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Extended Stay America - Virginia Beach - Independence Blvd.

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Extended Stay America - Virginia Beach - Independence Blvd.
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79 Reviews from our TripAdvisor Community

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Showing 79: English reviews
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

I requested late check-in and was told everything was fine and that my reservation was guaranteed. Upon check-in I was told there were no rooms available. When I explained that I called in earlier that day it was relayed to me that even though I paid my room in advance, my reservation was not actually guaranteed because I booked though... More 

Helpful?
Thank sspoku22
Manager_11525, Manager at Extended Stay America - Virginia Beach - Independence Blvd., responded to this review

Thank you for taking the time to write a review of your stay. The comments you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have counseled the staff to ensure your experience is not repeated. Thank you very much for bringing this to our attention. If you would... More 

2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

My children and I stayed here for the sole purpose of saving money as they are suppose to offer dishes,frig,etc in the rooms.I waited in line behind 1 man for 40 minutes to check in.Once i checked in,as i had prepaid for the room,I was informed they couldnt find any pots/pans so i could cook for my family (henceforth why... More 

Helpful?
Thank Wynter M
2 reviews
1 of 5 stars Reviewed June 14, 2016 via mobile

We called at 3 pm saying were were stuck in traffic and was told oh well if you don't check in by 6 you will be charged a late check in fee. We managed to get there at 5:55 PM and the rooms we reserved for 8 weeks weren't ready. We were told they had 10 walk in and an... More 

Helpful?
Thank Jenn M
Manager_11525, Manager at Extended Stay America - Virginia Beach - Independence Blvd., responded to this review

Thank you for your recent review of your stay. The situation that you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am taking action to ensure that this experience does not happen again. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 17, 2016 via mobile

After requesting an early check in I actually arrived at 2:30. The receptionist immediately told me there were no rooms open till 4. I asked to cancel my reservation as I had to check in and get to a concert. Suddenly room 108 was available. I ran in, changed clothes and left Returning at 1. Am I found the room... More 

Helpful?
2 Thank Tracy H
Virginia Beach, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed February 20, 2016 via mobile

We had to check into a hotel last night. Check in was the worst, I get the key to my room n it was DIRTY. ROOM HAD NOT BEEN CLEANED. Go back to front desk and let the gentleman know, who by the way was very professional n apologetic. Received another room n it was ok, toilet kept acting as... More 

Helpful?
2 Thank AnT416
Manager_11525, General Manager at Extended Stay America - Virginia Beach - Independence Blvd., responded to this review

Thank you for taking the time to write a review of your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as implementing preventative maintenance procedures. I really appreciate you bringing this to... More 

frontroyal
Level Contributor
12 reviews
5 hotel reviews
3 of 5 stars Reviewed October 5, 2015

I had stayed at etended stay america before,but did not relize this one was a motel until i had arrived and already booked my stay.The bathrooms were remodeled and little kitchen area had new laminated flooring.All the appliances were very dated 1996 to be exact.They offered coffe maker and other such things,but you had to call front desk and they... More 

Helpful?
Thank cajpro
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 18, 2015 via mobile

The staff was really kind to us and helped us out in every way, especially these people, Bernadette, and Shardaye. The room was very neat and organized and the bed and pillows were extremely comfy!! Next time I'm always gonna come here! This place is fabulous, and the customer service was excellent! I must say I am impressed by their... More 

Helpful?
1 Thank Bob P
Temple Terrace, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 12, 2015

Nice place, The rooms have been remodeled, nice wood veneer floors, nice tubs and overall my family was impressed. Quiet neighborhood. Excellent for staying on a budget but make sure to have your own breakfast as the 'grab and go' offered here is just cupcakes and coffee/tea nothing fancy. But hey we stayed for a kitchen to cook or own,... More 

Helpful?
2 Thank PaulaThaBaula
Portland, Oregon
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 2, 2015

If you think this is more than a cheap hotel room for a night you will be very disappointed. The kitchen is not outfitted with anything on arrival. You have to interact with the unhelpful and rude front desk staff to ask for each item, which they might or might not have. A toaster: sorry don't have any left. How... More 

Helpful?
3 Thank Glenn R
Melville, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 11, 2015

Room was clean... Not very clean... Very cheap thin towels....outside halway and steps were dirty and filthy...... Breakfast on the go was barely mentionable. Coffee was good and i would have given the brand a star but the staff was very pleasant and helpful..... Not at all worth the price. We stayed for two days.

Helpful?
1 Thank MCasa2156
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast

Additional Information about Extended Stay America - Virginia Beach - Independence Blvd.

Address: 4548 Bonney Rd, Virginia Beach, VA 23462-3818
Location: United States > Virginia > Virginia Beach
Price Range: $75 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Virginia Beach - Independence Blvd. 2*
Number of rooms: 120
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Also Known As:
Extended Stay America Virginia Beach - Independence Boulevard Hotel
Extended Stay Virginia Beach
Virginia Beach Extended Stay
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