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All reviewsindoor poolon site restaurantvery nice hotelcommon areasspent one nightrooms are spaciouswould stay againfront desk stafflong drivecomplimentary breakfaststaff was friendlylobbykylepillowselevatorchannelsvirginia
This is a basic double queen hotel room. The air conditioning worked great. The beds could have definitely been better. One had no support what-so-ever, and the other had a hump in the middle. The pillows were far too soft. There is a fridge, microwave,...More
Thank Angela D
Response from Nerissa M, Guest Relations Manager at Holiday Inn Winchester Southeast-Historic GatewayResponded 1 week ago
Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I am happy to see the rating and to read the pros of your experience; yet I regret to...More
We will make a few trips from NY to Southern areas of the Country. We find ourselves always stopping at Winchester and this hotel on our way back each time. The hotel is very conveniently located besides I-81 with very easy access. It is also...More
Thank JJ F
Response from Nerissa M, Guest Relations Manager at Holiday Inn Winchester Southeast-Historic GatewayResponded July 1, 2018
Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel
so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five
star accommodations and hospitality...More
This hotel looked brand new. It is located away from the highway I81 but the road 522 passing in front can be busy.
I saw also a few light propeller airplanes flying over but they were not so many and not too noisy. Moreover the...More
Response from Christopher K, General Manager at Holiday Inn Winchester Southeast-Historic GatewayResponded 4 weeks ago
Thank you so much for your thoughtful review! We're very happy that you enjoyed your stay and we hope you'll come back and visit us again soon!
Kyle [-] of the Holiday Inn Winchester provided one of the single worst customer service experiences in my life. I confirmed with the front desk that I could check out of the hotel early and receive a refund for my final night. However, the next...More
Thank Dustin M
Response from Nerissa M, Guest Relations Manager at Holiday Inn Winchester Southeast-Historic GatewayResponded July 4, 2018
Thank you so much for bringing this matter to our attention. I am so sorry to hear about the difficulties that you experienced for your refund request which didn't grant, The standard procedure in such cases is to confer with management regarding what...More
Well appointed, clean rooms with a good mattress and pillows. Friendly staff, fast easy checkin and checkout. Onsite restaurant and lounge. Good made to order breakfast. Quiet hotel. Bathroom was very clean with lots of towels.More
Response from Tina M, Guest Relations Manager at Holiday Inn Winchester Southeast-Historic GatewayResponded April 10, 2018
Thank you so much for sharing your review and giving us an honest look at the guest experience in our Holiday Inn Winchester Southeast-Historic Gateway hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged...More