Room was horrible - dirty bathroom, lampshades were at least 30+ years old - stained and filthy, furniture was like something that sat in someone's attic for years, No bellhops to help with luggage - had to drag luggage out the back door and over a brick walk to get to the building where my horrible room was. The spa was nice - but not overly accommodating. Staff was rude and inept.
The hotel was nice. The buffet in the restaurant was great for breakfast and lunch. These were included in the conference we attended so I can’t comment on the cost for these. My only complaint was the hot tub wasn’t opened and the outdoor pool closed at dusk.
I stay at many Hilton hotels due to my line of work and my loyalty to the brand, but I rarely ever feel this welcomed by hotel personnel. My special interaction began with Judith’s help in finding tea on property. She directed me to her coworker in the restaurant, Christa, who opened a neatly, organized tea box with at least 10 teas to choose from. Both greeted me with a warm smile and made me feel at home. This was all in addition to my spotless room and lovely experience in the salt water pool and spa. Founders went above and beyond in cleanliness, but overall FRIENDLINESS <3 Thanks ladies. Without knowing my Diamond Status, they treated me like Diamond.
I wanted to like this hotel as it claims to be a Hilton managed property but sadly the quality and customer service are severely lacking. We had two rooms reserved and called to see if we could get an early check-in for one to drop bags and food, which normally can be done easily through the app, but was told it was impossible to know the night before. Luckily one of the rooms was ready early but was told we'd get texted when the second was ready. No texts, no communications, went back to the front desk at 4:30pm inquiring why we still couldn't get in. No apologies for their delays. In the meantime, the door of the other room broke and we couldn't get in. We made reservations for the shuttle for Friday, confirmed with multiple people and were left a voicemail that they were no longer able to provide us the shuttle. The manager dodge the calls and anytime we visited the front desk. Don't make a commitment to your guests if you aren't going to follow-through with them. Lastly, asked a few days in advance for a late checkout for the room we had a late check-in to and was told we'd need to ask the morning of. Called first thing in the morning and to confirm this was still possible and no help was given and ultimately was hung up on.…
I can't emphasize enough how disappointing my stay was. It was my ONE night to relax and recharge away from my children after giving birth to twins in 2021 (I have 3 kids, ages 3 and under). My husband was treating me to spa and stay. What a slap in the face to be given the **absolute worst** room in the entire place. I will NEVER recommend this hotel to friends of family. As a military spouse I will NOT recommend this place to host our upcoming Christmas party for the squadron. I hope you use this as a teachable moment to staff; treat guests the way you would want to be treated if you were having your first vacation since 2018. Thanks
As a diamond Hilton Honors member, I rate this hotel below average. No upgrade available, no late check out available, no bottle water at check in, no reserved Diamond parking spots… the shuttle does one trip to the beach per day. They will not make a special trip for a group of people although the shuttles are just sitting all day outisde the hotel. The breakfast is a joke and overpriced. The pool was nice, but they don’t offer towels, you will have to bring your own. The room was clean and the bed was very comfy. The lobby is usually busy because there is always a wedding going on. When I go to other Hilton owned hotels, I feel welcomed. In this hotel, they don’t try to go the extra mile to please anyone. I filled out the door hanger to get fresh towels for the next day. I was told they usually don’t check them. This hotel is good if you just need to sleep and walk around the beautiful garden. Other than this, I think it is overpriced.…
I love the colonial theme of this venue, so appropriate given that it is not far from Williamsburg, VA. Lovely room but great amenities- on site restaurant, great fitness center with indoor and outdoor pool. The service, including a shuttle to both airport and beach, is superb. I highly recommend it.
This place makes me feel like I stepped back 150 years. The decor and grounds are exceptional, The rooms are great and the food is some of the best I have had. I was so impressed. The bar is like a sitting parlor so it’s not necessarily a cozy place. However their selection of wine and beer was very good.
Grounds are very nice and appeared well kept. Room was on third floor and was nothing special. Cool reception at evening check-in. Morning check-out was much more friendly. Slept well as the room was quiet.
We stayed here on the last leg of a multi-state road trip. After reading negative reviews, I almost cancelled. I am so glad I didn't as this resort has so much charm. It reminded me of the cottages in Williamsburg and other historic hotels at colleges. If you are looking for a modern or standard hotel, this hotel may not meet your expectations. There is a main building which houses the lobby, restaurant, bar, and conference center. The rooms are in separate buildings. The room had a modern bathroom and a fireplace. The furniture is older and colonial style. Unfortunately, it was raining so we did not get to see the pool area or property. The garden area was beautiful. The property would be beautiful for a wedding and to house guests. We had dinner at the restaurant. It was a BBQ buffet. It wasn't the best buffet, but it met our needs for the evening as we were too tired to venture out. I would return to this location if in the area.…