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MainStay Suites

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476 Reviews from our TripAdvisor Community

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Showing 470: English reviews
D.C.
Reviewed yesterday NEW

Don't be swayed by the decent photos of this hotel on the web site. Bathrooms have mold and mildew, towels were not clean (hair), and the building smelled old and dirty. Manager did not return a call to us after complaining on day of check-in, check-out, or day after. I called Choice Hotels Guests Relations to express my dissatisfaction with...

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Helpful?
Thank ddm1
Reviewed 5 days ago NEW

We stayed in this hotel for 1 night for our weekend family trip to Jamestown Settlement. Overall our experience was OK. Ill start with the good: price was very affordable. Room was spacious. You get your own kitchen so you can cook if you like to save some money. Very close to restaurants, convenience stores and prime outlets. Hotel was...

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Helpful?
Thank Daniel S
Preston, Maryland
Reviewed 1 week ago

We specifically selected this hotel as we were traveling with our small dog. What a mistake! We have made multiple trips to the Williamsburg/Newport News area in the last six months as our son was going through AIT at Fort Eustis and have stayed in some very nice places. This place was horrendous. Huge roach on the kitchen floor, filthy...

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Thank famlyslave
Reviewed 2 weeks ago via mobile

My husband and I visited Williamsburg for a bowling tournament, stayed at this hotel. We have no complaints, the rooms were clean, the staff was friendly and we absolutely loved the full kitchenette!! If I have to give a complaint it would be that the bed was a bit hard for my liking, (My husband had no problems with it)...

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Helpful?
Thank Shirltheone
Roanoke, Virginia
Reviewed 4 weeks ago via mobile

Going on history trip with my 10 yr old and wife studying Virginia history got in late. front desk really nice .rooms are nice for the price and most of all pet friendly . Beds sleep good . Have not hit the pool but plan on it tonight did look at it looks inviting .

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Helpful?
Thank billvaden
Harrisburg, Pennsylvania
Reviewed October 31, 2016 via mobile

This hotel needs a lot of work. My room was dirty and unkept. I saw a Roach in the middle of the night as I went in the bathroom. The breakfast was subpar. The eggs were horrendous and a poor excuse even for powdered. Twice my key didn't work at the outside door and I had to walk all the...

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Helpful?
Thank HBURG1061
Washington DC, District of Columbia
Reviewed October 30, 2016

This property is not where you want to bring your family. Although the rooms are very large, and the kitchen is a nice way to keep down costs, the cleanliness of the rooms and public areas leaves much to be desired. Unfortunately, we thought this was an all-suites hotel on the upper end of the Choice Hotel brand, similar to...

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Thank Lorna Y
Harrisburg, Pennsylvania
Reviewed October 25, 2016 via mobile

The good news is this hotel allows pets which is sometimes difficult to find. We found the hotel to have rooms that included a kitchen area also. Our room, however, was very dark and not clean. It was dark because the windows overlooked the indoor pool and breakfast area. The carpet was in very bad condition and also very dirty....

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Thank pakay2016
new jersey
Reviewed October 5, 2016

Nice sized room and kitchen. Perfect bathroom layout so two could use at same time. Close to Colonial Williamsburg, shopping, and restaurants. Perfect variety of breakfast options to mix and match: cereal, toast, fresh waffles, fruit, and more on weekends. Went to another hotel in Alexandria for part of vacation, wished had a Mainstay there.

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Thank njmomongo
Reviewed September 18, 2016 via mobile

Do you like wet dog smell? If so you will love Mainstay suites. Large kitchen and bedroom but small bathroom. Bed was janky. Breakfast was hopeless and the staff doesn't care but why should they? It's an animal hotel literally. I'm annoyed that Priceline plopped us in here saying it was a 3 star.

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Helpful?
Thank Oliver T
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Business Center with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about MainStay Suites

Address: 814 Capitol Landing Rd, Williamsburg, VA 23185 (Formerly Mayfair Inn & Suites)
Location: United States > Virginia > Williamsburg
Price Range: $57 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — MainStay Suites 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
La Quinta Inn & Suites Williamsburg Hotel Williamsburg
La Quinta Inn And Suites Williamsburg
Laquinta Hotel Williamsburg
Holiday Inn Williamsburg
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Questions & Answers

Here's what travelers have asked, with answers from MainStay Suites staff and other travelers.
11 questions
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Lynchburg, Virginia
Virginia Beach, Virginia, United States
19 days ago
Puerto Vallarta, Mexico
4 months ago
Cheshire, Connecticut
5 months ago

See all questions (11)

Questions? Get answers from MainStay Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you have to stay here, ask for a room that is not on the pool side so that you can get some light.”
  • A/C unit - beaten up and dirty
  • Sink in breakfast prep room, note eggs on newspaper on table in plastic bag.
  • Missing cover on the A/C unit.
  • Mildew and mold in the bathroom
  • This is where they prepare your breakfast - see bag of eggs lying on table by microwave
  • Window sill and wall in kitchen
  • Mildew Mold Dirt in bathroom
 of 5 bubbles lornay918, Oct 30, 2016 | Read review
“Avoid this place.”
 of 5 bubbles 985MelodyD, Aug 18, 2016 | Read review
“Ask for queen or king beds.”
 of 5 bubbles billyg297, Mar 18, 2016 | Read review
“As of now the 3rd floor has brand new rooms with more in progress”
 of 5 bubbles DeniseReaves, Jan 16, 2016 | Read review
“Rooms are good; choice is personal”
 of 5 bubbles udaykumarh2015, Jun 8, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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