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Candlewood Suites Hotel Sterling

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#10 of 16 Hotels in Sterling
Certificate of Excellence
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157 Reviews from our TripAdvisor Community

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Showing 152: English reviews
Olathe, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 19, 2013

i was very impressed with the staff and all their effort that they but into their jobs Puneet was very friendly and helpful she gave us a list of all the thing we could do in the area and even looked up the addresses and phone numbers for us

Helpful?
1 Thank michael g
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Thank you for your comments about Puneet and the great customer service she provided! She is the newest member of our team and we knew she'd be fantastic! The Candlewood Suites Sterling Hotel Team More 

Morgantown, West Virginia
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed October 19, 2013

I stayed here for a week and while the room was clean and acceptable, everything seemed a little dated. Staying here was kind of like living in my grandmother's house for a week. There wasn't anything wrong with it, but it's just not up-to-date. For the price, you're better off staying at a TownePlace Suites by Marriott. Since this is... More 

Helpful?
Thank Motowngirl77
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Thank you for your feedback! We always appreciate what we can do to make our hotel better. We actually DO have planned Renovations scheduled to begin next month! We are renovating carpets, kitchens, bathrooms, and exercise equipment. We do love that we are in a fantastic location walking distance to the SUPER Walmart and the Dulles Town Center Mall with... More 

Bellingham, Washington
Level Contributor
196 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed October 10, 2013

We stayed at this Candlewood and although the staff was very friendly the property was a little worse for wear. Lots of working types around and not really a family atmosphere. As a single guy I would return but I wasn't too impressed as a place to bring my wife for a few days.

Helpful?
1 Thank John N
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Thank you for taking a moment to comment about our hotel feeling a bit worn. We have listened and re planning renovations for this last quarter in 2013. A few of the items we are planning are new kitchens, bathrooms, hall carpets, and fancy new state of the art exercise equipment. We hope that if you return to the area... More 

Leesburg, Virginia
1 review
5 of 5 stars Reviewed October 4, 2013

This was my first visit to Candlewood Suites in Sterling for a long term stay and I was totally impressed by the property and the service. We had to quickly find a property for myself and my family when we needed to leave our rental home and stay somewhere while we waited for our new home. Laila the general manager... More 

Helpful?
Thank Grace R
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Thank you for your great comments! We pride ourselves on providing 100% excellent customer service all the time! We understand that you have choices in choosing your lodging needs and are so happy that you selected, and continued to stay with us during your recent venture in between homes! The Candlewood Suites Sterling Hotel Team More 

Clarksville, Tennessee
1 review
5 of 5 stars Reviewed August 30, 2013

I have stayed at Candlewood in Sterling a few times for almost a week each visit and I found it to be a very relaxing and accommodating hotel to stay in. The rooms are nice and there are plenty of washers and dryers! Mr. Tu at the font desk was extremely helpful and quick with my check in. I would... More 

Helpful?
Thank John J
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Dear John J, Thank you for your recommendation about our hotel and compliments to our Night Manager, Mr. Tu! He has been here for near 5 years and treats our guests and the property as his own home. We feel fortunate to have people like him who really do care. We love that we are able to offer all our... More 

Sterling, Virginia
2 reviews
5 of 5 stars Reviewed August 28, 2013

I've been a resident of this hotel for over a year now and consider this home. Having stayed at numerous hotels over the years visiting many cities and countries and of all the hotels I've stayed at I can honestly say, without a doubt, that this one stands out as one of the best I've lived in, bar none! The... More 

Helpful?
Thank Tom S
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

To our Favorite Guest! Thank you for your comments Mr. Tom! It is always a pleasure to welcome you 'home' each and every day. We so much appreciate your business! The Candlewood Suites Sterling Hotel Team More 

Washington DC, District of Columbia
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed August 20, 2013

Pros: Room, bathroom and carpet were very clean. Microwave, fridge...and free popcorn. Fresh smell throughout the whole hotel. Landry and dryer were free (24 hours) courtesy of the hotel, which is wonderful if you have a kid. You can some snacks and drinks available in a room by the reception (honor system for payment). One of the coolest things also,... More 

Helpful?
Thank RedOne_E
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Dear ReDouane A, Thank you for your comments about our hotel and our Star Guest Service Employee. We are very sorry we were not able to accommodate you with 2 Full Size Beds in the suite, unfortunately, we only have a few rooms with 2 beds, the rest are Single, Queen size beds. We are happy you encountered our Gem,... More 

VIRGINIA
1 review
5 of 5 stars Reviewed August 9, 2013

After having my normal Hotel cancel my reservation that has been standing for the entire month!!! I travel to the area every week and stay at a hotel.. Well after being given the "shaft" I landed in the very capable hands of a Mrs Rosa Maria Ossa, what a great asset to have... The rooms were more than I had... More 

Helpful?
Thank ROADRUNNER202
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Dear Road Runner 202, Thank you so much for the compliments about our hotel service! Ms. Rosa Ossa has been with us for may years and truly goes 'over the top' with the customer service she provides! We are so happy that you enjoyed your stay and we look forward to serving you again. The Candlewood Suites Sterling Hotel Team. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 29, 2013

Good hotel for long term . In good location and close to markets and outlets , transportation available but you need to know how . Amazing people at the desk , Rosa and Laila are great girls and will help you with big smile.

Helpful?
1 Thank Basel1978
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Dear Candlewood Sterling Guest, Thank you for the compliments about our fabulous staff, Yicel and Rosa truly have a fabulous demeanor with each and every guest! Our dedicated housekeepers and service staff have all been here for well over 5 years, and some almost 10, it is obvious that they enjoy what they do and take each day to the... More 

Massillon, Ohio
2 reviews
4 of 5 stars Reviewed July 6, 2013

This hotel was a nice transition for me. I relocated to the area for a new job and this hotel was close and convenient for me during my initial stay in the area. The accommodations were fair, but the staff was friendly, helpful and consistent. Yicel was very welcoming upon my arrival. Rosa and Loula were very helpful throughout my... More 

Helpful?
Thank 1RAM420
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

We love to hear comments about the great staff that we have! Thank you! Most of the employees have been here for over 4 years now, some as long as 9. We do know the parking lot was rather busy this past summer, creating more people and a little more noise than usual. But the summer is over and things... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
An All-Suite Hotel with Full Kitchens, ample free parking, and Candlewood Values abound. ... more   less 

Additional Information about Candlewood Suites Hotel Sterling

Address: 45520 Severn Way, Sterling, VA 20166-8942
Location: United States > Virginia > Loudoun County > Sterling
Price Range: $88 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Hotel Sterling 2.5*
Number of rooms: 121
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Also Known As:
Candlewood Suites Sterling
Candlewood Sterling
Sterling Candlewood Suites
Hotel Style:
#5 Business Hotel in Sterling
#11 Family Hotel in Sterling
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