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The Westin Virginia Beach Town Center

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Traveler (231)
Room & Suite (95)
Videos (2)
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About

#19 of 113 hotels in Virginia Beach
Location
4.5
Cleanliness
4.3
Service
4.1
Value
4.0
Travelers' Choice
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Board games / puzzles
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Parking garage
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Vending machine
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Gift shop
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English
Hotel links
Special Offer:Earn points toward free nights.
886Reviews13Q+A100Room tips
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Laura B wrote a review Feb 19
8 contributions
We loved our stay for a work event in Feb 2024. My husband and I had some personal legal documents we had to scan and sign, and Maggy and team were amazing in helping us get all that done since we didn't have the equipment. Their help made a stressful situation much more manageable, so we had a great weekend and loved our huge room and bathroom, and so many convenient stores and restaurants.
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Duke_Fairfax wrote a review Oct 2023
United States71 contributions38 helpful votes
Average, sooo much potential. So let me start with the good! Front desk was great. Friendly and efficient got me checked in and all set within minutes. Market place is a nice amenity. Can find drinks and food. Location is their best attribute. Right in heart of restaurants and towncenter area. Great area!! Now for the bad and reason for average. What looks to be like broken microwaves stacked up in hallway, chipped bath tub with faucet hanging off the wall and broken cabinets hanging off credenza. Felt like a motel inside the room. All the benefits for this hotel is outside of the room. Broken elevator to parking garage. Parking garage is free so it is always packed. Not sure if I would stay here again. The room definitely needs an upgrade!!
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Date of stay: October 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Christine Geist, General Manager at The Westin Virginia Beach Town Center
Responded Oct 30, 2023
Dear Duke F; thanks for taking the time to share your thoughts on your experience while here at The Westin Virginia Beach, all comments and feedback are much appreciated! Thank you for your business and we appreciate you staying here, please give us another opportunity next time you are in the area! We will make it up to you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pamela K wrote a review Oct 2023
2 contributions
Hotel was clean and the staff MJ & Asha were exceptionally pleasant having assisted me with finding a secure place to conduct my YouTube recording. Foyer is beautifully decorated and seating is comfy.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip: Bring your friends or spouse and enjoy this beautiful hotel location for a peaceful getaway!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Christine Geist, General Manager at The Westin Virginia Beach Town Center
Responded Oct 30, 2023
Dear Lovetravel708452: thank you so much for your comments regarding your stay and our wonderful staff. We appreciate you staying with us and hope to see you again here soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lara P wrote a review Aug 2023
1 contribution
I frequently stay at the Westin Virginia Beach and it is my favorite. The level of service they give me is unmatched. This hotel is what I call my home away from home. The staff are all so welcoming. I could go on and on about them but I advise anyone staying in the area to experience it for themselves.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled solo
Room Tip: They have a restaurant with great food. Front desk staff is very attentive to each guest. The...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Christine Geist, General Manager at The Westin Virginia Beach Town Center
Responded Aug 25, 2023
Dear larapl7575SR-thank you for your kind words regarding your stay with us at the Westin Virginia Beach Town Center. We appreciate you staying with us when you are in town and look forward to your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mike P wrote a review Aug 2023
1 contribution
Great stay! Shannon our housekeeper did such an Amazing job cleaning our beds were so great to get into aft the w long day at the beach she made our stay memorable by giving us some tips on fun places to visit.
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Christine Geist, General Manager at The Westin Virginia Beach Town Center
Responded Aug 25, 2023
Dear mikepN4285IT-thank you for your kind words about our housekeeping attendant, Shannon. we think she is pretty great too! We look forward to having you stay with us again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kaeonya M wrote a review Aug 2023
2 contributions
This hotel is beautiful with AMAZING customer service! A huge shoutout to Christine who was so welcoming and warming! Her customer service is top tier! She gave me and my boyfriend an amazing room with a great view! This hotel will definitely be my go to when staying in VA Beach!
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Christine Geist, General Manager at The Westin Virginia Beach Town Center
Responded Aug 25, 2023
Dear kaeonyam-Thank you for staying with us! We hope to see you again soon! :)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stephanie H wrote a review Jul 2023
1 contribution
I was thrilled with my experience at the Westin Virginia Beach Town Center, as it is one of my favorite hotels! I'm picky with hotels, and we stay at a lot of them, so when we stay, we look for quality customer service, excellent location and modern, updated rooms. This hotel checks all the boxes and then some more! All of the people at the front desk were wonderful, highlighted by the manager, Christine. The happy hour at the lobby bar was not only good food, but really reasonably priced. The rooms were wonderful. The location couldn't be better, especially if you are attending an event at the Sandler Center. It's about 50 feet away. Nearby as well, are a ton of great restaurants, all within walking distance. The parking garage is free in the town center, which was amazing, since we were there for a week-long event. Want to go to Virginia Beach? It's an easy 20 minute drive away. I loved everything about our stay, and we can't wait to go back. It's a fantastic hotel in so many ways! Well done!
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Christine Geist, General Manager at The Westin Virginia Beach Town Center
