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Hilton Garden Inn Chesapeake/Suffolk

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Hilton Garden Inn Chesapeake\/Suffolk
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438 Reviews from our TripAdvisor Community

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Showing 436: English reviews
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Athol, United States
Reviewed 3 days ago NEW

The check in was very quick. The room was very comfortable and clean. The breakfast buffet was an extra charge, but the food offered was excellent. We would highly recommend staying at a Hilton Garden Inn.

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Helpful?
Thank 312bettyj
Clearwater, Florida
HOTEL’S FAVORITE REVIEW
Reviewed November 5, 2016

Our daughter recommended a Hilton Garden Inn so we stopped here while out of town. We were pleasantly surprised. The room was large, clean & the bed was most importantly comfortable with lots of large pillows. Bathroom was clean & updated. Included a small refrigerator & coffee maker. The WIFI was good & the password was included with our room...

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Helpful?
Thank Sligolass2015
About Hotel's Favorite Review
Carole D, General Manager at Hilton Garden Inn Chesapeake/Suffolk, responded to this review

Thank you for your feedback and congratulations for being an Hhonors member! We are all delighted to hear you enjoyed your stay here. It was a pleasure to serve you and we all look forward to your next visit.

Charleston, South Carolina
Reviewed 5 days ago NEW

The check-in and check-out were quick. The rooms were clean, the bed was comfy, the air conditioner was loud. Our dinner was only OK. The fish was good but the vegetables were canned and frozen and fresh and all overcooked. That was disappointing.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank marykT5777ZJ
Trumbull CT, United States
Reviewed 5 days ago NEW

This is a large and well-situated hotel with a small bar and restaurant. It is surrounded by good restaurants and shops, and has easy access to interstates. Prices in the bar and restaurant are fair, though the selection is pretty minimal. It seems as if the hotel expects to serve a clientele that will find it luxurious, though it isn't....

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Helpful?
Thank paullL7416FK
Reviewed 1 week ago NEW

Awesome hotel and service! The staff at the Hilton Garden Inn were so friendly and hospitable. All areas of the hotel were clean and functioning and nothing beats guest laundry! The breakfast staff were so accommodating and dinner service was awesome but especially the bartender, Cameron! Thanks to the leadership of GM Carole Downs, the staff seem genuinely happy and...

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Helpful?
Thank Emma F
Niceville, United States
Reviewed 1 week ago

Excellent hotel service offered by a superb staff! They definitely know how to treat HHonor members. In hotel restaurant offers delicious dinner specials that beat other local experiences. Definitely a recommended stay if you're in the Suffolk area.

Review collected in partnership with Hilton Garden Inn
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Thank Pedro C
Charlottesville, United States
Reviewed 2 weeks ago

This property has experienced issues over the past several years but it seems they are on their way back. Staff is friendly and competent, and truly make you feel welcome. Great smiles in the restaurant for breakfast and dinner are a good way to begin and end your day. Property could use update but I noted its much cleaner than...

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Helpful?
Thank George F
Carole D, General Manager at Hilton Garden Inn Chesapeake/Suffolk, responded to this review

Greetings George! Thank you for sharing your recent experience. I am so pleased to hear that the staff provided you with the service we are known for. We are all excited to see you back here again soon.

Fort Meade, Maryland
Reviewed 3 weeks ago

The WiFi was very slow. I upgraded to the premium and the Mbps were the same as the free WiFi. I was unable to cancel the four days I paid for it, so I was out $20. Also, the bed was very uncomfortable. I hate this memory foam craze!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank ericpJ629UU
HIS4449, Guest Relations Manager at Hilton Garden Inn Chesapeake/Suffolk, responded to this review

Dear Eric, Thank you for staying with us and taking the time to send us your valued feedback. I have forwarded your complaint to our IT department and it will be addressed. Please accept our sincere apologies. This may occasionally happen when we are full house and the night you stayed was one of them. However, it will be rectified....

Ahoskie, North Carolina
Reviewed 3 weeks ago

The first room we were provided had an overpowering scent of some type of cleaner and this should have clued me in to change rooms then, but we were in a hurry so we dropped our bags and left. When we returned later in the evening, the odor was still there and when I pulled back the covers on the...

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Helpful?
1Thank Terry428
Carole D, General Manager at Hilton Garden Inn Chesapeake/Suffolk, responded to this review

Greetings Terry428 and thank you so much for taking the time and sharing your experience during your stay here. I am so sorry to disappoint you with the overpowering scent (cleaner) in your room and the inconvenience this has caused you. Please rest assured this will be addressed with the Housekeeping crew and I appreciate your comment and thank you...

Prince George, Virginia
Reviewed January 5, 2017

I visited here in the summer with my husband to see some family that was near by. I booked my room on line through the Hilton app as always and then called the morning of to verify my booking. This was in order to avoid any issues once we arrived. Well, we got there and checked in, that part was...

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Helpful?
Thank tdoug12
Carole D, General Manager at Hilton Garden Inn Chesapeake/Suffolk, responded to this review

Thank you very much for sharing your disappointing experience during your stay here. Once again, please accept our humble apologies we didn't provide the quality of amenities and service you deserved during your stay here in summer. I have addressed your issues right after you checked out and please rest assured we are continuously working with our team to ensure...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hilton Garden Inn Chesapeake/Suffolk is a Northern Suffolk hotel and borders the cities of Chesapeake and Portsmouth. In our unique location in Harbor View Commerce Park, we are less than half a mile from businesses like Joint Forces Command and Bon Secours Health Systems, making Hilton Garden Inn ideal for both business and leisure travelers. Our hotel can also host your next conference or event, featuring 4,000 sq. ft. of flexible meeting space for up to 250 guests. Enjoy breakfast, lunch, and dinner at our hotel's Great American Grill(R) Restaurant and Bar. Our Northern Suffolk hotel is also close to shopping, dining, and entertainment, including Bridgeway Commerce Park and Harbour View Grand Cinema. ... more   less 

Additional Information about Hilton Garden Inn Chesapeake/Suffolk

Address: 5921 Harbour View Blvd, Suffolk, VA 23435-3295
Location: United States > Virginia > Suffolk
Price Range: $90 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Chesapeake/Suffolk 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Hilton Garden Inn Chesapeake/Suffolk Hotel Suffolk
Hotel Style:
#1 Business Hotel in Suffolk
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Chesapeake/Suffolk staff and other travelers.
1 question
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Questions? Get answers from Hilton Garden Inn Chesapeake/Suffolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Corner suites are nice and big :)”
 of 5 bubbles emmaf210, 1 week ago | Read review
“for quieter room, choose a room a bit farther away from the elevator”
 of 5 bubbles sym4302016, Dec 1, 2016 | Read review
“Probably the best hotel breakfast in the area.”
 of 5 bubbles donaldh465, Sep 4, 2016 | Read review
“Choose a hotel with professional staff and a professional manager NOT Carol”
 of 5 bubbles knowlej22, Aug 10, 2016 | Read review
“Book another hotel.”
 of 5 bubbles Joanip01, May 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question