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Comfort Inn & Suites Airport Dulles-Gateway

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Comfort Inn & Suites Airport Dulles-Gateway
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521 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Inn & Suites Airport Dulles-Gateway
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Showing 497: English reviews
Reviewed August 7, 2015

The room was excellent and the manager was amazing"Vanessa". I always stay here and also the other manager Jay is also amazing. The location is really near the airport. I wouldn't stay anywhere except for here!

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Helpful?
1Thank Connie M
comfortdullesgm, General Manager at Comfort Inn & Suites Airport Dulles-Gateway, responded to this review

Hello Ms. Connie M. Thank you for the 5 star rating you provided Comfort Inn & Suites Dulles. Your satisfaction is truly a reward for me and my team. Thank you for your continued support to my hotel and I look forward to seeing you again on your next visit. Best Regards, Vanessa McManus

Reviewed August 2, 2015

I stayed at the Comfort Inn Sterling because I had a flight out of Dulles early the next morning and was adhering to a strict travel budget. The hotel is just a couple of miles away from Dulles, and offers free shuttles to and from the airport. Because of this, I was able to turn in my rental car the...

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Helpful?
1Thank Jeff R
comfortdullesgm, General Manager at Comfort Inn & Suites Airport Dulles-Gateway, responded to this review

Hello Jeff R. Thank you for sharing your experience with us. I'm glad that your stay was to your satisfaction. We hope to be at your service when and if your travel plans bring you back to our area. Best Regards, Vanessa McManus

Suffolk, Virginia
Reviewed July 31, 2015

i stayed at this hotel on 7/30. when i walked around the side of the bed, i gouged my leg on a piece of metal (part of the bedframe?) which was jutting out. my leg received a fairly deep gash, which bled for several hours and was painful enough to keep me awake. since it was very late when it...

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Helpful?
Thank Tricia D
comfortdullesgm, General Manager at Comfort Inn & Suites Airport Dulles-Gateway, responded to this review

Hello Tricia D., Thank you for sharing your feedback with us. My apologies if your experience was not to your satisfaction. Rest assured that your concerns are being noted and will be corrected. Sincerely, Vanessa McManus

Knoxville, Tn
Reviewed July 15, 2015

I do appreciate management that responds to Tripadvisor postings, but that is not enough to change my opinion of this hotel. On arrival, we were not able to find parking due to the large amount of contractor and work vehicles. When we did find parking, walking through the entrance we had to walk through half a dozen people standing directly...

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Helpful?
2Thank vol27970
comfortdullesgm, General Manager at Comfort Inn & Suites Airport Dulles-Gateway, responded to this review

Hello vol27970, Thank you for sharing your experience with us. I'm sorry if we fell short on some of your expectation. Your feedback are valuable to us and I want you to know that your concerns are being addressed. Sincerely, Vanessa McManus

Reviewed June 21, 2015

Another bad hotel decision based on Tripadvisor reviews. We spent five nights here quite recently. We did get a suite as requested. The room was large. Airport van was timely and welcomed. Staff were polite but stressed about weekend relief. The lightbulbs were dim. The tv remotes often ineffective. Pillows were too hard. AC from two window units hard to...

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Helpful?
Thank Zephyr-TA
Jay J, General Manager at Comfort Inn & Suites Airport Dulles-Gateway, responded to this review

Dear Zephyr, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Dulles - Gateway. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding everything on your recent visit. I have shared your feedback with the hotel staff. Again, thank you for your...

West Warren, Massachusetts
Reviewed June 20, 2015

I stayed here last year for two nights and gave it a "very good" review (four stars). Having just recently gone back for another two night stay, I couldn't believe how much the quality of the stay had changed. The hotel smelled musty, my toilet didn't flush well and would have to be flushed multiple times and some people in...

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Helpful?
1Thank Eric0099
Jay J, General Manager at Comfort Inn & Suites Airport Dulles-Gateway, responded to this review

Dear Eric0099, It’s our goal to surpass your expectations and make you feel a part of our family as you may be away from yours. Thank you for letting me know about your experience, your feedback provided to us is greatly appreciated as we strive for excellence in customer service. We hope you will give us another opportunity next time...

Reviewed June 19, 2015 via mobile

I was unfortunately delayed in my flights overnight and ended up staying here. They only had one room left! It was clean, the staff were very pleasant and extremely helpful. Velia at the front desk was most helpful when I had difficulties reaching my aunt internationally. Friendly, professional and a positive attitude!