Responded Jul 27, 2023
Dear Guest, thank you so much for your comments regarding your stay here at the Westin Virginia Beach and thank you so much for staying with us while you are in Virginia Beach, we love partnering with the Sandler Center and are so happy that this was a convenient location for you! We hope to see you on your next trip!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tavis W wrote a review Jul 2023
3 contributions2 helpful votes
I travel the nation weekly and Hands down the Westin in Virginia Beach is top notch!! The staff always took care of me like family even before I became a gold elite. They treat everybody the same regardless of rank. They need to move Courtney up to general manager at this point and the rest of the staff are just as elite. Shouts to Brittney, Ooda and MJ, they are all awesome 🙌🏿❤️🙏🏿💯💪🏿 Westin Virginia Beach is definitely in my top 3 Marriotts nationwide 💪🏿
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip: If possible, especially if you are a silver elite or higher. Ask for an upgrade if it available...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Christine Geist, General Manager at The Westin Virginia Beach Town Center
Responded Jul 19, 2023
Dear 25avisw- Thank you for your amazing comments about the hotel and team, so nice of you to mention our wonderful Front Office managers and team!! If its OK with you, I will wait a while to hand over my keys to Courtney!!!!! LOL :) but i agree with you , she is amazing!! Thanks so much for staying with us, we look forward to your next visit!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bruce F wrote a review Jul 2023
Hampton, Virginia91 contributions44 helpful votes
I recently stayed at this property as I had a death in the family. MJ at the front desk was amazing! She was very polite, and efficient. I detest check in drama. MJ quickly found my reservation and gave us our room keys. We received two complimentary bottles of water as it was a hot day. Another hotel guest who had locked his keys in his room interrupted my check in process; MJ politely said to wait and she would take care of him after checking me in. The hotel was completely sold out. We had very nice accommodations on the fourteenth floor with an outstanding view. It had been a very long day and the room and hotel service outperformed our expectations. There are many restaurant choices within walking distance of the hotel. This property in Virginia Beach cannot be beat for location, service and convenience. I highly recommend this property.
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Christine Geist, General Manager at The Westin Virginia Beach Town Center
Responded Jul 19, 2023
Dear BruceF951 So sorry you were staying with s under such challenging circumstances, we are very sorry for the loss in your family. thank you for sharing your experience and your kind words about MJ, we think she is great too! We hope to see you again under better circumstances! Have a wonderful summer!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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284kristaf wrote a review Jul 2023
Northford, Connecticut25 contributions80 helpful votes
Pretty disappointed by this hotel. I expected more from a $500/night hotel. Our room was dirty on arrival. There were earrings on the floor, dirty tissues, food wrappers and alchohol in the fridge (wont really complain about this!). The bed looked like the sheets were just pulled up to make it presentable. We had no soap in the bathroom and the body wash in the shower was snapped off, so we could not wash up when we arrived. The A/C was broken, the room would not get any cooler the 74 degrees. Called the first night and they said they fixed it. It was 68 for a couple of hours and when we woke up it was 74 again. Engineering came in again and replaced the thermostat. Although we checked daily room service for our room, it was only serviced 4 of the 6 days. They never left toilet paper even though we only had half a roll at times. We would have to call whenever we needed toilet paper or soap. The weekly afternoon worker in the market/starbucks was AWFUL! So lazy, and wouldn't make anything beyond a hot coffee. She would bad mouth guests, some of them people I knew. Very unprofessional. I am sure Starbucks would not like their name associated with her attitude. On the pro side, the bartenders where amazing and the hotel smelled great and the common areas were generally nice. It was in a great location if using the Sandler Center or just wanted to experience the city center.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Christine Geist, General Manager at The Westin Virginia Beach Town Center
Responded Jul 19, 2023
Dear 284kristaf Please accept our sincere apologies for the challenges you experienced dung your stay with us. Please know it is not the level of service we wish to provide. Thank you for your feedback however as it is important for us to hear this to continue to improve. We hope you will give us another opportunity next time you are in the area!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$177 - $304 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin virginia beach town hotel virginia beach, virginia beach westin
LOCATION
United StatesVirginiaVirginia Beach
NUMBER OF ROOMS
236
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE WESTIN VIRGINIA BEACH TOWN CENTER - Updated 2024 Prices & Hotel Reviews

Frequently Asked Questions about The Westin Virginia Beach Town Center
Which popular attractions are close to The Westin Virginia Beach Town Center?
Nearby attractions include Sandler Center for the Performing Arts (0.03 miles), Town Center (0.2 miles), and Apex Entertainment Virginia Beach (0.09 miles).
What are some of the property amenities at The Westin Virginia Beach Town Center?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Westin Virginia Beach Town Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Virginia Beach Town Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Virginia Beach Town Center?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to The Westin Virginia Beach Town Center?
Conveniently located restaurants include Ruth's Chris Steak House, Mission Bbq, and Yard House.
Are there opportunities to exercise at The Westin Virginia Beach Town Center?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at The Westin Virginia Beach Town Center?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Virginia Beach Town Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Virginia Beach Town Center offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Westin Virginia Beach Town Center?
Many travelers enjoy visiting Thoroughgood House (3.8 miles), Ferry Plantation House (1.7 miles), and Francis Land House (3.1 miles).