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Extended Stay America - Seattle - Bellevue - Factoria

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3700 132nd Ave SE, Bellevue, WA 98006
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1 room 1 adult
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Extended Stay America - Seattle - Bellevue - Factoria
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118 Reviews from our TripAdvisor Community

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1 review
1 of 5 stars Reviewed 5 days ago NEW

This was discounted by priceline and I nearly to the dollar spent as much on this disappointing experience. The dog fee was a surprise but ended up being even MORE than advertised. The local calls I was billed for in lobby when leaving. I had to bring dishes to my room which was kind of dangerous. Really no dishes in... More 

Helpful?
Thank Julie L
Oklahoma City
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 11, 2015

The outside is well maintained for an older hotel. On entering my room it was clean and presentable. I don't really have too much to say other than they need to remove all of the caulking around the bathtub, kill the mold and re caulk. The bathroom drain is very slow draining also. The biggest problem is they need to... More 

Helpful?
Thank k2rhere
Manager_11525, General Manager at Extended Stay America - Seattle - Bellevue - Factoria, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies for the housekeeping issues you experienced. As this hotel’s manager, I can assure you that I have shared your comments with our staff and used them as a training tool to ensure your experience is not repeated. I am grateful for the feedback... More 

Delhi
Level Contributor
10 reviews
7 hotel reviews
2 of 5 stars Reviewed November 23, 2015 via mobile

I stayed in extended stay Factoria last year when i visited bellevue for my business trip. I have paid around $100 per night, and facilities were really poor. There was big room with small kitchen... but kitchen was in so bad condition i have never used it. Very dirty toaster and dirty coffee machine. Hot plate was not working at... More 

Helpful?
Thank Amit V
Manager_11525, General Manager at Extended Stay America - Seattle - Bellevue - Factoria, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback,... More 

Dallas, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 11, 2015

I had to wait for 1.5 days to get kitchen items. Rooms are really cramped, Phones dont work. About the staff, well they were understaffed & that was visible in the way they were handling our queries/ requests. The roofing work was going on, and they had the heavy cranes dangerously close to parked cars below

Helpful?
1 Thank Navin K
Yorktown, VA
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 7, 2015

The room was not cleaned, there is an ongoing roofing project which is very disruptive, and the staff is not helpful or pleasant. Find someplace else even if it is more money. You won't be sorry that you did.

Helpful?
Thank travelinfromYorktown
1 review
5 of 5 stars Reviewed October 5, 2015 via mobile

My experience here was great..the staff was very friendly and willing to help in anyway they can, great rooms and very clean kitchen and bathroom... its a must to visit A++++ the manager on duty great energetic and helpful person.. thanks guys

Helpful?
Thank chance l
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed September 24, 2015 via mobile

This was the only hotel left with available rooms in the area. So we didn't have a choice. $160 for a room was way too expensive for not even a coffee pot in the room and minimal toiletries. The room was clean and updated but the bed was hard as a rock and very noisy. Would never stay here again.

Helpful?
Thank dali2011
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 12, 2015 via mobile

Chose this place because it had a kitchenette and I needed to be able to keep food and prepare meals there. Sign in the kitchen says "if you need standard kitchen stuff (plate, fork, glass, etc) call the front desk" the kitchen had NOTHING!!! Went to call and the cord connecting the phone receiver to the base was missing. I... More 

Helpful?
1 Thank QuelliPG
1 review
1 of 5 stars Reviewed September 2, 2015 via mobile

Staff is very friendly but when asked for kitchen supplies. They ran out. Asked for a coffee maker they ran out. Had one soap in the restroom. They only clean your room once a week. My boss would have saved a lot of money if she would booked me in a Traveloge.

Helpful?
Thank Sara M
Manager_11525, General Manager at Extended Stay America - Seattle - Bellevue - Factoria, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure our amenities are fully stocked for our guests moving forward. Thanks to your feedback, we can continue to work on providing... More 

Santa Fe, NM
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed August 27, 2015

I've stayed at other Extended Stays and most are pretty good. This one, however, is just sad. We stayed during a break on a long car camping road trip. The upside is that it was better than camping - in that you don't have to pitch your tent, walk to the bathrooms and are out in the elements. But that... More 

Helpful?
Thank Marty_Malbec_6100
Manager_11525, General Manager at Extended Stay America - Seattle - Bellevue - Factoria, responded to this review

Thank you for taking the time to tell us about your experience. I appreciate your comments regarding our staff; however, we apologize for the maintenance issues you experienced. In response to your feedback, I will make sure we are thoroughly inspecting rooms prior to guest arrivals. I really appreciate you bringing this to our attention. It would be our pleasure... More 

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