Beautiful resort! Friendly, courteous and efficient staff. Loved the pool and the pool staff guys were fun! When we called for maintenance or housekeeping the response was immediate. Every time! We will be back to visit again!
The resort was located very conveniently in the historic triangle. The grounds were beautifully maintained. We were pleasantly surprised to find the Mansion open, so we toured it by ourselves and found it to be beautifully decorated. Not only was the resort located near the Jamestown and Yorktown historic areas, but there were many restaurant options nearby. We thoroughly enjoyed our stay here and highly recommend it!
This resort is beautiful. Morning walks are the best. Staff are very friendly. In the afternoon you can see tons of deer. Very nice place. Also mini golf is free and pools are very nice. Coffee house in resort and restaurant.
I’m going to start with the bad. Absolutely the worst check in system I have ever went through and then they have someone try to get you to come get offers. Which just adds to the frustration of going through the check in process. The Coffee Shop is only open from Wed thru Sun and only till 2pm. The couch was extremely uncomfortable. Now on to the great parts. Beautiful place, great amenities has everything you need. Great texting system. Aside from entrance doors slamming shut very peaceful rooms. All staff were very nice.property is very well kept.
When driving into the resort, security is extremely polite and friendly. There should be a sign letting guests know about the geese that frequently cross the road as we witnessed guests getting out of their cars to try to kick the geese to get them to move. Check in was relatively easy. We asked for a downstairs room as a member of our family could not climb stairs. We were told that the downstairs units only have twin beds in the second bedroom (even though the website shows otherwise). The room itself was nice but outdated. Some of the chest drawers were broken and could not be used. The indoor patio was a beautiful spot to sit and relax. The grab bar in the shower was on the wrong side so if you tried to use it to exit the shower, you were stepping into the tiny spot between the tub and the toilet. The parking lot had potholes. We loved the assigned spots, but if you had a large vehicle (minivan or suv) it was extremely diff to get out of the spots. The concierge desk would only assist if you agreed to attend a presentation. Once I said I wasn’t interested, I was on my own. The free WiFi only applied to the same 4 devices all week, not 4 devices at a time. This was our second time at the resort and I probably would not return again. …
The Powhatan had multiple issues with the unit including significant leaking of the sliding glass door during a rainstorm and a huge gouge out of the main door allowing access to the locking mechanism from outside the unit. In addition, when compared to other properties in the Williamsburg area, the daily user fee seemed overly high based on what you got at the resort. I've paid about 1/4 the user fee at other area resorts and still gotten the same, if not more, amenities onsite. Our check in process was also a fiasco. My wife has some allergy issues, so I contacted the facility the week before our arrival and they stated that they could get the room set up so as not to worry about those issues. They even stated that they had already assigned us the room so it would be ready upon arrival. When we arrived, the initial check in took a normal amount of time, but we were told the room was not yet ready, so we needed to sign up for the texting notification so that we could be notified when it was ready. After nearly 3 hours waiting, we finally went back in to ask about the room and they said it was ready, but they never texted us to let us know. Needless to say, we were a little miffed. …
We enjoyed our stay here, in large part because we could easily travel between the three points of the historic triangle and the grocery store. We enjoyed the pool and putt putt amenities. Our room was clean and updated when we arrived. We would stay here again if we were in the area.
This is a beautiful resort, very well kept with spacious units. We've stayed there twice. Rooms are clean, well equipped, staff are helpful and the beds are comfortable. The location is ideal for sightseeing. Lots of great restaurants and home-made ice cream.
We booked this as a hotel for a local sports tournament. Supposedly we got a renovated room - which appears to be renovated to a 1990s look. If you like dark brown rugs, uncomfortable furniture in living room, walls that are 1990s gold paint and lights that are harsh, cool white / blue (4000K) - this place is for you. I think they forgot to hire a designer who might have suggested neutral colors and updated furniture. It really was a band-aid renovation. Renovated only means they have new appliances and sinks/tubs. Everything else is recycled. Our furniture in living room had hole in it, rest of furniture was old - and couldn't wait to check out. Looks like it was built as a cheap construction from the 70s. Grounds are really nice, and historic house and coffee shop were also nice. Slow check in and called twice to be put near traveling guest - didn't work. Hilton status means nothing - and you are going to pay $25 resort fee for everything - wifi, etc. Didn't include coffee too. If I am ever back in area - will opt elsewhere. Marriot at Ford's Run a better similar facility.…
Been staying at Powhatan resorts for years on my own. This time I was coming down with the family to visit family in the area when diamond resort offered me a presentation for my visit. My hour and a half turned into 2 and a half hours and the folks get an attitude when you don't except their 29 percent interest or their by now pay later crap. My credit score is nearly 800. don't they give you the package and allow you to take to your bank and get back to them. Oh and the prepaid gift card for 100 dollars? Good luck with that