Kingsmill Resort
1010 Kingsmill Road, Williamsburg, VA 23185-5576
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 08/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Kingsmill Resort
Updated 08/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#17 of 74 in Williamsburg
Location
4.7
Cleanliness
4.5
Service
4.4
Value
4.1
Kingsmill Resort is the only AAA Four Diamond resort in historic Williamsburg, Virginia and is situated on 2,900 protected acres along the James River. At Kingsmill, we invite our guests to experience a relaxing retreat where casual elegance provides the perfect backdrop for a stress‐free getaway. Guest can relax in over 400 exquisite villa‐style guest rooms, play a round of golf, relax at the spa, enjoy the fitness center, indoor and outdoor pools, as well as dine in any of our on-property restaurants. Situated adjacent to Busch Gardens, 10 minutes from Colonial Williamsburg.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Tennis court
Babysitting
Parking
Wifi
Hot tub
Lazy river
Indoor pool
Outdoor pool
Heated pool
Fence around pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free shuttle or taxi services
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Concierge
Gift shop
Non-smoking hotel
Picnic area
ATM on site
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Private balcony
Kitchenette
Microwave
Flatscreen TV
Room service
Safe
Iron
Wake-up service / alarm clock
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Quiet
Languages Spoken
English
Location
Full view
Contact
1010 Kingsmill Road, Williamsburg, VA 23185-5576
Getting there
Rental CarsSee rental cars from $54/day
2515Reviews87Q+A100Room tips
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I completed their survey after leaving. I’ve tried to reach out to them. It was a disappointment. For what we paid we could have gone to Disney and that would have been a way better value. 1. They cancelled their shuttle to williamsburg and Busch gardens which was one of their selling points. 2. Their restaurants are absurdly expensive and fairly low quality- lots of canned fruit cocktail and peaches at the breakfast bufffet and not fresh danishes, but packaged danishes and muffins. The restaurants are not all open. In fact they tell you to make reservations but there aren’t places that you can- except the James River Grille- but we were burned out on their other offerings before that. 3. We were told a few days before check in that they don’t clean the rooms during your stay. Or if they are asked to do so they charge an extra $40 a cleaning. We were told our room was fully stocked- but it had no shampoo, all the dispensers were empty. It took 2 requests and about 36 hours to get more. 4. It wasn’t clean. There was trash from the prior occupants- razor covers, hair ties, and more just on the floor. 5. It appears someone tried to kick in the door before our stay, and it wasn’t fixed. Or if it was it was not fixed well. Door knobs were falling off between connecting rooms, there was a hole in a door, all the caulk in the bathrooms was black and moldy. 6. I booked a birthday spa treatment for my wife. It was supposed to be at 2:15 or 2:30, I called at 1 to check the time. They said, no it already started. Nobody called us or anything. Then I was told I would be charged anyway. I asked how that could be the case since I had been given the wrong time. They said we’ll check. An hour later they did finally agree to not charge me but never offered to rebook it As others have said, the service level was sub par. For the price you pay I would expect cleaning, good service, and good food. None of those things was true. I would save your money and stay anywhere else in the williamsburg area.…
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Date of stay: June 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from , Owner at Kingsmill Resort
Responded 2 days ago
Hello 565guenterw, Thank you for leaving us a review about your stay. We appreciate the time it took to write this. It looks like you had multiple issues with your stay and for that we are sorry. From the tardiness of supplies to the spa treatment. We will speak with the departments that were mentioned in your comments and address issues with them. Have a great day
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Kind of expensive 3 people, 2 bed condo and 2 rounds of golf $3600. Condo was nice, clean and a great view. Staff excellent. Even opened the spa store on a day they were closed so we could purchase some of there body lotions before we checked out. Dining - a big area of improvement needed. Very limited selections. Walked out of the Marina restaurant after seeing how overwhelmed they were. Maybe staff shortage? if so, tell us and make the dining room smaller. Serve 50 happy people instead of 100 guests mediocre. Some of them close at 8:00
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
It was our first time at the Kingsmill, arriving Sunday, June 12. Overall the property looks nice. When we arrived right around check-in (4pm) and were eager to check in after sitting in traffic for hours, only to be told our room wasn't ready. We were good sports and walked the grounds for half an hour, and our room still wasn't ready. At this point, Kingsmill had a number of options they could have used to address their deficiency, including offering a credit to get food or drink while we waited, upgrading our room to one available, downgrading our room but offering to refund the overpayment, or, at a minimum, offering us a card to the grounds so we can use the amenities while we waited. None of these things happened. Around 5, when we asked if we could at least use the pool, they begrudgingly gave us access (again, didn't volunteer this). Thus, our vacation began with changing in a locker room to use the pool - every woman's dream. We received a text that the room was eventually ready at 530, 1.5 hours after the committed time. There was zero apology. Keep in mind Kingsmill has a policy of $75 for late check out for one hour. They clearly don't value your time as much as they do theirs. The room was fine, although we could hear every step the people above us made. There is way less to do on site than most other resorts we've been to in Virginia. It is really for the golfers and tennis players, so if that is your jam it's probably great. We also did the $20 buffet breakfast. Pretty views and ambiance - food on par with the free breakfast at hampton inn (for what it's worth).…
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Date of stay: June 2022Trip type: Traveled
2 Helpful votes
Helpful
Our room was very dated. No water bottles in the room….will find a gas station or something tomorrow to buy some. Plug outlets spark. Toilet runs continuously. Bathroom dated for sure. Bug in the sink. No maid service. We got in around 7:30 pm on a Sat night and looked at what dinner options there were. All but one restaurant closes at 8 but James Landing said they were open until 9. We went down at 8:15 to James Landing…travel weary and so hungry but they weren’t serving food. So we had to drive two miles off resort to eat. So far so weird.
