WORTH THE READ!!! I have rewritten this review several times I because I know how detrimental a terrible Review can be for a company, especially a family-owned business. But I can wholeheartedly say that the Virginia Beach KOA does not even deserve a 1-star review. Unfortunately, Google makes you select a star. We parked our trailer at this location for a little over a year, so we fully experienced what this campground truly is. First and foremost, I would like to give credit where credit is due. Jen, the extended-stay manager, lacked a little in communication and customer care, but she was helpful, and I appreciate her collaboration. Also, the pools were nice, except the one is a little deeper than labeled! Now let's get into what this campground truly has to offer its guest. Let us start with the lots. If you plan to camp and not stay for an extended period, you got a 50/50 shot at getting a semi-decent lot. This entire campground is unlevel. Extended stay, on the other hand, is an actual swap. Almost every single lot has at least 2-4 inches of standing water. If it rains, it looks like a swimming pool. In the summer, the standing water causes the worst mosquitoes. All of this standing water causes your trailer to sink several, potentially causing issues if you don't re-adjust periodically. In the extended stay agreement that you have to sign, it says you must maintain your lot. Lawn mowing and trimming weeds is entirely acceptable. But apparently, that also includes leveling your lot. Now you want me to invest my own money into the lot I am reserving at a campground... that I pay for monthly. Several neighbors complained about this same issue to the office, and the KOA refused to upkeep their lots. Now let's talk about the water. At least twice a month, you will get a notification that "the water is off for a quick repair." This notification would come after you discovered you had no water. And I would not recommend using the water for drinking and don't give it to animals. In addition to the water outages, you'd be lucky to connect to the wifi. You had to be right on top of the signal. If there were wifi issues, they made us call the internet provider. As a guest, I should not be contacting the KOA's provider to inform them their service is out. The cable was just as useless. It hardly ever stays connected to the HD channels, which is no big deal; fuzzy channels keep kids entertained. But it was frustrating to be getting notifications the cable was being looked into continually, but nothing ever changed. One good thing, they pick up your trash daily. But if there is trash anywhere around the campground, not a single worker will pick it up. If the animals get into it before trash pick up, they won't pick up the mess it leaves. I am also not allowed to use the dumpsters. Suppose the sloppy camper's trash got blown into your yard. In that case, they refuse to pick it up because, according to General Manager Keith, "it is not their responsibility to pick it up," it's not my trash either, bro... nor do I want to touch some of these nasty campers garbage. IT'S YOUR CAMPGROUND.... your responsibility. Honestly... What I want to know the most about this entire situation is where my increased rent of $850/month was going? Cause it didn't go towards electricity, we mowed our grass and maintained our lot. When they increased the lot rent, they didn't even have the decency to give guests a month's notice... during a financially crippling pandemic for some. Oh, and if you do not plan on staying the full extended stay month, don't waste your money... they won't refund for early departures. Lastly, the general manager, Keith, is absolutely worthless. In the year and two months we parked our trailer at this campground, I saw him one time... which resulted in us pulling out two days later, because he told us, "if you don't like it, then just leave." Lol, I sure hope he doesn't treat his temporary campers that way. His lack of professionalism, customer care, and, frankly, his lack of respect for his guests is utterly mind-blowing. Besides his lack of care for his guest, he gives absolutely no care about his campgrounds appearance is. Campers beware when booking. Extended stay guests, I would encourage you to look elsewhere. The morning we moved out, our neighbor also moved out for the same reason.…
The Christmas lights were wonderful. We enjoyed them more than the lights at the oceanfront which we saw the same night. We stayed a couple of nights in a deluxe cabin. It was nicer than I expected. However, with a dog, two kids, and two adults, space was a little tight. If we visit again without our camper, we would definitely try and get a larger cabin. My only complaint is that when we stripped the linens at the end of our stay, we saw that the pillows were yellowed from drool from prior guests. Gross! They really need to replace their pillows.
I rented a luxury cabin although it was just my dog and I. The cabin was clean and comfortable. It was a nice getaway during the pandemic and I took my dog to the beach which was a short drive away. Staff were friendly and an extra bonus was the Christmas lights display. I will definitely come back and bring my family. Dog friendly campground and no issues maintaining social distancing. My reason for 4 stars is that the WiFi connection was down during my stay and Cable was off and on and the office couldn’t fix it.
Just driving by saw all the lights and stopped in. For $20 a car load, you can drive through the campground that they have all decorated up with lights. All the lights dance with music that you tune in on your cars radio. Had a great time thanks for keeping Christmas spirit alive. They also have a bonfire going with Hot Coco and some games, its a fun evening if you are looking for something to do.
We were lucky to be at the resort during the Christmas Light decorations. So, there was lots of people vehicles driving through the property at night. It was not a problem as every was well organized. The staff was very friendly. Missing: More pet stations to drop off pet poop.