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BEST WESTERN Potomac Mills

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445 Reviews from our TripAdvisor Community

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Showing 429: English reviews
Virginia Beach, Virginia
Reviewed 5 days ago NEW

Second stay at this property and now have a favorite. I travel often for work and the service is leaps and bounds above similar hotels. They also take special care of members with treats and marked parking. Have been given auto upgrades both times without asking. Plenty of room to enjoy a full breakfast and Keurig coffee maker in the...

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Helpful?
Thank drad1166
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

North Carolina
Reviewed 6 days ago NEWvia mobile

Lovely hotel, five stars as compared to hotels of its class. Well maintained and reasonably priced. We decided to stay here after a late afternoon arrival at the cruise port of Baltimore while on the way home to North Carolina. It is close to the Interstate and it has an Outback restaurant next door so you don't have to drive...

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Helpful?
Thank karoleigh
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

Reviewed 1 week ago

I have stayed at this property on 4 occasions over the past 6 months, and have been increasingly impressed with the service on each visit. Admittedly, on my first visit, which had been booked on-line via hotels.com, I was a little uncomfortable with the decor. It is in need of a decor upgrade when compared with newer properties. However, some...

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Helpful?
Thank Ed G
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

Vestal, United States
Reviewed 1 week ago

Have stayed here several times. Helpful friendly staff, breakfast is excellent. Rooms always clean. Good well lit parking area. Next to many restaurants and shopping areas. We will be staying here again.

Review collected in partnership with Best Western
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Thank D3654QWtomw
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

Lancaster, PA
Reviewed 2 weeks ago

This was a last minute decision to stay a night in the Washington DC area. The staff at this hotel could not have been any better. The room was clean and comfortable. The only downside was the breakfast. But I would not let that keep me from staying here again. This hotel is now our hotel of choice when we...

Review collected in partnership with Best Western
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Helpful?
Thank rinlanc
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

Pennsylvania
Reviewed 3 weeks ago

On the road 160+ nights per year for our work, we rarely find a hotel so close - this one was across the parking lot. In addition, it was an excellent hotel: clean, comfortable, pleasant, well-maintained. Front desk staff was terrific (Gerald being our favorite). So nice to have professionally-dressed personnel. Plenty of parking available. Outer doors locked after 10:00...

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Helpful?
Thank Mary Jane S
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

Murphy, North Carolina
Reviewed December 8, 2016

Made reservation thru hotels.com. Paid in advance. Arrive around 10:30 pm. Clerk said because I had used a third party site to make reservations I had to pay a $200 deposit. It was their policy. They told me if I used my debit it would take up to five days to see a refund. That would have tied up the...

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Helpful?
Thank SomedayIreland
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We regret in this instance we did not deliver on our promise to lead the industry in customer care. We will strive to get better. At your service!!

Richmond, Va
Reviewed December 6, 2016

Good location, safe, clean rooms, value for the price. The only drawback was the strong air spray scent used. If you don't like it, stays awhile lingering. Customer service was great, fairly good breakfast

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Thank dontaskme2cook
Management response:

Thank you for staying with us at the Best Western Springfield, VA during your recent visit to the Washington, DC area. We appreciate your complements regarding our overall service and the cleanliness of our hotel. We are sorry that the scent of our air fresher was not to your liking. Please be assured that we take your concern seriously and...

Goode, VA
Reviewed November 21, 2016

My wife and I have stayed at the hotel many times and we like it very much. We have relatives in the area and come here a few times a year to visit them. Best Western Potomac Mille in Woodbridge, VA is where we always stay. It has never disappointed us. Service is great, rooms are clean and comfortable. The...

Review collected in partnership with Best Western
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Helpful?
Thank 722LLOYD_P722
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

Brooklyn, New York
Reviewed November 19, 2016

Everything from the comfort of the room, to the politeness of all the staff and lastly the great breakfast . It was ideal. I was able to get a good night's sleep in a clean comfortable bed to begin a journey the next day. I have stayed numerous times at this hotel and always found it a great experience.

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Helpful?
Thank dcnop
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review

Thank you for taking the time to comment on your recent experience at the Western Potomac Mills. We appreciate your patronage and your feedback as we strive to lead the industry in customer care. At your service!

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
We have been trying to update our exterior shot. Here is the picture again. How long will take to see the new shot? ... more   less 

Additional Information about BEST WESTERN Potomac Mills

Address: 14619 Potomac Mills Rd, Woodbridge, VA 22192-6809
Location: United States > Virginia > Prince William County > Woodbridge
Price Range: $90 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Potomac Mills 2.5*
Number of rooms: 172
Reservation Options:
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Also Known As:
Best Western Potomac Mills Hotel Woodbridge
Best Western Woodbridge
Best Western Hotel Woodbridge
Woodbridge Best Western
Hotel Style:
#2 Business Hotel in Woodbridge
#3 Romantic Hotel in Woodbridge
#3 Family Hotel in Woodbridge
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN Potomac Mills staff and other travelers.
4 questions
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Dolgeville, New York
Dolgeville, New York
over a year ago
Dolgeville, New York
over a year ago

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Questions? Get answers from BEST WESTERN Potomac Mills staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get a suite. Adjoining rooms with one converted to a sitting/dining area. Economical and comfortable. 3 windows.”
 of 5 bubbles 434edg, 1 week ago | Read review
“No noise issues even though in dense, commercial area”
 of 5 bubbles MaryjanePennsylvania, 3 weeks ago | Read review
“Rooms near the elevator are convenient for elderly.”
 of 5 bubbles dcnop, Nov 19, 2016 | Read review
“I enjoyed the ninth floor. Very quiet.”
 of 5 bubbles robertjO2572MG, Nov 18, 2016 | Read review
“Find another hotel”
 of 5 bubbles ricd617, Nov 3, 2016 | Read review
5 of 5
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