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Date of stay: June 2022Trip type: Traveled
Room Tip: Bring your own water. Expect to drive for dinner. Long walk to pool area and no pool towels…they...
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Helpful
Response from , Owner at Kingsmill Resort
Responded 2 days ago
Hello spacedogsavage, Thank you for leaving us a review about your stay. We appreciate the time it took to write this. It looks like you had some things wrong with the room, but hopefully you let our staff know so that we were able to fix it or replace it. I will follow up with our maintenance team to see if these things in your room were addressed. We are very sorry that our outlets were not open as late as you would have liked. We are working toward longer hours on multiple fronts. Have a great day!
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Love the area and resort in general, but service was lacking. No maid service for anyone unless you request it 24 hours ahead of time and pay an extra $40. Maid service is the minimum expectation for a resort of that caliber. When I called, they said they were "busy." Sorry to have inconvenienced them. When they say stuff like that, they have no idea how that can affect future bookings.
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Date of stay: June 2022
Helpful
Response from , Owner at Kingsmill Resort
Responded 2 weeks ago
Hello jimhD3714SV, Thank you for your honest feedback about how your stay went with us. There are things that we can’t control, but service is definitely one of the things we CAN, so we are sorry that your experience with our service was not the standard we hold ourselves to. All rooms are stocked with 2 days’ worth of supplies, but at any point guests can call or text us 24/7 and we are able to replace, replenish and/or bring you anything that you need to make your stay a great one. But yes, For those who want daily service, it is available but at an additional cost. Have a wonderful day!
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We were so disappointed in the condition of the River Course. No drink cart came around. The condition of the course, the yards, ponds, homes had deteriorated since our last corporate visit in 2019. So sad to see the decline.
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Date of stay: May 2022Trip type: Traveled
2 Helpful votes
Helpful
Response from , Owner at Kingsmill Resort
Responded 2 weeks ago
Hello 11carao, Thank you for your honest feedback about how your stay went with us. We are sorry that your time on the River course was not pleasant, and that there wasn’t a beverage cart that was around during your play. Though we don’t manage the homes and grounds around the course, we will let the local HOA know about your concern. Have a wonderful day!
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The resort in immaculate the pool clean and crystal clear water. The rooms are well equipped and beautiful. We have been there a few times and each time found the people at the front reception desk to be not at all helpful. We tried to get golf reservations but the person was gone home. the next day we tried to get tickets for another attration but the person was not in that day and the front desk staff were clueless saying you know with covid we are short of help. ( that excuse is tired and worn out)
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Date of stay: May 2022
Value
Location
Service
2 Helpful votes
Helpful
Response from , Owner at Kingsmill Resort
Responded 2 weeks ago
Hello Skip M, Thank you for your honest feedback about how your stay went with us. We appreciate the time it took to write this review! I am sorry that your experience with the front desk team was not a good one. We will address this review with that team. We are glad that your liked your room and that you enjoyed the pools. Have a wonderful day!
