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DoubleTree by Hilton Williamsburg

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Traveler (155)
Room & Suite (82)
Pool & Beach (28)
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Overview
  • Excellent46%
  • Very good28%
  • Average15%
  • Poor8%
  • Terrible3%
Travelers talk about
“double tree”(93 reviews)
“busch gardens”(318 reviews)
“warm cookies”(39 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Offers from DoubleTree by Hilton Williamsburg
Special Offer: Double Points, Every Stay
Hotel deals
Offers from DoubleTree by Hilton Williamsburg
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
Apr 30May 1
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,586)
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1,578 results
Traveler rating
692
447
241
135
63
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LanguageEnglish
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692
447
241
135
63
Show reviews that mention
All reviewsdouble treebusch gardenswarm cookiesfront deskthe indoor outdoor poolbush gardensbreakfast buffetthe hotel staffconference centerwater countryupon checkbeds were comfortableconventionscarespitchershuttleproximity
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1 - 5 of 1,578 reviews
Reviewed 4 days ago

My family arrived late and did not have the right reservation. The front door staff specially a young lady " KYA" went out of her way to help us sort out our earlier reservation. She is an asset to Double-tree and to the company as...More

Thank AsterEM
Response from Samantha S, Customer Service Champion at DoubleTree by Hilton WilliamsburgResponded 3 days ago

Dear AsterEm, Thank you for taking the time to write a review regarding your recent stay with us at the DoubleTree by Hilton Williamsburg. We appreciate the 5 Star Review! Thanks for the great comments about our amazing front desk staff, including Kya, who was...More

Hotel's Favorite
Reviewed November 30, 2017

I always look forward to coming to colonial Williamsburg and staying at the Doubletree Hotel. I always look forward to biscuits and gravy and southern fare for breakfast. It is located close to the historic area, and I always enjoy visiting all the wonderful stories...More

Review collected in partnership with DoubleTree by Hilton
1  Thank Anne H
Response from Samantha S, Guest Relations Manager at DoubleTree by Hilton WilliamsburgResponded December 11, 2017

Thank you for taking the time to write such a great review about your recent stay with us. We have passed on your comments to our team and they are always excited to hear such great comments. We look forward to having you back when...More

Reviewed 1 week ago

The hotel claims it has an indoor pool but I was suspicious from the photos so I called ahead and they said yes, they had an indoor pool. The pool is a shared indoor/outdoor pool that was freezing. It was drizzling and 45-50 degrees do...More

Review collected in partnership with DoubleTree by Hilton
Thank Gardmom
Response from Samantha S, Front Office Manager at DoubleTree by Hilton WilliamsburgResponded 1 week ago

Gardmom, Thank you for sharing your comments and concerns. Please accept our apology for the negative experience during your visit with the outdoor pool.. We take all comments, positive and constructive, very seriously. It is disappointing to learn that we did not meet your expectations....More

Reviewed 2 weeks ago

Hotel is great, indoor / outdoor pool for the kids, bar, food and games for the adults, rooms are clean and spacious. Staff is typically nice and helpful. Especially the food services area. Check in staff needs some training. Close to Bush Gardens and Historic...More

Review collected in partnership with DoubleTree by Hilton
Thank guamboy40
Response from Samantha S, Customer Service Champion at DoubleTree by Hilton WilliamsburgResponded 1 week ago

Dear guamboy40, Thank you for taking the time to write a review regarding your recent stay with us at the DoubleTree by Hilton Williamsburg. We appreciate the great comments about our pools, our in house restaurant, our rooms, our cleanliness, our location to Busch Gardens...More

Reviewed 2 weeks ago

Poor service, dirty room, broken plugs that were never fixed. The experience in this hotel has steadily declined over the past few visits. I definitely would not have expected as much from Hilton. Maybe the entire brand is in decline?More

Review collected in partnership with DoubleTree by Hilton
Thank lydiar349
Response from Samantha S, Guest Relations Manager at DoubleTree by Hilton WilliamsburgResponded 2 weeks ago

Dear lydiar349, We are so very sorry to hear that we were not able to exceed your expectations. We take pride in offering great service and a clean hotel for our guest. We will take your comments and inspect the room immeditealy. If you would...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Room Service
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Outdoor pool
Details
Price range
$85 - $197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Williamsburg
#19 Family Hotel in Williamsburg
#22 Romantic Hotel in Williamsburg
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$85 - $197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Williamsburg
#19 Family Hotel in Williamsburg
#22 Romantic Hotel in Williamsburg
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (155)
Room & Suite (82)
Pool & Beach (28)
Dining (13)
Amenities (17)
Business Center & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
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Jennifer H
July 23, 2017|
Answer
Response from vickies433 | Reviewed this property |
Pool hours are 7:00 am - 11:00 pm.
2
Votes
Trish M
April 28, 2017|
Answer
Response from Samantha S | Property representative |
Hello Trish! Our facility is constantly doing updates and improvements! We hope you can come by and take a look and all that we have done!
1
Vote
Trish M
April 28, 2017|
AnswerShow all 2 answers
Response from Sal R | Reviewed this property |
The hotels looked the same as it did a few years ago when we were there. Not much if at all had changed. The good thing is that its well maintained. I took pictures of our room and it was clean and no pealing paint or broken... More
1
Vote
Room Tips
"If your room is not clean ask for another one."
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"According to the elevators, the 4th and 5th floors are for HHilton Rewards members, so consider signing up..."
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"My son loved the balcony"
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"Two banks of elevators, so that was nice for access. Ramps on first floor for handicapped access."
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