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This hotel advertises a pool and hot tub open until 11:00pm. The first week I was in the hot tub at 10:00pm--a full hour before it's supposed to close--and the pool maintenance guy comes in and starts flooding the hot tub with tap cold water....More
We are new to the Marriott brand as we usually stay at Hyatt hotels. On it's website this hotel looked a lot like a Hyatt Place. It was not. Our room had stained carpet, a stained sleeper sofa mattress and missing art on the wall...More
Response from michelle b, General Manager at SpringHill Suites WilliamsburgResponded 1 week ago
Thank you for sharing your experience with us at the Spring hill Suites by Marriott. I do apologize that the hotel was not up to your expectations. We take guest feed back very seriously and will continue to correct these areas brought to our attention....More
Had a very nice stay at this hotel. Always like Springhill Suites and usually have no problems while we are here. Very nice staff and very helpful with recommendations of where to eat. Will come back again very soon!
Response from michelle b, General Manager at SpringHill Suites WilliamsburgResponded 5 days ago
Thank you so much for sharing you experience with us . We look forward to having you come and stay with us again.
I usually stay at the Manor Club, but I had a free mega bonus night to use up, so it was here or the Fairfield. The only really negative complaint is the bathroom needs a refurbishment. The tub didn't drain and there were a few...More
Response from michelle b, General Manager at SpringHill Suites WilliamsburgResponded 2 weeks ago
Thank you for taking the time to share your feedback . We are currently doing work in our bathrooms, so these areas are being addressed. Thank you again.
My family visits Williamsburg during the holiday almost every year. This hotel was disappointing, especially in comparison to other Springhill Suites. The carpet was dirty, the bathroom was extremely tired (non functioning/latching door lock, worn out and moldy caulking, dim lighting). The sofa bed was...More
Response from michelle b, General Manager at SpringHill Suites WilliamsburgResponded 3 weeks ago
I apologize to you and your family for not meeting your expectations when staying at a Marriott property. We are addressing the carpet issues and engineering will be working on the door latches, and other areas of concern. I Will also address your...More
$68 - $182 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Our room was perfectly clean and had a fresh smell; we were there for 3 nights. I have previously been in the hospitality business and have inspected rooms for housekeeping departments, so I tend to notice things. There... More
Our room was perfectly clean and had a fresh smell; we were there for 3 nights. I have previously been in the hospitality business and have inspected rooms for housekeeping departments, so I tend to notice things. There was absolutely no problem with this room. Should you ever have any problems with your rooms, just let the front desk know. Most are willing to move you to another room, if one is available or take care of your concern in some manner.
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"We stayed on the first floor...extremely convient!"