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Beautiful, well-maintained property and the river pool is a blast for kids. But the service and food are severely lacking. No housekeeping (no legitimate explanation given), the restaurant food is awful, and you can go your entire visit without running into a staff member outside of their posts at the pool, restaurant, or lobby. But really, my main gripe is the food service. There are few options. The lone casual place open for dinner—James Landing Grille—has a limited menu and is short staffed. The one dinner we had there was one of the worst we’ve had in a long time. The beef nachos featured chunks of lukewarm steak buried in congealed cheese. And the crab cake sandwich would be better found at a roadside diner 1000 miles from the Chesapeake. Surely, The Mill and its heralded donuts and sweets would save the day…but they were fresh out of those by 9am (really glad we promised the kids donuts if they behaved at bedtime the night before). The river pool bar consistently had a long line of pre-teens ordering virgin pina coladas, overwhelming the two staffers who had to keep blending the drinks (so count on 15 minutes of waiting in line there for a drink or snack). It’s amazing the kids knew they were serving anything at all given there wasn’t a menu in sight. Bottom line, get one of the rooms/condos with a river view and take in the great scenery—really the best offering of this resort. Get off the property for food (You’ll be better off at the Taco Bell down the road. You laugh now, but…). And come with the expectation that this is a mid-level resort that falls short of the truly high-end resort properties in the region.…
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from , Owner at Kingsmill Resort
Responded 2 weeks ago
Hello DCACK, Thank you for your honest feedback about how your stay went with us. We appreciate the time it took to write this review! We are sorry if there was any confusion on the housekeeping part. All rooms are stocked with 2 days’ worth of supplies, but at any point guests can call or text us 24/7 and we are able to replace, replenish and/or bring you anything that you need to make your stay a great one. For those who want daily service, it is available but at an additional cost. Food is a big part of every vacation, and we are sorry that our dining options did not meet your standards. You mentioned the James Landing Grille as your only casual place open for dinner, but we also have Eagles, which is open every day for lunch and dinner. We will meet with our staff to make sure at check-in guests have a better understanding on what times things are open. Have a wonderful day!
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No room cleaning unless you pay. Notice the cost of the room is higher and the services less. Dining is nonexistent at best. Breakfast is expensive and little choices. Service is slow and the atmosphere is dull. I could have stayed home and golfed and had better food, some entertainment and a good bed to sleep in. Not going to waste my time or money again.
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Date of stay: April 2022
Value
Location
Service
Room Tip: no advice I'm not going to return. Rooms are getting worn out and need painting/upgrades
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Helpful
Response from , Owner at Kingsmill Resort
Responded May 23, 2022
Hello Lisa P, thank you for your feedback. We're sorry to hear that your stay was not up to your expectations. We do have 2 different breakfast spots for our guests to choose from. We always try to give our guests as many choices as we can. Have a great rest of the day.
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We had an overall disappointing experience at Kingsmill and will not be returning. We had to cut our stay down by one night, and were grateful to leave early. Our poor experience started at check-in; the woman who checked us was disinterested and unhelpful. To get any information about the hotel and surrounding Williamsburg area, Busch Gardens, dinner recs, etc. was difficult. My 2 boys who were standing with us even noticed and commented on her poor attitude. We didn't realize that all the outdoor pool areas were still closed (that's our fault as we had not checked on operations of amenities). However the indoor pool's hours were quite restrictive - open only at 11am to guest, as it was closed from 6-11 for lap swimming and water aerobics. Completely unacceptable. On the day of checkout, we asked for towels at 840am, did not receive so I checked in again at 910am, still did not receive so I called the front desk at 930am, and never ended up getting them. Dried my son off with a hand towel. Rooms are outdated and overall dark, dusty. Not what I had expected from a property of this caliber. At the end of our stay, we spoke with the manager. He was very attentive to our concerns and would follow up on some of the issues (for example the pool hours). As much as we appreciated his efforts, we left disappointed…
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
Helpful
PRICE RANGE
$243 - $321 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kingsmill resort williamsburg, kingsmill hotel williamsburg
LOCATION
United StatesVirginiaWilliamsburg
NUMBER OF ROOMS
425
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Claim Your Listing Frequently Asked Questions about Kingsmill Resort
Which popular attractions are close to Kingsmill Resort?
Nearby attractions include Colonial Williamsburg (4.1 miles), Colonial Escape Room (1.2 miles), and Bassett Hall (3.3 miles).
What are some of the property amenities at Kingsmill Resort?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Kingsmill Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Kingsmill Resort?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Kingsmill Resort?
Conveniently located restaurants include Fat Canary, Kilwins, and Rick's Cheese Steak.
Are there opportunities to exercise at Kingsmill Resort?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Kingsmill Resort have an airport shuttle?
Yes, Kingsmill Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Kingsmill Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Kingsmill Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Kingsmill Resort?
Many travelers enjoy visiting Colonial Williamsburg (4.1 miles), Bassett Hall (3.3 miles), and George Wythe House (3.8 miles).