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Courtyard by Marriott Williamsburg Busch Gardens Area

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470 McLaws Cir, Williamsburg, VA 23185-5646
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Traveler (49)
Room & Suite (13)
Dining (8)
Certificate of Excellence

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Certificate of Excellence
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Courtyard by Marriott Williamsburg Busch Gardens Area is a contemporary style hotel in Williamsburg, Virginia designed for business and leisure travelers. We are located off Route 60 East near Busch Gardens Williamsburg.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Conference facilities
Banquet room
Parking
Free internet
Wifi
Public wifi
Internet
Hot tub
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Hotel links
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320Reviews11Q+A59Room tips
Traveler rating
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Popular mentions
In past years we always stay here at Christmas and this year was no exception. Good front office staff and clean and comfortable rooms. The property is not too crowded this time of year and the rates are generally lower. It’s showing some wear and will need some updating soon. Although Courtyards are designed for business travelers due to its close proximity to Busch Gardens and Water Country there are more tourists during the times when these attractions are operating.
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I've stayed at this property quite a few times when visiting Busch Gardens and it's usually an awesome experience. This last time however, I was a little disappointed in the service I received from the representative at the front desk when checking in. I had a reservation for a room with a King bed. I asked if it was possible to switch to a room with 2 beds at which time she informed me that the hotel was completely booked. The parking lot was practically empty (I've stayed there in the middle of summer where there was barely anywhere to park) but ok. I then asked for a room facing Busch Gardens. The rep had already given me keys to one room, she angrily took them back and gave me keys to another room, I said, thank you and proceeded to my room. As I was carrying my heavy bags to the room, I realized she had given me a room opposite of where I requested...exactly the same place where she had initially told me I would be...in the back, on the other side of the property. Did she do that to be funny? I had just driven from New York, it was late and I was too tired to debate the issue so I just again left it alone. I was miserable the entire time. Not only did I hate the location of the room but I froze the entire time I was in that room. There was no way to control the temperature and even when I just turned off the air completely, it was still blowing. This doesn't normally happen when I stay here. I usually experience excellent hospitality and service from this property which is why this is the only property I stay at in this area but this last time, not so great.
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Response from Todd W, Manager at Courtyard by Marriott Williamsburg Busch Gardens Area
Responded Nov 13, 2019
Greetings DisneyGirlNY, Thank you for taking the time to complete a review of our hotel on Trip Advisor with regards to your recent stay with us at the Courtyard by Marriott in Williamsburg. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issue that you had with regard to your room location. As we do not have any rooms "facing" Busch Gardens, perhaps there was some confusion. We are located over a mile from the park with no direct view. We have shared your feedback with the appropriate hotel team to ensure that any associate behavior issue was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Williamsburg.
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We always stay with Marriott and appreciate the consistency. The customer service was great during our stay at this location, hotel was clean, room was great. They now offer membership points rewards for skipping housekeeping which we almost always do anyway, so that is a nice perk! This location was great and convenient for access to the historic sites and Busch Gardens. We will definitely stay here again.
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We just reserved two adjoining rooms here for a combo sleepover/Busch Gardens birthday party for my 9 year old daughter. The staff were amazingly friendly and kind to our party of 6, even with 4 children. The rooms are slightly dated, but clean. The bistro was busy, but had several breakfast choices (including good vegetarian and healthy options), decently priced kids' meals ($4.50), and Starbucks coffee. The girls enjoyed the half outdoor/half indoor pool very much. Thanks so much for a wonderful visit!
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Checked into the wrong room at arrival, and couple other issues during stay. Service recovery offered at check out; thank you Wendy. Room was clean, and bed was comfertable. Very close to the park, and other attractions in the area. Breakfast not included, but a nice coffe/bar lounge in the lobby.
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Response from WCFD, Operations Manager at Courtyard by Marriott Williamsburg Busch Gardens Area
Responded Sep 8, 2019
Hello gummybearbandit, Thank you for your feedback, we strive to offer great service and exceptional customer service, I am happy to hear that while the beginning of your stay was not to your satisfaction, we were able to make up for that and take care of you. Please come back to see us whenever your travels bring you back to Williamsburg. Sincerely, Wendy Molina Operations Manager-Courtyard by Marriott
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PRICE RANGE
$87 - $164 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard by marriott williamsburg hotel williamsburg, courtyard williamsburg, williamsburg marriott, williamsburg courtyard
LOCATION
United StatesVirginiaWilliamsburg
NUMBER OF ROOMS
151
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Frequently Asked Questions about Courtyard by Marriott Williamsburg Busch Gardens Area
Which popular attractions are close to Courtyard by Marriott Williamsburg Busch Gardens Area?
Nearby attractions include Colonial Escape Room (0.5 miles), Virginia Gourmet Food (0.4 miles), and Operation Escape (0.3 miles).
What are some of the property amenities at Courtyard by Marriott Williamsburg Busch Gardens Area?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Courtyard by Marriott Williamsburg Busch Gardens Area?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Courtyard by Marriott Williamsburg Busch Gardens Area?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Courtyard by Marriott Williamsburg Busch Gardens Area?
Yes, free parking is available to guests.
What are some restaurants close to Courtyard by Marriott Williamsburg Busch Gardens Area?
Conveniently located restaurants include Doraldo Restaurant, Maurizio's Ristorante Italiano, and The Whaling Company.
Are there opportunities to exercise at Courtyard by Marriott Williamsburg Busch Gardens Area?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Courtyard by Marriott Williamsburg Busch Gardens Area have an airport shuttle?
Yes, Courtyard by Marriott Williamsburg Busch Gardens Area offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Courtyard by Marriott Williamsburg Busch Gardens Area?
Yes, dry cleaning and laundry service are offered to guests.
Does Courtyard by Marriott Williamsburg Busch Gardens Area offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Courtyard by Marriott Williamsburg Busch Gardens Area?
Many travelers enjoy visiting Colonial Williamsburg (2.8 miles), Bassett Hall (2.0 miles), and Governor's Palace (2.7 miles).