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Helpful?
Thank Ahowell30
Jay J, General Manager at Comfort Inn & Suites Airport Dulles-Gateway, responded to this review

Dear Ahowell30, Thank you for kind words. I will be sure to share your comments with the team here. We pride ourselves on excellence in service and I am glad that we were able to have you as our guest. Our doors are always open, so when your next travel brings you to the Sterling area, please allow us to...

Washington DC, District of Columbia
Reviewed June 11, 2015

The staff was very helpful. the rooms were clean and comfortable. The complimentary breakfast was decent and filling. Velia at the front desk was always willing to assist me with paperwork and always cheerful.

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Helpful?
Thank Eric E
Jay J, General Manager at Comfort Inn & Suites Airport Dulles-Gateway, responded to this review

Dear Eric, Thank you for taking the time to write a review for the Comfort Inn & Suites Dulles Gateway. I am glad you had a great experience at our hotel. It’s great to hear that you were able to use and enjoy our facilities and that the staff was friendly and helpful. We hope you stay with us again....

Reviewed June 10, 2015 via mobile

I usually dont write reviews but I had to take the time to talk about Mirtila, the shuttle driver. Not inly was she on time but she helped me with all my heavy bags (there were a few). She also noticed that my emglish was broken and immediately switched to spanish to make me feel comfortable. I arrived at my...

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Helpful?
Thank ana1268
comfortdullesgm, General Manager at Comfort Inn & Suites Airport Dulles-Gateway, responded to this review

Dear Ana, Thank you for taking the time to recognize Mirtila from your recent stay with us. I have a great staff and am lucky to have them working with me. We are looking forward to seeing you in the future! We are happy to see you like our breakfast. Sincerely, Jay Javid General Manager Comfort Inn & Suites Airport...

Chambersburg, Pennsylvania
Reviewed June 9, 2015

The only good thing we can say is it was worthwhile for the parking - we parked our car there before a trip to U.K. and then stayed the night when we returned. It paid us to do that but the desk person gave my husband a hard time about getting us shuttled over to the airport on our arrival...

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Helpful?
1Thank Natemum
comfortdullesgm, General Manager at Comfort Inn & Suites Airport Dulles-Gateway, responded to this review

Dear Natemum, Your review is very valuable to us, and it allows us to not only meet the needs of each and every guest we serve; but to go beyond expectations. I apologize that your experience was anything less than satisfying. Please know that your feedback is extremely important to us, as it allows us to not only meet the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Self-Serve Laundry
  • Breakfast Available
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
Comfort Inn & Suites Dulles Airport is the ideal destination for travelers who want a variety of amenities in a fun and family-friendly location. Use our complimentary Wi-Fi to look up interesting things to do in the Dulles area from our hotel, including a fast trip to the nearby Udvar Hazy Space Center at the Smithsonian National Air & Space Museum, or to many of the close shopping districts that Dulles has to offer. There's something for everyone when you stay at our comfortable hotel near Dulles Airport. ... more   less 

Additional Information about Comfort Inn & Suites Airport Dulles-Gateway

Address: 45515 Dulles Plaza, Sterling, VA 20166
Location: United States > Virginia > Loudoun County > Sterling
Price Range: $67 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites Airport Dulles-Gateway 2.5*
Number of rooms: 104
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Also Known As:
Comfort Inn And Suites Airport Dulles-Gateway
Comfort Inn & Suites Airport Dulles-Gateway Hotel Sterling
Comfort Inn Sterling
Quality Inn Sterling
Sterling Quality Inn
Sterling Comfort Inn
Hotel Style:
#1 Business Hotel in Sterling
#7 Romantic Hotel in Sterling
#8 Family Hotel in Sterling
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Questions & Answers

Here's what travelers have asked, with answers from Comfort Inn & Suites Airport Dulles-Gateway staff and other travelers.
7 questions
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Gig Harbor, Washington

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Questions? Get answers from Comfort Inn & Suites Airport Dulles-Gateway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I used Hotwire and this was the b”
 of 5 bubbles Bleuemoon2, May 3, 2016 | Read review
“tip ask for a king suite the king suite offers a fridge sink and microwave the nicest rooms in the hotel”
 of 5 bubbles DavidLumpp, Feb 26, 2016 | Read review
“Close to Dulles to airport but very quiet, if room faces away from Rt 28 noise is even lower.”
 of 5 bubbles manus628, Feb 14, 2016 | Read review
“visitors should check to see if the floor they stay on allows dogs.”
 of 5 bubbles visitor9/2006, Jan 18, 2016 | Read review
“Do not stay here!!!”
 of 5 bubbles lorib695, Nov 23, 2015 | Read review
5 of 5
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