I have been staying at the Williamsburg Lodge for 15 years. I love the location, which is right in historic Williamsburg and steps from the attractions, taverns, downtown marketplace, restaurants and William and Mary. I love parking my car and not needing it again until I leave. The spa across the street is lovely, and I book a massage each trip if time allows. This said, the hotel does not meet the standard it once did for service and attention to detail. Paying >$300/night for a weekend stay, one expects a bit more than you get from the $100-150 Holiday Inn Express, etc. down the street. Unfortunately the price tag has gone up while the level of service has come down. For example, we noticed a large patch of grey caulk or adhesive on the back wall of the shower and then found the shampoo caddy that formerly occupied that spot. It was left leaning against the wall. I assume that housecleaning intended to have that fixed (as they didn't fill the near empty bottles) before the room was occupied again. However, that didn't happen. I called the front desk and let them know the situation, and they said they'd send some one to address it. However, that never happened, and we just dealt with it. At checkout, I let the front desk know that that the bathroom still required some repair. Zero concern. I really wouldn't be surprised if the next guest repeats my experience. Again, the hotel offers a location that can hardly be beat, which earns it a "4" rating. Guests should know that's what they are paying for, the location, and set their service-level expectations a bit lower than the nightly rate may imply.…
Overall, we had a great time at this resort. The location is unbeatable and the staff were very friendly and provided wonderful customer service. The rooms were very clean and the beds were quite comfortable. I am giving the resort a 4 out 5 as the rooms are a bit tired and could use a refresh.
Property severely worn. Room not clean. Smoke smells. Been here multiple times. It needs updating really bad. Elevator very dirty and beaten up. Housekeeping just not up to the task. On the positive side staff was very cordial and helpful. Wish it could get back to previous splendor. Very disappointed this time.
So, My wife and I had a really good stay at the Williamsburg lodge while doing business in Williamsburg, but the thing that really stood out for me was how nice the gym was. Everyone there was very helpful and most of all a young man name Alex who worked as hard at being helpful as he did at cleaning all the equipment upon his early morning arrival. Just wanted to say a good thing or two about Alex. Also, there was a really nice person in the "Grab and Go" cafe. She was supper sweet. And really good, quick food there. Great stay!
Jordan, at the front desk, was fantastic. He was incredibly efficient, helpful, and professional and made the start of our trip such a breeze! They are lucky to have him. The hotel and grounds are beautiful, and the rooms are clean and spacious.
Had a very nice stay here. The hotel is nice and looks like a colonial Williamsburg hotel should. Staff was friendly and helpful. We got two free tickets to the historical area as part of the package which is a good deal. Shuttle stops right in front of the hotel. Only complaint is a $15 charge for parking.
Stayed two nights recently. Since it was winter and the weather was bad nothing was crowded. Hotel staff was very friendly the interior is a little dated but clean. Room was comfortable. Ate breakfast in the restaurant and both service and food were good. Really enjoyed the proximity to everything. Will definitely go back.
This hotel needs new management. Booked a one night stay as to attend my fathers funeral. As an elite Marriott member, I get a guaranteed 4pm checkout but this hotel upon check/in refused to honor my late checkout or offer a reasonable accommodation. The 4pm checkout was needed to accommodate my fathers funeral but not only did the front desk lack empathy in this situation but the manager refused to even speak with us. We said we were happy to accept any room which would accommodate the late check out which is a benefit guarantee in the terms and conditions of Marriotts Bonvoy program. Multiple rooms showed available for the night we were staying and the following night. Dealing with this hotel and their lack of empathy in such a difficult and trying time was not just disappointing but very upsetting. We ended up canceling our reservation and moving to a different Marriott property that was a much lower level hotel but whose front desk staff demonstrated warmth and empathy, getting a room ready for us immediately and getting us settled into a room very quickly. Sadly we lost time with family dealing with the Williamsburg Lodge who does not follow the terms and conditions of the Marriott Bonvoy program but more importantly they lack basic human decency and empathy.…
Once again we stayed at the Lodge for the Williamsburg winter blues/jazz fest. 7 of us stayed at the lodge which in the past hosted the fest but this year was held at another venue. Our stay at the lodge was fantastic! Staff and location are incredible. We ate in the hotel restaurant (Sweet Tea and Barley) twice and had wonderful service and advice from Stephen and Cat. Both extremely knowledgable and the food and drinks were fantastic. Another standout was Frederick who was one of the doormen. We took advantage of the hotel shuttle driven by Frederick to take us to and from the Fest venue. That was so nice!! Frederick could not have been nicer to take care of us the way he did. Great time had by all, we will be back again next year for the Fest and will stay at the lodge. Just hope the Lodge is hosting!!…
This hotel is an easy walk to the Historic Area and the shuttle stops nearby. Rooms are spacious and comfortable. Breakfast is available in Traditions Restaurant and their Spa is across the street. You can get tickets and reservations for dining and special programs at the Concierge desk.
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