sub-par according to my husband, & the eggs were pre-made with cheese. I imagine that would be a problem for a lot of people as lactose intolerance is very common.
Spent two nights at Lakeside Lodge when visiting Lake Chelan this March for hiking and wine tasting. Easy check in, clean room with comfortable bed, fast Wi-Fi and ok breakfast. Great location right on the shore of the lake close to the downtown and bunch of wineries and hiking trails. Will stay again.
Loved this place! The room and facilities were clean and well maintained. Staff was excellent. Daily housekeeping was provided even during pandemic restrictions. Rented a room with a cooktop and small convection/microwave oven. Basic kitchen supplies were provided. Breakfast buffet was provided in a spacious dining area. A city park and boat launch in located right next to the hotel. Would definitely recommend this facility if you are visiting Chelan.
First, it's bizarre that the locals, even at this property, don't want to protect the rest of us by masking up. We did not find any masked employees. They might feel special, or ??? They've hung up the required signs, and that's it! On to the lodging: it's excellent. They put us in a pet friendly suite with a lake view, right near the excellent breakfast room. Yes, the room seems old and used, but everything is in place, and everything works. The breakfast room is worth visiting, even if you do not eat there. Most of all, the woman in charge in the breakfast room ('though unmasked, as the person in the office) is delightful and helpful. She keeps the room perfect, and seems to enjoy her job.