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I was greeted by helpful staff, very pleasant. When I later called to borrow an a pair of scissors for trimming a recently hemmed dress they arrived to our room within 5 minutes. When I stopped by the front desk later to ask for a...More
Had a Khaki Ball in the area. Had to get a last minute hotel. The staff was absolutely amazing. The accommodations were great. The hotel bar was well stocked and friendly service. I really enjoyed the delicious breakfast buffet. One of the best places that...More
Thank Mike W
Response from MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town CenterResponded October 3, 2017
Thank you for your nice comments and I glad your group could make it.
I returned to this hotel for business due to an excellent experience the year before; however, service and cleanliness has deteriorated greatly over the year.
The restaurant before was great. This time it was not open at 5pm as advertised. When I asked the bartender...More
Response from MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town CenterResponded July 19, 2017
I am concerned over the conditions you noted and would like to discuss further. We apologize and always want our customers 100% satisfied. Mark Smith GM
Recognizing that service in the south is slow, it should never take 15 minutes to get a hotel room because one front desk clerk is inept and the other chose to take a phone reservation rather than serve the real live human standing before her....More
1 Thank Kristin L
Response from MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town CenterResponded June 30, 2017
Thank you for your input. We value all positive or negative which allows us to understand the needs of guests. We do have a satisfaction policy in place and always welcome our valued guests to address their needs on site in order for us to...More
Stayed there during or 3-day business trip. The property is near several shopping stores and restaurants. It looks old from the outside and the rooms could use a complete refurbishment. The highlight is the staff who's very helpful, particularly the breakfast and front desk staff....More
Response from MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town CenterResponded June 22, 2017
$84 - $209 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#20 Business Hotel in Virginia Beach
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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