We chose this hotel primarily for location. The staff emphasized cleaning when we arrived. But then said they would not be offering housekeeping, shixh seemed a bit off. With enhanced cleaning I would expect more service, not less. It was very welcoming when you walked in, but once past the main desk it was very outdated. The carpet in the hallways had very bad stains, on all floors. The second floor had an overwhelming Marijuana smell. Someone was having a very exciting party, which fortunately did not funnel into our room but did linger for hours in the hallways. The bed was older and uncomfortable. A spring popped right under me when I sat down. The most frustrating aspect were the sheets and comforter. The pillow cases had holes in them. As did the comforter. Not sure if the pillow cases were burn holes and I have no idea what would have caused the patterned holes in the comforter. All in all, it made my feel as if nothing was sanitary or clean. Breakfast was as expected for a hotel. The setup was poor. Too small of a space for too many guests. The drinks and food were all in the same area so a lot of standing around over one another waiting in line. A huge contradiction to the safety and sanitary paperwork they made us sign at check in.…
The staff at the front desk were friendly and welcoming every time we spoke to them. I asked for extra packets of coffee for the last day (I needed more than decaf), and the clerk set them aside for me to pick up when I came back that day. Every employee we passed in the halls gave us a cheerful greeting. The room was comfortable and roomy for my son (age 18) and I. There was a nice desk and quite a few places to plug in electronics to charge (in the desk itself, in the lamps). The beds were firm. I cannot comment on the pillows, because I brought my own, but my son said they were uncomfortable (our only complaint). There was a mini-fridge and microwave in the room, and the air-conditioner worked well. There was good hot water in the shower and the water pressure was excellent. My favorite part of the room was the size of the bathtub...I'm a bit wide in the hips and had more than enough room to soak in the tub. My son was happy to see a hot tub and pool. He enjoyed the pool, however, he said he could not stay in the hot tub because the chemicals were so strong they stung his eyes. We did not take advantage of the few breakfast options. I understand that during COVID options are limited, but some fresh fruit would have been nice. The location was amazing, five minutes from Colonial Williamsburg and about five minutes from a variety of restaurants.…
great location and price for the area. huge lobby. very clean . huge rooms. friendly staff. large pool and jacuzi area. plenty of room to park. great breakfast selection. only a mile away from historic area.
Generally, the building is worn out. The appearance is lackluster and just hanging on. The staff was friendly and responsive enough but I believe the facility and resources are a limitation for them. Did you know there is no ice machine available on the first floor. Would seem to be the first place to find one especially since food and beverage are served in the area. The biggest complaint from our overall experience was an incident on the second night. We returned to our room after being gone for the complete day and upon opening the door were overcome by the smell of marijuana smoke. It was strongest in our room but I also noted it in the nearby stairwell. I went down to the manager to ask for help and what could be done to find out how this had happened. I was thinking that maybe a video of our location at the end of a hall with outside walls might be able to prove that is was not in our room as it seemed to be by strength of the smell. The only remedy was air freshener which after exhausting her search in housekeeping and behind the managers desk she produced her own personal air freshener for us to use. Couple things from that experience. Number one, the non-smoking status of our room was invalidated and we had to put up with the results of that. The facility in general does not appear to manage the activities inside and adjacent to the entries well. Even if the source of the smoke in our room came from outside, how can it be that someone is able to smoke in that area, not to mention smoking pot, for a long enough period to overtake our room with all doors and windows fully closed? I'll avoid the whole debate of legalized drug usage and simply say that there is an odor associated with pot that can be phrased as "smelling like skunk". Given that it happened, is the best your management can do in response is provide a personal air freshener and leave it at that? We will be returning to the area for the next few years. We have no intentions of returning to this hotel nor recommending it. The resources and limits of the staff's engagement just do not warrant the fee.…
We stayed at this Best Western because we had a great package deal from Busch Gardens. The hotel is older, but very clean. Our room was very comfortable and had everything we needed. We were in room 415. We didn't use the indoor pool, but it looked inviting. We enjoyed breakfast, but the dining space is too small for all the people who want to eat. We enjoyed our stay! Staff is awesome and remember your name 😊
Dirty, roaches, and employees aren't very welcoming. We booked this in combination with Busch Gardens, and honestly we normally book a more star hotel. But this experience underlines for us that we should keep doing that. We checked out one night earlier and booked another hotel in the area. When we said we wanna check out the woman at the reception asked if everything was okay. When I said it wasn't she didn't say or ask anything. She probably understood right away
Great location but in need of some serious TLC. Mildewy odor throughout hotel, bathroom faucet leak in room never fixed, room door did not close properly, poor quality breakfast food, hotel hall carpets dirty and not vacuumed. Could be nice place with a little more effort, but affordable and good location
Very friendly staff. Hotel in a good quiet location. Has an indoor pool and gym. Good WiFi cover in the room and my room even has a jacuzzi tub in the bathroom. Problem was that noise in the corridor echoes into the room and can be noisy w doors slamming and kids running around. Also only 1 lift of 2 works thus causing inconvenience in the morning when everyone is checking out and the chamber maids move between levels with their trolley. Morning breakfast was excellent and comparable to some high end hotels we've stayed in. We reported at check-out we found wasp nesting outside the room window.
This place needs a little updating. Overall we had a good stay. Just not the best hotel I’ve ever stayed at. The breakfast area was small and the breakfast hours are only two hours long. There were way too many people trying to get breakfast in such a short time.
Property is showing its age and could use some updating and remodeling. The desk staff was professional, and check-in was smooth. Room was dated and a little tattered, but the room and bathroom was sufficiently clean and comfortable. Would have given this property a higher rating but the breakfast was awful. Mostly very cheap and unhealthy options. Literally no bagels, english muffins, not even any sliced bread. Only cereals available were pop tarts and fruit loops. No fresh fruits- etc., etc. When I asked the attendant if they had any other cereals, she got surprisingly nasty with me, and I do mean rude. We did not eat there. We stay at BW appx. 30 nights a year. This was by far the worst breakfast I've seen. I would not recommend this BW. I will never stay here again.